I purchased a firehouse sub worth 11.40$ and a brownie worth 3$. I paid and left to walmart and mentioned them to go. They never packed brownie. Isnt this negligence? I wish they pay me back my 3$ cuz canadians say food is not free in canada. What is the point if you cant complete your meal despite of paying for it. Canada sucks
Roch Langlois
I ordered the new french dip. I was looking forward to it. I received a soggy submarine without the au jus. I believe someone must have misunderstood the au jus is a side and dumped in the sub. Terrible when you receive this at home.
Food: 1
Angel Lavalley
Tried to order online for staff and order would not go through so proceeded to order through uber eats and location did not accept order right away from what I can see. Went to location myself to find out where my order was and was told it would be another hour which would be 2hrs from the time I had originally ordered. Had to explain multiple times I ordered 40 min prior and I have staff waiting for their lunch. Finally they started to prep my order. Order was $300. Expected more.
Service: 1
Warren W
I usually order takeout from Firehouse subs and their subs are always pretty decent. Downloaded their app a few days ago to try a promo they had for 50% off subs from 2:00:4:00pm. Tried to order 2 days in a row from Orleans, Ontario store on Innes Rd with no luck. Used their mobile app for the promo of 50% off from 2:00-4:00. Both days the promo didn’t work. On the last day of the promo, Oct 10, 2024, tried ordering again before 4:00. Didn’t work. Tried a few times and finally my order went through, without the promo, but was charged $37.05 for 2 subs. Jessica and Cristina from Firehouse Subs Guest Services emailed me to tell me the promo was from 4:00-6:00. Weird that they don’t even know what the correct times for their promo are. Maybe they had a different promo in another region. In one of their emails, Cristina, checked my account and could see my order was placed before 4:00pm, which is within their promo time period. It was clearly stated in offers, on their app that it was from 2:00-4:00. Called the Orleans store and asked about the promo not working on their app. Asked if I could order over the phone and was told offer only available through the app. They also said that the offer was from 2:00-4:00, but I had to order by 3:30 to get the offer. What?!?! I ordered through the app and went to checkout at 3:37, which is well before 4:00. Just frustrating!!
Atmosphere: 1
Food: 4
Service: 1
J P
Was in the Orleans location tonight. Been many times but last few times were terrible. This time I asked for no sauces, it was doused in mayonnaise. Bread was completely soggy, not even edible. Husband had the turkey sub, again a sloppy mess. Couldn't even pick the bread up. Disgusting. For 36 bucks 2 sloppy messy soggy sandwiches. I won't be going back. If I could give it zero I would!
Atmosphere: 3
Food: 1
Service: 1
Judge Dredd
Great atmosphere and sandwiches are well worth the price.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Steak and Cheese
Mukesh D
Nice ambience, great quality subs!
Atmosphere: 5
Food: 5
Service: 5
Steven O'Neil
Delicious! Much better than I anticipated. Taste is good, and the carton your food comes in keeps it together nicely.
Atmosphere: 5
Food: 5
Service: 5
Sebastien Boucher
My first time here and my last. Friend warned me about ordering out so my wife and I decided to go and eat in instead. The only way I can describe firehouse subs to anyone is... If you're in the mood for wet meat in a soggy bun with a hot mushy pickle, then this is the place for you. The service and staff are absolutely great (3* because of this) and I like that this supports our firefighters and other organizations but damn the food is gross. At the prices they are asking ($40 for 2 subs) we were expecting something entirely different. We got roughly 5 bites in before we gave up and threw it out. Young lady at the cash was nice to offer to remake our subs to make up for it, but we respectfully declined. Although it may not be for us, maybe you will have a different opinion.
Atmosphere: 4
Food: 1
Service: 5
Chifonne Hugh - McFarlane
I live really close to this location, and have ordered from them on Uber eats/as well as gone in-store and constantly, they get my order wrong.
I have an eating disorder, and it's not that I'm asking for a complicated sub (I ask for the things that trigger my eating disorder to not be put on the sub), and to add hot sauce (that you pay extra for). And the subs either are always covered in what I specifically ask not for, or no hot sauce.
The hot sauce is frustrating because it's extra, I've since bought a bottle so that if they do forget it, I at least have some at home, that's just a mold irritation. But when they add things I've asked them not to, I can't eat the sub at all.
To some this may sound ridiculous, but to this new mom, whos only meal might be this sub, and then she can't eat it due to just callous disregard or care it seems, it's freaking sucks. Especially at $20 a sandwich.
Love thier brisket and meatball subs, high quality ingredients. The atmosphere has a very firehouse, first responders vibe. Definitely a meat lovers sub shop.
Atmosphere: 5
Food: 5
Service: 5
Sahar Ghantous
I was waiting to got my food ,the worker said it will take extra 4 mi . I set a side and came after 10min I ask her if it is ready she did not answer and she took her bag and leave for break . I ask at her worker they said it is not ready she forgot to turn the heater and it will be ready after 5 min I wait it and it wasn’t ready until 15 min after . I was very disappointed
Service: 1
Ottawa Wheeler euc
Orleans Firehouse subs is my fav restaurant where the price make sense with friendly staff, quality and freshness of what is inside the box The Hero with that must have pikkle?.
Atmosphere: 5
Food: 5
Service: 5
Shanel Miles
Delicious food and great atmosphere, but the real reason I keep coming back is for the excellent service I receive from Gabby every time I go. Very impressive customer service and she really cares!
Love how much the owner is very meticulous about the cleanliness of is establishment. I really enjoy the hard working staff that also make it happened. Thanks for your contribution to local charities. ?see you again soon.
Kid-friendliness: You can give your kid a small kid size firefighter helmet.
I purchased a firehouse sub worth 11.40$ and a brownie worth 3$. I paid and left to walmart and mentioned them to go. They never packed brownie. Isnt this negligence? I wish they pay me back my 3$ cuz canadians say food is not free in canada. What is the point if you cant complete your meal despite of paying for it. Canada sucks
I ordered the new french dip. I was looking forward to it. I received a soggy submarine without the au jus. I believe someone must have misunderstood the au jus is a side and dumped in the sub. Terrible when you receive this at home.
Food: 1
Tried to order online for staff and order would not go through so proceeded to order through uber eats and location did not accept order right away from what I can see. Went to location myself to find out where my order was and was told it would be another hour which would be 2hrs from the time I had originally ordered. Had to explain multiple times I ordered 40 min prior and I have staff waiting for their lunch. Finally they started to prep my order. Order was $300. Expected more.
Service: 1
I usually order takeout from Firehouse subs and their subs are always pretty decent. Downloaded their app a few days ago to try a promo they had for 50% off subs from 2:00:4:00pm. Tried to order 2 days in a row from Orleans, Ontario store on Innes Rd with no luck. Used their mobile app for the promo of 50% off from 2:00-4:00. Both days the promo didn’t work. On the last day of the promo, Oct 10, 2024, tried ordering again before 4:00. Didn’t work. Tried a few times and finally my order went through, without the promo, but was charged $37.05 for 2 subs. Jessica and Cristina from Firehouse Subs Guest Services emailed me to tell me the promo was from 4:00-6:00. Weird that they don’t even know what the correct times for their promo are. Maybe they had a different promo in another region. In one of their emails, Cristina, checked my account and could see my order was placed before 4:00pm, which is within their promo time period. It was clearly stated in offers, on their app that it was from 2:00-4:00. Called the Orleans store and asked about the promo not working on their app. Asked if I could order over the phone and was told offer only available through the app. They also said that the offer was from 2:00-4:00, but I had to order by 3:30 to get the offer. What?!?! I ordered through the app and went to checkout at 3:37, which is well before 4:00. Just frustrating!!
Atmosphere: 1
Food: 4
Service: 1
Was in the Orleans location tonight. Been many times but last few times were terrible. This time I asked for no sauces, it was doused in mayonnaise. Bread was completely soggy, not even edible. Husband had the turkey sub, again a sloppy mess. Couldn't even pick the bread up. Disgusting. For 36 bucks 2 sloppy messy soggy sandwiches. I won't be going back. If I could give it zero I would!
Atmosphere: 3
Food: 1
Service: 1
Great atmosphere and sandwiches are well worth the price.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Steak and Cheese
Nice ambience, great quality subs!
Atmosphere: 5
Food: 5
Service: 5
Delicious! Much better than I anticipated. Taste is good, and the carton your food comes in keeps it together nicely.
Atmosphere: 5
Food: 5
Service: 5
My first time here and my last. Friend warned me about ordering out so my wife and I decided to go and eat in instead. The only way I can describe firehouse subs to anyone is... If you're in the mood for wet meat in a soggy bun with a hot mushy pickle, then this is the place for you. The service and staff are absolutely great (3* because of this) and I like that this supports our firefighters and other organizations but damn the food is gross. At the prices they are asking ($40 for 2 subs) we were expecting something entirely different. We got roughly 5 bites in before we gave up and threw it out. Young lady at the cash was nice to offer to remake our subs to make up for it, but we respectfully declined. Although it may not be for us, maybe you will have a different opinion.
Atmosphere: 4
Food: 1
Service: 5
I live really close to this location, and have ordered from them on Uber eats/as well as gone in-store and constantly, they get my order wrong.
I have an eating disorder, and it's not that I'm asking for a complicated sub (I ask for the things that trigger my eating disorder to not be put on the sub), and to add hot sauce (that you pay extra for). And the subs either are always covered in what I specifically ask not for, or no hot sauce.
The hot sauce is frustrating because it's extra, I've since bought a bottle so that if they do forget it, I at least have some at home, that's just a mold irritation. But when they add things I've asked them not to, I can't eat the sub at all.
To some this may sound ridiculous, but to this new mom, whos only meal might be this sub, and then she can't eat it due to just callous disregard or care it seems, it's freaking sucks. Especially at $20 a sandwich.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Love thier brisket and meatball subs, high quality ingredients. The atmosphere has a very firehouse, first responders vibe. Definitely a meat lovers sub shop.
Atmosphere: 5
Food: 5
Service: 5
I was waiting to got my food ,the worker said it will take extra 4 mi .
I set a side and came after 10min I ask her if it is ready she did not answer and she took her bag and leave for break .
I ask at her worker they said it is not ready she forgot to turn the heater and it will be ready after 5 min
I wait it and it wasn’t ready until 15 min after .
I was very disappointed
Service: 1
Orleans Firehouse subs is my fav restaurant where the price make sense with friendly staff, quality and freshness of what is inside the box The Hero with that must have pikkle?.
Atmosphere: 5
Food: 5
Service: 5
Delicious food and great atmosphere, but the real reason I keep coming back is for the excellent service I receive from Gabby every time I go. Very impressive customer service and she really cares!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Firehouse Steak & Cheese
Love how much the owner is very meticulous about the cleanliness of is establishment. I really enjoy the hard working staff that also make it happened. Thanks for your contribution to local charities. ?see you again soon.
Kid-friendliness: You can give your kid a small kid size firefighter helmet.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Firehouse Meatball, Turkey Bacon Ranch, Firehouse Steak & Cheese
Loading...