My family has been going to The Mermaid for years. Wonderful seafood and top-notch friendly staff that makes you feel at home. They build beautiful platters, too!
Atmosphere: 5
Food: 5
Service: 5
Anne Nolan
Phenomenal service! They saved our Good Friday. Delicious oysters and other seafood! What a gem on Kerr St:)
Atmosphere: 5
Food: 5
Service: 5
Natalie
First time visiting. Decided to sample some dishes to decide if we will place an order here for Good Friday. So glad we did. The jerk calamari was the best calamari I’ve had EVER! It’s served with the breaded peppers and a unique seasoning. Also tried the lobster bisque (delicious and very rich tasting with large chunks of lobster). The halibut and chips was more traditional though the batter offers something a little different. Lastly the Cole slaw. I am not usually a fan of Cole slaw and haven’t found one I’ve liked since Lucy’s Seafood kitchen closed but this one might actually be better. Can’t wait to come back and try more. I think the fisherman’s stew is calling me ( and some Cole slaw on the side). Wish I took photos to share but we ate it too quickly.
Atmosphere: 5
Food: 5
Service: 5
Michael Boyle
Great Donairs!
Atmosphere: 5
Food: 4
Service: 5
Michael L
Nice cozy little seafood restaurant. The lobster grilled cheese was a handful and very satisfying. The fish & chips was also great, with a light and crispy batter. The clam chowder and oysters were pretty good too.Kid-friendliness: High chairs available upon request.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Oysters on the Half Shell, Halibut and Chips, Lobster Roll, Clam Chowder
Jada
Honestly Horrible customer service !!!Waitress Tarry was extremely rude when we called asking to go in Thursday oyster night special . she mentioned there’s no room for any reservation. but you’re alright to walk in and sitting in the bar. we get in the restaurant 7 o’clock as she requested us to be there. she say first come to first you have no chair to sit down anymore ! and just to let you know we are closing at 8 o’clock !! never mind the tone of her voice and her face expression she is not welcome you because she wanna get off work to go home. What a shame such try too hard Face nasty service to people who wants to give a local business chance to try the food in the area. Don’t waste your time not worth it the money to spent even to try the food there , no one will tipping anyone has such bad attitude !
Muhammad Amjad
Amazing good. Super pricy, but absolutely worth it. The waitresses were nice as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oysters on the Half Shell
Zurich Herbuela
The service was excellent, the oysters were delicious. We went on half-off Thursday for oysters. Would recommend if you want a local seafood joint. It's also not super pricey for the quality of food that you get ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oysters on the Half Shell, Halibut and Chips
Dorota G
My husband surprised me with a valentine day dinner at this restaurant. We walked by many times and had a plan to check it out.Let me tell you, it was best valentine day dinner yet!The food is amazing! The service friendly kind attentive and fast.We were NoUT rushed and enjoyed this beautiful atmosphere.Cute friendly place with top notch quality food.If you love seafood like we do this is your number one choice in Oakville.We will be back very soon.Thank you for making our valentines very special. ❤️
Atmosphere: 5
Food: 5
Service: 5
Areeba Mushtaq
I felt like having fish and chips and they seemed to have great reviews- as i entered, noone came to my table and I went to the counter to give my order. Nonetheless, the order came and the fish was dripping in oil ?. I still decided to go ahead and eat, but the batter was uncooked from inside and i left halfway. The chips tasted bland and the coleslaw seemed old. I won’t go againI complained on the uncooked batter while paying and the server seemed to pay just no attention to what i said.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Neptune's Fish and Chips Haddock 2 Pieces
I would give negative point if I could. My friends and I had unpleasant experience from server. We ordered a bottle of wine. She spilled the wine while she was pouring and there wasn't any apology. She justified herself saying it's 6oz. When i wiped the table, the table was very dirty. We called a server few times for asking water and extra napkins. She didn't even look at the table or checking our table. Food is ok overall, but we had the worst service from the restaurant. Dish wasn't cleaned until we finish and pay the bill + waitress had poor attitude and customer service. Never go back there.
Atmosphere: 2
Service: 1
Nargis Personal
amazing. halibut and chip
Lauren Cooper
We love the Mermaid and often get takeout during the week or for special occasions like Valentine’s Day or a birthday. We also use their services for parties. Highly recommend!
Atmosphere: 4
Food: 5
Service: 4
anderson do
Food was very good, highly recommend the mussels in the garlic white wine sauce. The lobster roll was also very delicious.Great service as well!
Atmosphere: 4
Food: 5
Service: 5
Mike Alana
Customer service 4/10 . Food 5/10Small portions , beer cup size is a short glass - approx 350 ml . Bill was over $100 for 3 peopleKid-friendliness: Half descent but not the best!
My family has been going to The Mermaid for years. Wonderful seafood and top-notch friendly staff that makes you feel at home. They build beautiful platters, too!
Atmosphere: 5
Food: 5
Service: 5
Phenomenal service! They saved our Good Friday. Delicious oysters and other seafood! What a gem on Kerr St:)
Atmosphere: 5
Food: 5
Service: 5
First time visiting. Decided to sample some dishes to decide if we will place an order here for Good Friday. So glad we did. The jerk calamari was the best calamari I’ve had EVER! It’s served with the breaded peppers and a unique seasoning. Also tried the lobster bisque (delicious and very rich tasting with large chunks of lobster). The halibut and chips was more traditional though the batter offers something a little different. Lastly the Cole slaw. I am not usually a fan of Cole slaw and haven’t found one I’ve liked since Lucy’s Seafood kitchen closed but this one might actually be better. Can’t wait to come back and try more. I think the fisherman’s stew is calling me ( and some Cole slaw on the side). Wish I took photos to share but we ate it too quickly.
Atmosphere: 5
Food: 5
Service: 5
Great Donairs!
Atmosphere: 5
Food: 4
Service: 5
Nice cozy little seafood restaurant. The lobster grilled cheese was a handful and very satisfying. The fish & chips was also great, with a light and crispy batter. The clam chowder and oysters were pretty good too.Kid-friendliness: High chairs available upon request.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Oysters on the Half Shell, Halibut and Chips, Lobster Roll, Clam Chowder
Honestly Horrible customer service !!!Waitress Tarry was extremely rude when we called asking to go in Thursday oyster night special . she mentioned there’s no room for any reservation. but you’re alright to walk in and sitting in the bar. we get in the restaurant 7 o’clock as she requested us to be there. she say first come to first you have no chair to sit down anymore ! and just to let you know we are closing at 8 o’clock !! never mind the tone of her voice and her face expression she is not welcome you because she wanna get off work to go home. What a shame such try too hard Face nasty service to people who wants to give a local business chance to try the food in the area. Don’t waste your time not worth it the money to spent even to try the food there , no one will tipping anyone has such bad attitude !
Amazing good. Super pricy, but absolutely worth it. The waitresses were nice as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oysters on the Half Shell
The service was excellent, the oysters were delicious. We went on half-off Thursday for oysters. Would recommend if you want a local seafood joint. It's also not super pricey for the quality of food that you get ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oysters on the Half Shell, Halibut and Chips
My husband surprised me with a valentine day dinner at this restaurant. We walked by many times and had a plan to check it out.Let me tell you, it was best valentine day dinner yet!The food is amazing! The service friendly kind attentive and fast.We were NoUT rushed and enjoyed this beautiful atmosphere.Cute friendly place with top notch quality food.If you love seafood like we do this is your number one choice in Oakville.We will be back very soon.Thank you for making our valentines very special. ❤️
Atmosphere: 5
Food: 5
Service: 5
I felt like having fish and chips and they seemed to have great reviews- as i entered, noone came to my table and I went to the counter to give my order. Nonetheless, the order came and the fish was dripping in oil ?. I still decided to go ahead and eat, but the batter was uncooked from inside and i left halfway. The chips tasted bland and the coleslaw seemed old. I won’t go againI complained on the uncooked batter while paying and the server seemed to pay just no attention to what i said.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Neptune's Fish and Chips Haddock 2 Pieces
Restaurantji Recommends
I would give negative point if I could. My friends and I had unpleasant experience from server. We ordered a bottle of wine. She spilled the wine while she was pouring and there wasn't any apology. She justified herself saying it's 6oz. When i wiped the table, the table was very dirty. We called a server few times for asking water and extra napkins. She didn't even look at the table or checking our table. Food is ok overall, but we had the worst service from the restaurant. Dish wasn't cleaned until we finish and pay the bill + waitress had poor attitude and customer service. Never go back there.
Atmosphere: 2
Service: 1
amazing. halibut and chip
We love the Mermaid and often get takeout during the week or for special occasions like Valentine’s Day or a birthday. We also use their services for parties. Highly recommend!
Atmosphere: 4
Food: 5
Service: 4
Food was very good, highly recommend the mussels in the garlic white wine sauce. The lobster roll was also very delicious.Great service as well!
Atmosphere: 4
Food: 5
Service: 5
Customer service 4/10 . Food 5/10Small portions , beer cup size is a short glass - approx 350 ml . Bill was over $100 for 3 peopleKid-friendliness: Half descent but not the best!
Atmosphere: 2
Food: 2
Service: 1