Ben & Florentine

If I could, I would give this place zero stars. We visited last Saturday around noon, and despite the restaurant being far from crowded with plenty of empty tables around us, the service was beyond awful. For 20-25 minutes, not a single staff member approached us to offer water or take our order. Finally, we flagged down a server(Melissa) and mentioned that we were still waiting. She went back and never returned to the table. Frustrated, we left the restaurant entirely. She saw us leaving and didn’t even attempt to address the situation or apologize. Later, I spoke with the senior staff and head chef to report this appalling behavior, only to observe that other diners seemed equally dissatisfied. This was hands down the worst experience I’ve ever had at a restaurant in terms of service. Cannot say much about the food since we never even got to that stage. Avoid this place at all costs. I seriously hope the management takes these reviews seriously and makes some immediate changes.

Atmosphere: 1

Service: 1

Server was great and very friendly. Regarding the food, since when did scrambled eggs look like this? It was awful. The fact that someone thought this was okay be served to a customer is unacceptable.

Atmosphere: 5

Food: 1

Service: 5

Absolutely awful service at the B&F Oakville branch today (around 12:30pm). After being seated and handed menus, we waited nearly 20 minutes without a single server approaching us - even though the restaurant wasn’t particularly busy with free tables available. Meanwhile, other tables around us were being served. Frustrated, we finally reached out to a server to ask if someone would be taking our order. Although she said someone would, no one showed up, and after waiting another 5-10 minutes, we decided to leave. Completely unacceptable experience - we won’t be coming back! And I sincerely hope the manager does something about this lousy customer service.

Service: 1

Fair warning, if you want a decent breakfast go literally anywhere else. My husband and I went for breakfast and had a horrible experience start to finish. Very slow, beverages in disposable cups, under cooked and just gross food. The worst “avocado toast” (if you can even call it that) soggy bread with what seemed to be a butter like layer of guacamole (the kind you get in a tub) with moldy spinach. Don’t waste your time or money.

Haven't gone wrong here. Really good menu choices. Service can be spotty, but not enough to lose a star over it. Don't need to go hoity-toity in Oakville.

Atmosphere: 4

Food: 4

Service: 3

What an amazing experience
I came with my wife for a breakfast and we were greeted by an amazing lady with a beautiful smile.
Later she came to our table and spoke to us and was very sweet and warm
Rita, thank you for making us feel welcomed and we will definitely come back again soon

And Kady - Katie, thank you for amazing service

Atmosphere: 5

Food: 5

Service: 5

We are always excited to come back and retry this place but the food continues to disappoint.

Tried the new Philly Benedict and the sauce they opted for ruins the taste of the Benedict. Do not recommend.

Others at the table ordered meals that came with toast and the butter isn’t even properly melted into the bread. I brought this to the attention of our waitress and instead of fixing our concern decided to argue with me instead, requiring me to just ask her to leave our table.

Do not recommend this restaurant.

Atmosphere: 4

Food: 1

Service: 1

Right as we entered, the waiter didn’t even greet us just told us right away that it was a 30 minute wait. The place was empty which made no sense. We were seated and waited for 10 minutes, no one came to even give us water let alone take our order. We ended up leaving because of the unfriendly and unwelcoming service.

Atmosphere: 1

Food: 1

Service: 1

Overall it’s clean, quiet place. Service was good and timely reasonable. Portions was fair size compared to price, but… taste of the food “kinda typical” and plain. This is not a place if you would like to eat something different with unique taste.

Atmosphere: 5

Food: 3

Service: 5

So we got there around 12:30 and sat down with our menus, after that we didn’t hear from the waitress at all and everyone who walked in got there orders taken before us
Kinda wish we got to taste the food but it was already 12:55 and we didn’t wanna wait any longer

Atmosphere: 3

Service: 1

Place so nice, service was perfect, we seated very quickly, the food was delicious, prices very reasonable, for sure we will go there again and recommend to all of my friends

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Skillet, Two Eggs, Avocado

Disappointing to say the least. We stood there for 10 minutes with no line ups and maybe 5 tables seated at best and the staff ignored to even come and talk or give us a table. When approached they just showed the hands as if they have no interest in serving. We ended up leaving. Wouldn’t recommend or ever go back here.

Service: 1

We haven’t been there in a few years so seeing the “new” look was great. Tasteful updates, modern washrooms, and an open kitchen aesthetic was great.

The service was prompt and attentive which was great and seeing the staff attend to others for coffee refills was encouraging.

Wait times for food was more than expected for the level of occupancy and the meals were meh. The hollandaise needs some work to differentiate it from a pudding (maybe butter, citrus, etc..) and the fresh cut fruit was definitely pulled from the fridge and prepped hours prior.

Is this location unsalvageable… no - but there are some basic operations of a breakfast joint that need to be enacted. Best of luck on getting to where you need to be.

Atmosphere: 4

Food: 2

Service: 5

We were seated quickly. The service was great. The menu is huge, so many items to choose from. We were offered coffee refills. The skillet and sausage Benedict was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Skillet

Tried this place for the first time. Service was good as was the atmosphere. Food was ok. Ordered one of their specials which included peaches which are in season. Unfortunately the bread was soft, not toasted well, and the peaches tasted like they came from a can. My husband had the avocado toast with salmon. The avocado was definitely not freshly made and likely premade, like what you would get at a grocery store. Disappointed. The traditional breakfast of eggs, bacon and toast looked good. If we came back we would likely stick to the traditional breakfast.

Atmosphere: 4

Food: 3

Service: 4