So decided to grab lunch at Booster Juice in Orillia. Put in what I figured was a fairly straightforward order. Nothing extra added to 2 smoothies, plus 2 chicken wraps (ready made just put them on the press , heat and serve) Paid for the order with Mastercard. Waited for them to let me know when it's ready and lo and behold, 3 smoothies. So I pointed out that the order was 2 specific smoothies and 2 wraps and the girl promptly apologized and went to the register to provide my refund for the extra smoothie. This is where things go into the downward spiral. She fiddles with the buttons not having any clue how to provide the customer a refund. Minutes later she figures its a good idea to text the manager. Meanwhile 2 other employees are flawlessly processing the lineup of customers that accumulated behind me. While still waiting for a response from the manager, she asks not one but both of the other employees how to do a refund. The guy just looked with a lost look on his face while shaking his head. The other girl also told her she had no idea. Right. 3 people on staff and not 1 knows how to refund. So finally the manager is speaking with the girl on the phone trying to step her through the refund process as I watch my order entered and deleted a few times on the screen to no avail. At long last she tells me she will have to refund me in cash. Fine. Take the cash, grab the smoothies and the wraps, and before leaving I glance in the bag and what do I see? Not 2 but 1 chicken wrap. Seriously? Too many smoothies and now not enough wraps. So another apology and now I get to spend more of my valuable time waiting around while they grill the other wrap. At first she asked if I would like it cold. Umm no thanks. Well almost 20 minutes waiting I finally escaped Booster Juice with my correct order. Order at.your own risk.
Atmosphere: 2
Food: 3
Service: 1
Taylor Gerrard
I love the interactions with Jasmine and Jill. They are both amazing and competent. My fiance and I always have custom special orders and they get it right every time. Service and conversation is always pleasant. Would definitely recommend!
Service: 5
Maili J
Great customer service! Friendly and efficientThank you Owen and MelanieAfter decades as a loyal customer, this is one of the best booster whilst travelling North from the city, I always stop for their customer service. Thank
Atmosphere: 5
Food: 5
Service: 5
mani sandhu
Not sure if it only happens with my drinksI go there a lot and quality is greatBut with my drink they sometimes keep forgetting to add protein not sure whyHas happened more than couple times.
Len S
Excellent customer service. I'm picky and needed dairy free. I was accommodated well. My drink was very yummy.
Singh Harkirat
Really, amazing.Lovely souls workin to give a boost to your day.Thank you guys really osm staf and service?
Dee M
Great location!
Just me! !
Great location!
Jenni __
I love booster juice and this is a great location. Staff are always friendly, it's clean and food is delicious. My daughter and I love coming in and sharing a smoothie.
The juices are so delicious and healthy. In addition the customer service I received at the store was amazing. The staff is so polite and helpful.
Joanne
I would like to comment on the Fabulous service I received from the Franchisee Owner on an item I had purchased for my Husband. So I sent the email tonight within an hour the item will be replaced free of charge. I love the Booster Juice Orillia location. The staff are friendly and knowledgeable and it stands to reason when the Franchisee Owner has Outstanding Customer Service Skills too! Thank you very much Barb! I sure appreciated your quick response and incredible Customer Service I received tonight! Wishing you and your Booster Juice much success :). JE
Nathan Hurley
Best staff ever. I was in early this afternoon and the two ladies working were the highlight of my day.
So decided to grab lunch at Booster Juice in Orillia. Put in what I figured was a fairly straightforward order. Nothing extra added to 2 smoothies, plus 2 chicken wraps (ready made just put them on the press , heat and serve) Paid for the order with Mastercard. Waited for them to let me know when it's ready and lo and behold, 3 smoothies. So I pointed out that the order was 2 specific smoothies and 2 wraps and the girl promptly apologized and went to the register to provide my refund for the extra smoothie. This is where things go into the downward spiral. She fiddles with the buttons not having any clue how to provide the customer a refund. Minutes later she figures its a good idea to text the manager. Meanwhile 2 other employees are flawlessly processing the lineup of customers that accumulated behind me. While still waiting for a response from the manager, she asks not one but both of the other employees how to do a refund. The guy just looked with a lost look on his face while shaking his head. The other girl also told her she had no idea. Right. 3 people on staff and not 1 knows how to refund. So finally the manager is speaking with the girl on the phone trying to step her through the refund process as I watch my order entered and deleted a few times on the screen to no avail. At long last she tells me she will have to refund me in cash. Fine. Take the cash, grab the smoothies and the wraps, and before leaving I glance in the bag and what do I see? Not 2 but 1 chicken wrap. Seriously? Too many smoothies and now not enough wraps. So another apology and now I get to spend more of my valuable time waiting around while they grill the other wrap. At first she asked if I would like it cold. Umm no thanks. Well almost 20 minutes waiting I finally escaped Booster Juice with my correct order. Order at.your own risk.
Atmosphere: 2
Food: 3
Service: 1
I love the interactions with Jasmine and Jill. They are both amazing and competent. My fiance and I always have custom special orders and they get it right every time. Service and conversation is always pleasant. Would definitely recommend!
Service: 5
Great customer service! Friendly and efficientThank you Owen and MelanieAfter decades as a loyal customer, this is one of the best booster whilst travelling North from the city, I always stop for their customer service. Thank
Atmosphere: 5
Food: 5
Service: 5
Not sure if it only happens with my drinksI go there a lot and quality is greatBut with my drink they sometimes keep forgetting to add protein not sure whyHas happened more than couple times.
Excellent customer service. I'm picky and needed dairy free. I was accommodated well. My drink was very yummy.
Really, amazing.Lovely souls workin to give a boost to your day.Thank you guys really osm staf and service?
Great location!
Great location!
I love booster juice and this is a great location. Staff are always friendly, it's clean and food is delicious. My daughter and I love coming in and sharing a smoothie.
Always fresh & fast, and best staff around!
Restaurantji Recommends
The juices are so delicious and healthy. In addition the customer service I received at the store was amazing. The staff is so polite and helpful.
I would like to comment on the Fabulous service I received from the Franchisee Owner on an item I had purchased for my Husband. So I sent the email tonight within an hour the item will be replaced free of charge. I love the Booster Juice Orillia location. The staff are friendly and knowledgeable and it stands to reason when the Franchisee Owner has Outstanding Customer Service Skills too! Thank you very much Barb! I sure appreciated your quick response and incredible Customer Service I received tonight! Wishing you and your Booster Juice much success :). JE
Best staff ever. I was in early this afternoon and the two ladies working were the highlight of my day.
Welcoming staff, great service.
Quick service