Thai Express Restaurant Orléans

Atmosphere is a normal mall, that's fine. Problem however is the last two times I've gone there was so much sauce my meal almost a stew... And this third time they disappointed me with these boxes. I'll be going to another location from now on.

Atmosphere: 3

Food: 1

Service: 4

Tell me why this mall food court Thai Express served me the best pad thai of my life??

I read the good reviews strange it doesn't come close to what I experienced.the large portion is mostly rice or noddles,very little amount of protein.service is poor,Crumpy clerk.
I saw poor sanitary procedure,cashier handling non food duties then prepare the ingredients for the cooks,without washing his hands or wearing cloves.maybe this chain has lost its focus.
Save your money for a better choice

Atmosphere: 1

Food: 2

Service: 1

Very rude, won’t be going back

Atmosphere: 1

Food: 4

Service: 1

First of all, the lady taking the order did not understand me very well, her English was poor. Second of all, my dish and my husband’s dish were horrible. This was by far the worse Thai food that I ever had. In addition, I ordered a dessert, a pineapple cheesecake that you couldn’t even insert a fork in it because it was totally frozen. The beef pineapple curry left a bad taste in my mouth and I only had 2 bites. Definitely, the worse experience ever, I asked the owner/manager if he could refund me at least for the dessert and he refused. So, all that food was left there and we payed $45 for that disgusting food. Do yourself a favour and do not go there.

Atmosphere: 2

Food: 1

Service: 1

Out of the many places I've been to today everyone was nice and friendly, except for you, not only was he bad, he was very bad and rude in taking the order and interrupting me, and he also made a mistake in my order because he didn't want to listen, and when I told him the order was wrong, he spoke in a loud voice as if he was accusing me of ordering this!! Really Rude

Atmosphere: 1

Food: 3

Service: 1

Probably one of the worst customer services experience I’ve ever had today!!! The man taking the order was rude, arrogant, interrupts you and worse of all, got my order wrong because he refused to listen properly. Telling a customer that you didn’t order something when you did (which my daughter can confirm) is unprofessional. To confuse coconut milk with coconut water is ridiculous. Normally, I never have an issue with customer service at this location but it appears this has now changed. Please treat people with respect as we all come from different walks of life.

Atmosphere: 3

Food: 3

Service: 1

I always buy lunch or dinner in this location, but there are times that I don’t feel like eating heavy so I would only order their dumplings. And every time I order dumplings the cook always tells me that I always order their cheapest menu, which is so rude! They never smile and always rude to the customers. I will never go back unless you trained your staff how to be nice and kind to people.

Worst Thai Express food I've ever had. "Mango salad" was six strips of mango on top of a green lettuce salad. Thai mango salads aren't even supposed to have lettuce in it (I've been to Thailand).
Red curry was 50% semi raw onions with 50% semi raw green peppers over a super thin, tasteless sauce. I don't have super high expectations but for +$20 I expect something that is even half tasty. I didn't even finish half my meal and I was hungry

Atmosphere: 3

Food: 1

Service: 2

I ordered the lemongrass beef stirfry without any noodles or rice expecting a lot more veggies, - they provided lots of bean sprouts but other than that just green pepper chunks, onions and sliced carrots. No broccoli or cauliflower or something else that would’ve made this meal a little bit more filling, considering that I didn’t get the noodles or rice with it. The lemon grass was underwhelming and overall, the meal tasted pretty bland. It is very sad that they charge nearly $16 for a small little box of food that barely has any taste or any nutritional value whatsoever. Instead, they’d rather fill it up with a bunch of noodles and rice and make people feel like they get something for their money. Likely won’t have anything from this chain again. I could easily make something better at home and have all of my favourite ingredients in there as much as I like. This meal was just something I had in a pinch, hoping that I would get something satisfying to tie me over. Very disappointing, but unfortunately this is what the food industry in Canada has come to - Overpriced and poor quality meals in general. People would do better to just learn how to cook at home, which is what my husband and I do 90% of the time. It’s less of a waste of money.

Food: 1

Service: 3

Worst Thai Express food I've ever had. "Mango salad" was six strips of mango on top of a green lettuce salad. Thai mango salads aren't even supposed to have lettuce in it (I've been to Thailand).
Red curry was 50% semi raw onions with 50% semi raw green peppers over a super thin, tasteless sauce. I don't have super high expectations but for +$20 I expect something that is even half tasty. I didn't even finish half my meal and I was hungry

Atmosphere: 3

Food: 1

Service: 2

I ordered Online And I talk to someone Just to tell them That They should put Utensils . Because I ordered last time they don’t put it . Even if i put it on the order.
Then someone Answered me and Suddenly they hung-up on me! That’s not Good!

Service: 1

Orleans Mall Thai express is not like Innes location.Chicken Pad Thai?Well to begin with theyre is verylittle of chicken barely no eggs and me my wife were dissapointed getting one piece of tofu in the whole meal. i do recommend the Innes road location generous and tastefull.

Atmosphere: 4

Food: 2

Service: 5

Terrible service , te guy was busy with his phone and not giving attention to customers and he made word pad thai even too much sauce all over.

Atmosphere: 1

Food: 1

Service: 1

Chicken fried rice without chicken. Don't know what to say. Poor service on Dec 20 night.

Atmosphere: 3

Food: 1

Service: 2