Frankie's Nashville Hot Chicken

Frankie's Chicken in Ottawa usually offers pretty decent food. The service is terrible and they bait people into BOGO (buy one get one free) deals that they do not honor. Today they have a BOGO banner on their ubereats profile but there is no offer. And I ordered the BOGO last week and they cancelled it without notice after making me wait an hour and inconveniencing the uber driver. That's B.S.

Just got food poisoning from here yesterday! Nice… they’ve also messed up my order in the past.

Orleans location - Honestly fantastic quality and quantity!!! I’m never disappointed when I pickup from the Orleans location. Consistently good and today with restaurants cutting back it’s nice to see they’re not being cheap. Highly recommend!!!

Atmosphere: 5

Food: 5

Service: 5

Literally the best chicken ever. I love it!!

Atmosphere: 5

Food: 5

Service: 5

First off this place deserves way more than 2.2 stars. I have ordered here a few times for a late night meal which is great that they’re open late! The flavours are so delicious and different. The heat is spicy but the perfect kind of heat that makes you want to keep eating it and tasting it. The curly fries OMG! So good. I love they’re house sauces too. Just got my wisdom teeth out and as soon as I can eat crunchy spicy food this will be my first stop!

Amazing chicken! Definitely a come-back customer and my first choice for good chicken! Strips are amazing, sandwiches are amazing, portions are amazing and dipping sauces amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich, 20 Chicken Strip Combo, Double Chicken Sandwich, Curly Fries, 20 Chicken Strips, 3 Chicken Strips, Chicken Sandwich Combo, 3 Chicken Strip Combo, Double Chicken Sandwich Combo, Honey Dill Dip, 6 Tenders

This is just Lonestar with a spin off.The food is great. Still the same staff with no manners. The staff is not friendly what so ever. I wrote a review for Lonestar’s itself around October 2023. They replied asking me to email them to resolved the issue (which I did) and I never got a reply back.Should I have known this restaurant was Lonestar’s, i would have not given them my money! I rather drive all the way to St-Laurent to get food (even if this location is literally down the street)!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Sandwich, Curly Fries, 6 Tenders

I just ordering Frankie’s through Uber Eats and they didn’t include any of the side items I ordered.They also messed up the main meal.

Food: 1

Service: 1

Honestly just

Food: 1

My order is never right i don't know how many times I've ordered from there and it's always.... its not hard to read and order and get it right

Not worth the price and food was extremely greasy almost not edible and I ordered the onion ring there’s was 6 onion rings in the

Atmosphere: 1

Food: 1

Service: 1

I order on skip the dishes all the time but this place is the master of not getting your order right, today I got 5 piece chicken with honey dill dip and they gave me a vinaigrette. Like WHAT! I get gingerale now cause if u ask for a coke they send you a diet coke lol. out of 20 times you will be lucky if u get one right order. It says that u get a coleslaw with your meal. NAHHH.... u either get random sauce that u didn't want or a coleslaw, never both. If u win the Nashville hot chicken lottery maybe u will get both. Honestly the chicken is good but the overall service is honestly the worst restaurant in Ottawa. So if u want your order right u might as well go there and not get it delivered, at least that way u can open it up in front of them and be like, HEY BUDDY its not right

I ordered the Chicken burger/fries combo and the food itself was amazing. But the portion of fries you get for the price is absolutely unreal. I could fit the amount of fries I got in the palm of my hand. I will not be going back, not worth the price for what you get.

The first two times I had Frankie's Hot Chicken I enjoyed it and highly recommended it however may last two orders have shown that things are going downhill. One of the biggest issues is the lack of Nashville style sauce on the chicken. The first couple times the chicken was completely covered in sauce but the last order there was just a bit of sauce applied to the chicken before the bun was put on leaving 80% of the chicken without sauce and nothing more than a chicken tender sandwich. When the manger at Lone Star responded to my critique she said the sauce was applied per specifications and tried to blame lack of quality on 3rd party delivery services. The chicken that arrives in your order will definitely not match the pictures from Frankie's social media pages or website. Come on Lone Star you can do better!

Their food is a scam, the good reviews are all fake