Very disappointing experience at this Starbucks location.
I fully understand that dogs are not allowed inside, and I was completely willing to follow that rule. I even asked if I could quickly place an order and have it handed to me at the door, which would have taken less than a minute. The staff refused without offering any alternative.
I then tried the drive-thru, but since I was not in a car, I was told to leave again. This meant I was completely denied any way to make a purchase.
What made it worse was the staff’s attitude — dismissive, unhelpful, and lacking basic customer respect. There was no effort to accommodate a simple and reasonable request.
The whole experience made me feel very uncomfortable and quite angry. I expect much better service from Starbucks.
Atmosphere: 3
Food: 3
Service: 1
Skyler Skerry
The manager and her team here are wonderful. Friendly environment and quick efficient service.
Atmosphere: 5
Food: 5
Service: 5
Ayomide Enitilo
Love the people & the food always get my order 100 percent right lovley people
Atmosphere: 5
Food: 5
Service: 5
Preet Sangha
I had this matcha lovedddddd it ❤️❤️❤️❤️ Idk who says matcha is grassy or not tasty but Tried it frst time loved it. Starbucks never disappoint 🌹🌹. Location and staff awesome Dani and all other memebers were so nice and dani made that drink tastyyyyyy
Atmosphere: 5
Food: 5
Service: 5
Tasha E
They can’t follow basic instructions which I find shocking for a very simple order. Even after some of the ice melted - the cup was still over half full of ice when I asked for light ice. I asked for half decaf and I was awake until 2am. Min wage min effort is sadly the trend in retail food service. Luckily I got a refund and credit through Starbucks Canada who were amazing.
Atmosphere: 3
Food: 1
Service: 1
Christine Schuck
I don’t usually write reviews; however, this morning I was shocked to notice that after I paid, the barista in the drive-thru had added a $5 tip without my consent. Typically, the tip is either canceled or I’m informed that there’s a prompt on the screen where I can choose whether or not to add one. This time, the tip was added automatically, and I didn’t realize it until after I tapped to pay. I know my drink usually costs around $5, not $10. I have no problem tipping, but adding a tip without my knowledge or permission is definitely not okay.
Service: 1
Azi Khoshab
Always good
Atmosphere: 5
Service: 5
Peyton M
Really bad design of the drive thru and slow services. Drinks always taste diluted.
Atmosphere: 1
Food: 1
Service: 1
Tammy Ferguson
I went to this location today to get my free beverage for my birthday and I was told they needed to scan my app so they did that and said something was wrong with it and sent me on my way, I think they could have at least give me something instead.
Service: 1
Hales Chia
Kristen and team are fabulous, they are always friendly, talkative, caring, and attentive. Thanks team for making my morning coffee run enjoyable. Plus, they always include a pup cup for my dog! - Haley
Great, friendly service. Note that there is very limited seating at this location after their recent renovations.
Atmosphere: 4
Food: 4
Service: 5
Kimberley Walker
Always extremely busy and no where to sit. Now, that you closed the Petro Starbucks up the street, it’s worse. I really hope you secure a location near the closed store. Trafalgar traffic and in and out of here is a nightmare. So sad you renovated and it’s worse than before.
Atmosphere: 2
Food: 4
Service: 2
Austin Akhai
This location is my favourite;Salted Caramel Nitro Cold Brew iykyk
Atmosphere: 5
Food: 5
Service: 5
Gavin Steip
Love it
Atmosphere: 5
Food: 5
Service: 5
Jennifer Poole
Absolutely the worst Starbucks in the area. Extraordinarily long wait times - today I ordered from home which is 10 minutes away and I still had to wait FIFTEEN minutes when I got there. Same thing happened yesterday. I will not be going back.
Very disappointing experience at this Starbucks location.
I fully understand that dogs are not allowed inside, and I was completely willing to follow that rule. I even asked if I could quickly place an order and have it handed to me at the door, which would have taken less than a minute. The staff refused without offering any alternative.
I then tried the drive-thru, but since I was not in a car, I was told to leave again. This meant I was completely denied any way to make a purchase.
What made it worse was the staff’s attitude — dismissive, unhelpful, and lacking basic customer respect. There was no effort to accommodate a simple and reasonable request.
The whole experience made me feel very uncomfortable and quite angry. I expect much better service from Starbucks.
Atmosphere: 3
Food: 3
Service: 1
The manager and her team here are wonderful. Friendly environment and quick efficient service.
Atmosphere: 5
Food: 5
Service: 5
Love the people & the food always get my order 100 percent right lovley people
Atmosphere: 5
Food: 5
Service: 5
I had this matcha lovedddddd it ❤️❤️❤️❤️
Idk who says matcha is grassy or not tasty but Tried it frst time loved it. Starbucks never disappoint 🌹🌹. Location and staff awesome
Dani and all other memebers were so nice and dani made that drink tastyyyyyy
Atmosphere: 5
Food: 5
Service: 5
They can’t follow basic instructions which I find shocking for a very simple order. Even after some of the ice melted - the cup was still over half full of ice when I asked for light ice. I asked for half decaf and I was awake until 2am. Min wage min effort is sadly the trend in retail food service. Luckily I got a refund and credit through Starbucks Canada who were amazing.
Atmosphere: 3
Food: 1
Service: 1
I don’t usually write reviews; however, this morning I was shocked to notice that after I paid, the barista in the drive-thru had added a $5 tip without my consent. Typically, the tip is either canceled or I’m informed that there’s a prompt on the screen where I can choose whether or not to add one. This time, the tip was added automatically, and I didn’t realize it until after I tapped to pay. I know my drink usually costs around $5, not $10.
I have no problem tipping, but adding a tip without my knowledge or permission is definitely not okay.
Service: 1
Always good
Atmosphere: 5
Service: 5
Really bad design of the drive thru and slow services. Drinks always taste diluted.
Atmosphere: 1
Food: 1
Service: 1
I went to this location today to get my free beverage for my birthday and I was told they needed to scan my app so they did that and said something was wrong with it and sent me on my way, I think they could have at least give me something instead.
Service: 1
Kristen and team are fabulous, they are always friendly, talkative, caring, and attentive. Thanks team for making my morning coffee run enjoyable. Plus, they always include a pup cup for my dog! - Haley
Restaurantji Recommends
Great, friendly service. Note that there is very limited seating at this location after their recent renovations.
Atmosphere: 4
Food: 4
Service: 5
Always extremely busy and no where to sit. Now, that you closed the Petro Starbucks up the street, it’s worse. I really hope you secure a location near the closed store. Trafalgar traffic and in and out of here is a nightmare. So sad you renovated and it’s worse than before.
Atmosphere: 2
Food: 4
Service: 2
This location is my favourite;Salted Caramel Nitro Cold Brew iykyk
Atmosphere: 5
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst Starbucks in the area. Extraordinarily long wait times - today I ordered from home which is 10 minutes away and I still had to wait FIFTEEN minutes when I got there. Same thing happened yesterday. I will not be going back.
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