2nd day in a row i've been late to work because they've taken over 20 minutes to make a latte. i thought yesterday was just a busy day but today is worse. im stupid for coming back. the drivethru is backed up to the road and 10 people inside waiting. 2 girls don't know how to make hot drinks so they can only take orders. one girl was on break watching all the other girls struggle. there's 4 people in the store working. this is absolutely ridiculous. hire some more employees and train the ones you have.
Atmosphere: 1
Food: 1
Service: 2
Tiffany Walt
As always, super friendly staff with tons of knowledge! This is the third time I have requested something new at their recommendation and they are 3 for 3! I’ve loved every new drink I’ve tried!
Atmosphere: 5
Food: 5
Service: 5
Tammy Reynolds
They people are awesome but for an almost $8 coffee, I expect to NOT have floaters 🤮
Sarah Ball
Amazing people and great customer service. If I could give you 10000 stars I would. Million times better than the University Ave location. Thank you for being awesome!!
Atmosphere: 5
Food: 5
Service: 5
Adam
Exceptional service!! Each person at this establishment puts in extra effort to provide top-notch service. Kiera, you exceeded expectations by addressing all my numerous inquiries, seeking clarification to ensure our satisfaction was flawless!! Competent, amiable, well-informed, all accompanied by a sincere smile and a welcoming demeanor! Well done!! I will definitely be recommending this place to all my friends.
Atmosphere: 5
Food: 5
Service: 5
Sarah Oakley
I love this location, the service is wonderful and the people working there are so fun and nice!
Atmosphere: 5
Food: 5
Service: 5
BG LP
Previous starbucks Barista here! Drink was amazing, AMANDA was NOT. Went in around 9:30am, no cars, no line, so made a mobile order and went into the drive thru. Again, no cars, no line. When I got to the drivethru speaker, I explained i’m very early and just placed the mobile order, I was greeted by Amanda who was not happy I was picking up my mobile order shortly after placing it, and she told me it would be a 5-8 minute wait. I said no problem, and there was no rush and apologized for being there early. I got to the window (still no cars, no line), put my car in park and waited on my phone. As soon as I put my car in park, she opened the drive thru window, visibly irritated and in a very rude manner, told me to next time please wait 5-8 minutes before entering the drive thru (did not even say hello just immediately went into accusatory defensive mode). I apologized again and said I was in no rush today and to take the time they needed. She responded with “well our time and drive thru line ups matter”. Again, there were no cars and no line up. I aplogized again and asked if it was easier if I just ordered from the drive thru directly rather than the app, she seemed dumb founded at this question, and finally said no it doesnt matter (so if it doesnt matter what is with all the fuss?). In that same moment, she handed me my drink (less than 30 seconds of arriving at the window). Did not have to wait 5-8 minutes. As a previous starbucks employee myself, myself or my colleagues had never made it an issue when mobile orders came in early because it was the same as a walk-up order for us, not an issue either way, and in fact we prefered this because it gave us a head start vs walk-up orders, but I do understand some indivuals are less tolerable and less patient than others (should not be in the service business). Not a very pleasant interaction and if Amanda had been more polite I would not be writing this review. She was extremely rude and visibly very grumpy. Perhaps she is not a morning person? 5 stars to the barista who made my drink, 1 star to Amanda.
Service: 1
Anner
Sweetest baristas here made delicious drinks!
Paul Nazareth
Off the 400/11 Hwy this is a very good rest stop. Nice staff, multiple washrooms that are kept well.
Milli Langhnojia
I visit this Starbucks with my cat in cat carrier and once after placing an order I was ask to leave the premises as I had a cat . I mentioned how it could be convenient if told before placing the order or while placing the order . No client complained but barista was standing with me until I got the order to make sure I leave . That was worst experience you could ever have as a customer . Very Disappointing. Never visiting again .
The day time staff here are excellent! They’re friendly and efficient. I came in today to work and while moving to a table I dropped my egg bites, a man in a cute knitted hat saw this and even before I had time to clean it up and order them again, he came right over grabbed my plate and said we’ll get you some more !
Megan Van Schaik
Brought my family here for a break in our road trip and the staff were fantastic! We were really pleased with our decision to stop here. Food was good and it was very clean.
Truth Serum
Staff are always great :) my fave location
Catherine Calderon
The Frappuccinos are extremely watery here….very odd.
Got charged twice for my order.
Every time I go to this location they make errors with payments and / or points.
2nd day in a row i've been late to work because they've taken over 20 minutes to make a latte. i thought yesterday was just a busy day but today is worse. im stupid for coming back. the drivethru is backed up to the road and 10 people inside waiting. 2 girls don't know how to make hot drinks so they can only take orders. one girl was on break watching all the other girls struggle. there's 4 people in the store working. this is absolutely ridiculous. hire some more employees and train the ones you have.
Atmosphere: 1
Food: 1
Service: 2
As always, super friendly staff with tons of knowledge! This is the third time I have requested something new at their recommendation and they are 3 for 3! I’ve loved every new drink I’ve tried!
Atmosphere: 5
Food: 5
Service: 5
They people are awesome but for an almost $8 coffee, I expect to NOT have floaters 🤮
Amazing people and great customer service. If I could give you 10000 stars I would. Million times better than the University Ave location.
Thank you for being awesome!!
Atmosphere: 5
Food: 5
Service: 5
Exceptional service!! Each person at this establishment puts in extra effort to provide top-notch service. Kiera, you exceeded expectations by addressing all my numerous inquiries, seeking clarification to ensure our satisfaction was flawless!! Competent, amiable, well-informed, all accompanied by a sincere smile and a welcoming demeanor! Well done!! I will definitely be recommending this place to all my friends.
Atmosphere: 5
Food: 5
Service: 5
I love this location, the service is wonderful and the people working there are so fun and nice!
Atmosphere: 5
Food: 5
Service: 5
Previous starbucks Barista here! Drink was amazing, AMANDA was NOT. Went in around 9:30am, no cars, no line, so made a mobile order and went into the drive thru. Again, no cars, no line. When I got to the drivethru speaker, I explained i’m very early and just placed the mobile order, I was greeted by Amanda who was not happy I was picking up my mobile order shortly after placing it, and she told me it would be a 5-8 minute wait. I said no problem, and there was no rush and apologized for being there early. I got to the window (still no cars, no line), put my car in park and waited on my phone. As soon as I put my car in park, she opened the drive thru window, visibly irritated and in a very rude manner, told me to next time please wait 5-8 minutes before entering the drive thru (did not even say hello just immediately went into accusatory defensive mode). I apologized again and said I was in no rush today and to take the time they needed. She responded with “well our time and drive thru line ups matter”. Again, there were no cars and no line up. I aplogized again and asked if it was easier if I just ordered from the drive thru directly rather than the app, she seemed dumb founded at this question, and finally said no it doesnt matter (so if it doesnt matter what is with all the fuss?). In that same moment, she handed me my drink (less than 30 seconds of arriving at the window). Did not have to wait 5-8 minutes. As a previous starbucks employee myself, myself or my colleagues had never made it an issue when mobile orders came in early because it was the same as a walk-up order for us, not an issue either way, and in fact we prefered this because it gave us a head start vs walk-up orders, but I do understand some indivuals are less tolerable and less patient than others (should not be in the service business). Not a very pleasant interaction and if Amanda had been more polite I would not be writing this review. She was extremely rude and visibly very grumpy. Perhaps she is not a morning person? 5 stars to the barista who made my drink, 1 star to Amanda.
Service: 1
Sweetest baristas here made delicious drinks!
Off the 400/11 Hwy this is a very good rest stop. Nice staff, multiple washrooms that are kept well.
I visit this Starbucks with my cat in cat carrier and once after placing an order I was ask to leave the premises as I had a cat . I mentioned how it could be convenient if told before placing the order or while placing the order . No client complained but barista was standing with me until I got the order to make sure I leave . That was worst experience you could ever have as a customer . Very Disappointing. Never visiting again .
Restaurantji Recommends
The day time staff here are excellent! They’re friendly and efficient. I came in today to work and while moving to a table I dropped my egg bites, a man in a cute knitted hat saw this and even before I had time to clean it up and order them again, he came right over grabbed my plate and said we’ll get you some more !
Brought my family here for a break in our road trip and the staff were fantastic! We were really pleased with our decision to stop here. Food was good and it was very clean.
Staff are always great :) my fave location
The Frappuccinos are extremely watery here….very odd.
Got charged twice for my order.
Every time I go to this location they make errors with payments and / or points.
Atmosphere: 1
Food: 1
Service: 1
Great Service Friendly Staff
Parking: Orillia lots of parking
Atmosphere: 5
Food: 5
Service: 5
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