Tim Hortons

The manager was extremely helpful and kind and nice!

Atmosphere: 3

Food: 4

Service: 5

This location is very efficient and the customer service is amazing. Oraida was very kind and helpful and prepared my food very well, it was delicious! Definitely one of the best Tims locations in Ottawa. The management keeps the stations very clean and organized.

Atmosphere: 5

Food: 5

Service: 5

Elen has the best customer service ive seen in years of frequenting timmies geeat job

I had an amazing experience here. I wanted an iced coffee but they were sold out. Sarwat went above & beyond recommending me an iced latte which turned out to be much better. She even explained exactly how she makes it & honestly there’s nothing I love more than a barista that knows what she’s talking about, knows what she’s going & knows her clientele. 10 out of 10

Atmosphere: 5

Food: 5

Service: 5

Unfortunately while I had to wait for a new pot of tea my hit food got cold.

Atmosphere: 3

Food: 4

Service: 2

I brought 25$ worth of food and I didn't even get my drink right give me wrong drinks and when I asked for napkins they gave me 2 when I needed more and the napkins weren't even usable and VERY RUDE Customer Service

Atmosphere: 1

Food: 1

Service: 1

I loved it! I came with my daughter to go to a few places in Place D'Orleans, and I went to Tim Hortons because I was a bit hungry, and I thought, why not get something for my family at home? So I went to the counter, and Sarwat greeted me warmly. She told me to get the Tim Hortons app to save money and have more Tim Hortons. She was so nice and lovely! Thank you so much to Sarwat and the Tim Hortons team at Place D'Orleans

Atmosphere: 5

Food: 5

Service: 5

Just plain awful, I drive 10 mins out of my way just to go to another location on St Joseph.

Atmosphere: 1

Food: 2

Service: 1

Excellent service at Tim Hortons! Sarwat was very friendly, efficient, and made my visit enjoyable. My order was prepared quickly and accurately, and she maintained a positive attitude throughout. Her dedication to customer satisfaction truly stood out. I’ll definitely return thanks to their great service!

Atmosphere: 5

Food: 5

Service: 5

Got coffees this evening and there was sign saying that they run out of small and medium cups but they did have other sizes for roll up the rim. I ordered 3 xl coffees they didn't have roll cups so I asked to get 3 empty roll cups like they they do in other Tim's server said no. Her behaviour were rushed and there were no other customers.My coffees were almost quarter empty and coffee was cold not pleasant experience and first for me in this Tim's very disappointed

Atmosphere: 2

Food: 2

Service: 1

I was looking for a vegan option snack and Sarwat was so kind to accommodate my need. She heard what I am looking for patiently, explained the options and served me with a great smile. I felt so welcomed. Thanks for the great customer service!

Dietary restrictions: Vegan

Atmosphere: 4

Food: 4

Service: 5

The experience had me embarrassed due to the line up not being clear. Very rude till experience as it was pointed out my mistake to everyone. A little direction would have helped as I was not the only one who made the error.

Atmosphere: 1

Food: 1

Service: 1

Very professional, friendly and the food is always fresh and at proper temperature!! I have no indecision to eat here!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chili

What a great service today... super team, great support, fast, with a big smile... 👌 wow...

The employees are very friendly and caring. Fast and efficient also. Thank you 😊

Atmosphere: 5

Food: 5

Service: 5