I have never had a negative experience with Starbucks staff anywhere in the world until I came to this location.
The baristas here are rude, stuck up, disorganized and incompetent. We were handed the wrong drink on two occasions. The tables inside are always a disgusting mess. The last time we visited, we waited over 15 minutes in the drive thru for a single latte. Meanwhile, through the window, we could see three staff members standing around, making idle chit chat while the line behind us continued to grow, causing a huge traffic jam in the parking lot.
Of all the Starbucks stores that have closed recently, this location should've been the first one on the list.
Atmosphere: 1
Food: 1
Service: 1
jojo chen
Poor experience, poor staff and poor service
Linda
I was really disappointed with this store. I'm a regular customer here. On December 17th, around 2:30-2:40 PM, the lady named Jackie treated me very rudely. Gave me the hard time, I wanted to buy 21 gift cards, she told me I am not allowed buy 15 gift card and then told me to wait because she had to serve other people. I told her I was also a customer and asked her who the manager was. She then arrogantly said she is the manager. I said I didn't need her service, but she said she was too busy and only had herself available. She was really arrogant. She's just store manager in this store, she dared to lecture customers. Later, another male server was very polite and apologized to me. I have a heart condition, and I was so upset by her that I insisted on resting in the store before leaving. Hopefully this message and finds someone who can manage the store,This woman's qualifications aren't up manager position because she doesn't know the customer service
Service: 1
joan chen
Dec 17 10:40am Waited 18 minutes for my coffee. Apparently my order was misplaced again, while other orders were prioritized.
Clearly not a priority as a customer. I’ll be finding another Starbucks.
Atmosphere: 3
Food: 1
Service: 1
Isra Wasim
-5 outside and they've propped the door wide open, uncomfortable sitting environment
S.
Dec 12: Second time visit ever. Walked in to see a male staff (large bald guy) pulling up his pants zipper in front the washroom. I stopped abruptly as it looked like something else at first. Perhaps do that in the washroom before exiting. 🤷
Visited here for the first time. Was so impressed with Icy's amazing customer service! So friendly, thoughtful and nice. Thank you and keep it up Icy 👍🏻👍🏻 Portions a bit small though but that's Starbucks generally.
Atmosphere: 5
Food: 5
Service: 5
Connie Zeppieri
Great Customer Service. Staff is friendly. The location is beautiful.
Atmosphere: 5
Food: 5
Service: 5
K
The staff were ONLY speaking a different language (Middle Eastern) to each other behind the counter, no English. First time here in a while, and this locations gone downhill. Every table was messy
The lady was exceptionally kind and ensure that the milk was at a good temperature , warm enough, that it would be comforting, but not so hot that it would burn my kid
I want to ask a Tim Hortons person to give my child warm milk , and she steamed the heck out of it
Since then, I’m always a little cautious , but Starbucks, as a whole has always been great with their quality
And the young lady who served me and my child through drive-through was no different
Atmosphere: 5
Food: 5
Service: 5
Peyton M
Ordered a matcha protein latte from here twice on UberEats and Starbucks App (so it’s not a communication misunderstanding), by default any drinks without the “iced” word is assumed hot, but they gave me an ICED drink twice. The first time I was able to ask them to re-make it due to ordering on the mobile app, but the second time I found out after taking my Uber delivery.
Service: 1
Neha Mishra
I always like coming to this particular location. The staff is good and they have lots of seating area indoors and outdoors
Atmosphere: 5
Food: 5
Service: 5
sohail bajwa
Always takes a long time to get a simple cup of coffee. Only 2 people actually working even though there are 3 employees in the store. Saw people leave, no mobile as well for some reason ....if ur in a rush...avoid
Atmosphere: 3
Food: 3
Service: 5
Tony Clementi
Just happened now 615am Sept 10 Went in hoping to get a coffee 2 barista 1 guy taking inventory. Nobody served me so I just left as I was the only one in the store. Get your act together work on customer service skills. Won't be back!!!
I have never had a negative experience with Starbucks staff anywhere in the world until I came to this location.
The baristas here are rude, stuck up, disorganized and incompetent. We were handed the wrong drink on two occasions. The tables inside are always a disgusting mess. The last time we visited, we waited over 15 minutes in the drive thru for a single latte. Meanwhile, through the window, we could see three staff members standing around, making idle chit chat while the line behind us continued to grow, causing a huge traffic jam in the parking lot.
Of all the Starbucks stores that have closed recently, this location should've been the first one on the list.
Atmosphere: 1
Food: 1
Service: 1
Poor experience, poor staff and poor service
I was really disappointed with this store. I'm a regular customer here. On December 17th, around 2:30-2:40 PM, the lady named Jackie treated me very rudely. Gave me the hard time, I wanted to buy 21 gift cards, she told me I am not allowed buy 15 gift card and then told me to wait because she had to serve other people. I told her I was also a customer and asked her who the manager was. She then arrogantly said she is the manager. I said I didn't need her service, but she said she was too busy and only had herself available. She was really arrogant. She's just store manager in this store, she dared to lecture customers. Later, another male server was very polite and apologized to me. I have a heart condition, and I was so upset by her that I insisted on resting in the store before leaving.
Hopefully this message and finds someone who can manage the store,This woman's qualifications aren't up manager position because she doesn't know the customer service
Service: 1
Dec 17 10:40am Waited 18 minutes for my coffee. Apparently my order was misplaced again, while other orders were prioritized.
Clearly not a priority as a customer. I’ll be finding another Starbucks.
Atmosphere: 3
Food: 1
Service: 1
-5 outside and they've propped the door wide open, uncomfortable sitting environment
Dec 12: Second time visit ever. Walked in to see a male staff (large bald guy) pulling up his pants zipper in front the washroom. I stopped abruptly as it looked like something else at first. Perhaps do that in the washroom before exiting. 🤷
Visited here for the first time. Was so impressed with Icy's amazing customer service! So friendly, thoughtful and nice. Thank you and keep it up Icy 👍🏻👍🏻
Portions a bit small though but that's Starbucks generally.
Atmosphere: 5
Food: 5
Service: 5
Great Customer Service. Staff is friendly. The location is beautiful.
Atmosphere: 5
Food: 5
Service: 5
The staff were ONLY speaking a different language (Middle Eastern) to each other behind the counter, no English. First time here in a while, and this locations gone downhill. Every table was messy
Staff are all amazing
Atmosphere: 4
Food: 4
Service: 5
Horrible staff 👎🏻
Restaurantji Recommends
Went through the drive-through
I always get warm milk from my toddler
The lady was exceptionally kind and ensure that the milk was at a good temperature , warm enough, that it would be comforting, but not so hot that it would burn my kid
I want to ask a Tim Hortons person to give my child warm milk , and she steamed the heck out of it
Since then, I’m always a little cautious , but Starbucks, as a whole has always been great with their quality
And the young lady who served me and my child through drive-through was no different
Atmosphere: 5
Food: 5
Service: 5
Ordered a matcha protein latte from here twice on UberEats and Starbucks App (so it’s not a communication misunderstanding), by default any drinks without the “iced” word is assumed hot, but they gave me an ICED drink twice. The first time I was able to ask them to re-make it due to ordering on the mobile app, but the second time I found out after taking my Uber delivery.
Service: 1
I always like coming to this particular location. The staff is good and they have lots of seating area indoors and outdoors
Atmosphere: 5
Food: 5
Service: 5
Always takes a long time to get a simple cup of coffee. Only 2 people actually working even though there are 3 employees in the store. Saw people leave, no mobile as well for some reason ....if ur in a rush...avoid
Atmosphere: 3
Food: 3
Service: 5
Just happened now 615am Sept 10
Went in hoping to get a coffee 2 barista 1 guy taking inventory. Nobody served me so I just left as I was the only one in the store. Get your act together work on customer service skills. Won't be back!!!
Atmosphere: 1
Food: 3
Service: 1
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