Service here is starting to go downhill fast. The employee's barely talked to you or acknowledge you're even there. Too busy talking with other customers over the speaker box or to fellow employees. They had to remake my order twice, because they weren't listening to my simple instructions. It was just an iced coffee with no sugar, but twice, they put sugar in it lol simple stuff.
Atmosphere: 1
Food: 1
Service: 1
Carolyn Healy
This Tim Hortons in Atherley makes me smile The servers are amazing - so kind and patient
Atmosphere: 5
Food: 4
Service: 5
Kizashi SLS Sport Daily
10/10 I go here everyday. Super friendly staff, they always know my order before I arrive. They always greet you with a smile and they are quick!
Atmosphere: 5
Food: 5
Service: 5
Jerry Payne
Everyone is always happy and pleasant. Great service
Atmosphere: 5
Food: 5
Service: 5
Eric Armstrong
Very consistent tim Hortons, and friendly staff every morning.
Atmosphere: 5
Food: 4
Service: 5
LittleMiss *!Firecracker!*
EXTREMELY disappointed with staff & management when I returned after realizing that even though paying cash at the window, upon scanning my QR to earn rewards, that it ALSO deducted funds off of my Tim Card Balance. I was advised to call App Support, who told me to return to store. Which I was very unhappy about but did go out of my way to return AGAIN... only to be advised to call App Support! Leaving this UNRESOLVED!!
Atmosphere: 1
Food: 5
Service: 1
Mackenzie Locke
Took 10 minutes to get a completely wrong order and a huge hair in my bagel
Atmosphere: 1
Food: 1
Service: 1
Illustrious Irrigation and Landscape Lighting
Coffee was good. Drive thru wasn't a huge line mid afternoon on a Sunday
Fast service, fresh food, friendly staff. One of my favorite Tim Hortons
Atmosphere: 5
Food: 5
Service: 5
Jessica hurst
I can’t help but wonder if the owner knows his employees are losing him money. After spending $50 there buying breakfast for my family on our roadtrip we asked for an extra cup of whipped cream for our dog. We Said we would happily pay extra for it and was told no? We explained again that we were willing to pay for it and just got pure attitude back and flat out refusing the purchase. If they’re not letting customers buy whipped cream what else are they holding back.
Your employees need a serious customer service training refresh. Absolutely terrible experience. Specifically the girl with the blue/green hair. Should not be working in customer service!
Atmosphere: 2
Food: 4
Service: 1
Victoria Smith
Great staff. They were super friendly and helpful. Gave me directions. Coffee was great
Atmosphere: 5
Food: 5
Service: 5
Donna Boucher
Fix your hours on google. Got there and two employees standing there pretending not to be there when your hours Clearly say you're open until 11:00
Update. Was this an automated message? Not going to go to the trouble of sending you an email when I have told you what the issue is here. You fell short because you weren't open when you said you were going to be open. Fix your hours on Google
Service: 1
Brandon Godoy
This is a great Tim Horton's location. Always quick through the drive-through, never a hard time. Understanding what you are ordering for the coffee and baked goods is always fresh. Food is always prepared well, I have never had a problem in the years that I have been coming here.
Service here is starting to go downhill fast. The employee's barely talked to you or acknowledge you're even there. Too busy talking with other customers over the speaker box or to fellow employees. They had to remake my order twice, because they weren't listening to my simple instructions. It was just an iced coffee with no sugar, but twice, they put sugar in it lol simple stuff.
Atmosphere: 1
Food: 1
Service: 1
This Tim Hortons in Atherley makes me smile The servers are amazing - so kind and patient
Atmosphere: 5
Food: 4
Service: 5
10/10 I go here everyday. Super friendly staff, they always know my order before I arrive. They always greet you with a smile and they are quick!
Atmosphere: 5
Food: 5
Service: 5
Everyone is always happy and pleasant. Great service
Atmosphere: 5
Food: 5
Service: 5
Very consistent tim Hortons, and friendly staff every morning.
Atmosphere: 5
Food: 4
Service: 5
EXTREMELY disappointed with staff & management when I returned after realizing that even though paying cash at the window, upon scanning my QR to earn rewards, that it ALSO deducted funds off of my Tim Card Balance. I was advised to call App Support, who told me to return to store. Which I was very unhappy about but did go out of my way to return AGAIN... only to be advised to call App Support! Leaving this UNRESOLVED!!
Atmosphere: 1
Food: 5
Service: 1
Took 10 minutes to get a completely wrong order and a huge hair in my bagel
Atmosphere: 1
Food: 1
Service: 1
Coffee was good. Drive thru wasn't a huge line mid afternoon on a Sunday
Food: 4
Service: 4
Espresso is often closed.
Super friendly delivery window operator
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Fast service, fresh food, friendly staff. One of my favorite Tim Hortons
Atmosphere: 5
Food: 5
Service: 5
I can’t help but wonder if the owner knows his employees are losing him money. After spending $50 there buying breakfast for my family on our roadtrip we asked for an extra cup of whipped cream for our dog. We Said we would happily pay extra for it and was told no? We explained again that we were willing to pay for it and just got pure attitude back and flat out refusing the purchase. If they’re not letting customers buy whipped cream what else are they holding back.
Your employees need a serious customer service training refresh. Absolutely terrible experience. Specifically the girl with the blue/green hair. Should not be working in customer service!
Atmosphere: 2
Food: 4
Service: 1
Great staff. They were super friendly and helpful. Gave me directions. Coffee was great
Atmosphere: 5
Food: 5
Service: 5
Fix your hours on google. Got there and two employees standing there pretending not to be there when your hours Clearly say you're open until 11:00
Update. Was this an automated message? Not going to go to the trouble of sending you an email when I have told you what the issue is here. You fell short because you weren't open when you said you were going to be open. Fix your hours on Google
Service: 1
This is a great Tim Horton's location. Always quick through the drive-through, never a hard time. Understanding what you are ordering for the coffee and baked goods is always fresh. Food is always prepared well, I have never had a problem in the years that I have been coming here.
Atmosphere: 5
Food: 5
Service: 5
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