Tim Hortons
260 North Service Rd W, Oakville
(905) 845-3914
Recent Reviews
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VERY POOR CUSTOMER SERVICE
Quick service, too many Tim Hortons have become.uktra slow but this one was very fast.
Service: 5
💜 loved the service
Atmosphere: 5
Food: 5
Service: 5
service is fast and good 👍🏻 i like to purchase my coffee everyday
Atmosphere: 5
Food: 5
Service: 5
it was great experience everyone is so nice and kind + service is great
Atmosphere: 5
Food: 5
Service: 5
Edit: used to be good. No greetings now nothing. It has gone downhill in 2 years
Food: 5
Service: 1
One of the best Tim Hortons drive-thru experiences I’ve had!
The staff were super friendly, quick, and got my order perfectly right—even during the morning rush. You can tell they really care about customer service. My coffee was hot, my bagel was fresh, and the whole process took less than 3 minutes. Shoutout to the team for making busy mornings easier!
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️
Excellent service and delicious food! The staff were incredibly friendly, fast, and attentive to detail. My order was prepared perfectly, and everything—from the coffee to the baked goods—was fresh and flavorful. The atmosphere was clean and welcoming. A great place to grab a coffee or a quick bite. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
I'm not sure what happened in the last few weeks but this location has become extremely slow for service. Cars will sit in line for minutes on end before anyone starts moving. This is a high traffic area and when service is extremely slow the lineups become extremely large. I went through this morning thinking that maybe things would be different but NOPE.... I sat in line for 3 minutes with no Cars moving before I decided to go to another location. Going forward I will not go to this location anymore.
Service: 1
Brutal customer service coffee decent
Restaurantji Recommends
Quick and simple
Nice and always wonderful experience with them.
Atmosphere: 5
Food: 5
Service: 5
I buy my coffee every morning and every morning they people take my order with same energy and positivity.
Atmosphere: 5
Food: 5
Service: 5
I ordered Ice coffee and they gave me with not Ice, I never got back
Atmosphere: 1
Food: 1
Service: 1
Would give zero stars if I could. This store does not care about the safety of their customers at all. They handed me a coffee through the drive thru window and the lid wasn’t on properly so it spilled everywhere and burned my hand pretty badly. My jacket was covered in coffee and still smells like coffee so it’ll need to be cleaned too. I’ve now escalated this to head office multiple times over the last week and the franchisee has chosen to ignore my concerns. I’m very unhappy. Go to literally any other Tim Hortons location, save your money and your skin from being burned.
EDIT: I would like to update my original review. There was a system error so the franchisee wasn’t provided my contact information when I filled out the form online. Once they received my information, the franchisee did reach out to me to check on me and try to remedy the situation. I am still working with the franchisee at this time.
Update: no further action was taken by the franchisee to fix the situation. I would avoid this Tim Hortons. There’s many other locations locally.
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