It took about 15 minutes to give my order in the drive thru, from there it took another 10 minutes to get my food. I had ordered bacon cheese uncle burger meal and an order of onion rings. When I got to the window I was told that I wasn't charge for fries. Service there was awful and don't plan on ever going back
Food: 3
Service: 1
Jules Gauthier
Unfortunately, the quality at this location has declined significantly. During this mornings visit, the sausages were undercooked and overly greasy while the scrambled eggs were served lukewarm rather than hot. The bacon which was previously a highlight, was served in much smaller strips and arrived cold. The hash browns were passable but far too greasy. Even the coffee, though freshly brewed, was bitter. It was so hot that it could not be enjoyed for several minutes. The only positive note were the tomatoes. Fresh.
The dining environment was also uncomfortable. The A/C was set unreasonably high, making it unpleasant to sit and eat. I actually had to step outside to warm up.
Given today's menu prices, we reasonably expect a properly prepared and enjoyable meal. This experience did not meet that standard. I also attempted to share my concerns with A&W's head office in Vancouver. Unfortunately their phone system directed me to an online survey link that repeatedly looped without allowing me to connect with anyone directly. This lack of customer service was discouraging. Overall, the combination of poor food quality, uncomfortable atmosphere & unresponsive support made this a disappointing visit. I hope management takes these concerns seriously, but have my doubts.
Atmosphere: 1
Food: 1
Service: 1
Sam R.
Another complete failure franchise to kanata north community and high tech hub. Initially well managed and locally staffed. I dont like giving negative reviews but truths needs to brought our locals and people doing business in our community! Overall this establishment receives negative feedback. Thank you 🙏
Parking: Please avoid dining this location, notifying franchise for maintaining basic standards at establishment, english, hygiene, cleanliness, rest room!!! Unnecessarily waiting customers at drive thru. 🙏
Atmosphere: 1
Food: 2
Service: 1
Sibylle Tsayem
The burgers are small. I felt more hungry than when I got in because I had huge expectations.
The ladies washroom is closed not functional and the one for persons with accessibility ♿ needs wasn't clean. Apart of that, the environment looks attractive
Atmosphere: 3
Food: 2
Service: 3
Andy Stewart
Best fast food burgers hands down
Atmosphere: 5
Food: 5
Service: 5
Pav Sri
Super quick and Jasmeen at the drive through counter was super nice!
Food: 5
Service: 5
Matthew Buttler
Decent burger place.
Food: 4
Service: 1
Pamela Abele
Just spoke to Charlene, asked her to check the rotten lettuce they are putting on their burgers
Saarangi Balasingam
We come here for the Beyond Meat burger. So yummy!
Parking: Lots of free parking.
Food: 4
Service: 4
Recommended dishes: Beyond Meat Burger
Pamela O'Neill
Just spoke to Charlene, asked her to check the rotten lettuce they are putting on their burgers
Came to the shop at 10:40pm and they closed 20 mins before they were suppose to. Not cool.
Atmosphere: 1
Food: 1
Service: 1
Josh McLean
Drive thru employee argued with us about our order
Atmosphere: 5
Food: 5
Service: 1
Oli
Fries were hot, fresh, and perfectly seasoned. They were super quick to take our order and give it to us. This place never fails to impress me and there sprite is always top tier.
Atmosphere: 5
Food: 5
Service: 5
Larry Moore
Great friendly service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Darth Marv
This location is exceptional compared to others. Friendly and clean. As for the food, hey, who doesn't like a and w
It took about 15 minutes to give my order in the drive thru, from there it took another 10 minutes to get my food. I had ordered bacon cheese uncle burger meal and an order of onion rings. When I got to the window I was told that I wasn't charge for fries. Service there was awful and don't plan on ever going back
Food: 3
Service: 1
Unfortunately, the quality at this location has declined significantly. During this mornings visit, the sausages were undercooked and overly greasy while the scrambled eggs were served lukewarm rather than hot. The bacon which was previously a highlight, was served in much smaller strips and arrived cold. The hash browns were passable but far too greasy. Even the coffee, though freshly brewed, was bitter. It was so hot that it could not be enjoyed for several minutes. The only positive note were the tomatoes. Fresh.
The dining environment was also uncomfortable. The A/C was set unreasonably high, making it unpleasant to sit and eat. I actually had to step outside to warm up.
Given today's menu prices, we reasonably expect a properly prepared and enjoyable meal. This experience did not meet that standard. I also attempted to share my concerns with A&W's head office in Vancouver. Unfortunately their phone system directed me to an online survey link that repeatedly looped without allowing me to connect with anyone directly. This lack of customer service was discouraging. Overall, the combination of poor food quality, uncomfortable atmosphere & unresponsive support made this a disappointing visit. I hope management takes these concerns seriously, but have my doubts.
Atmosphere: 1
Food: 1
Service: 1
Another complete failure franchise to kanata north community and high tech hub. Initially well managed and locally staffed. I dont like giving negative reviews but truths needs to brought our locals and people doing business in our community! Overall this establishment receives negative feedback. Thank you 🙏
Parking: Please avoid dining this location, notifying franchise for maintaining basic standards at establishment, english, hygiene, cleanliness, rest room!!! Unnecessarily waiting customers at drive thru. 🙏
Atmosphere: 1
Food: 2
Service: 1
The burgers are small. I felt more hungry than when I got in because I had huge expectations.
The ladies washroom is closed not functional and the one for persons with accessibility ♿ needs wasn't clean.
Apart of that, the environment looks attractive
Atmosphere: 3
Food: 2
Service: 3
Best fast food burgers hands down
Atmosphere: 5
Food: 5
Service: 5
Super quick and Jasmeen at the drive through counter was super nice!
Food: 5
Service: 5
Decent burger place.
Food: 4
Service: 1
Just spoke to Charlene, asked her to check the rotten lettuce they are putting on their burgers
We come here for the Beyond Meat burger. So yummy!
Parking: Lots of free parking.
Food: 4
Service: 4
Recommended dishes: Beyond Meat Burger
Just spoke to Charlene, asked her to check the rotten lettuce they are putting on their burgers
Restaurantji Recommends
Came to the shop at 10:40pm and they closed 20 mins before they were suppose to. Not cool.
Atmosphere: 1
Food: 1
Service: 1
Drive thru employee argued with us about our order
Atmosphere: 5
Food: 5
Service: 1
Fries were hot, fresh, and perfectly seasoned. They were super quick to take our order and give it to us. This place never fails to impress me and there sprite is always top tier.
Atmosphere: 5
Food: 5
Service: 5
Great friendly service with a smile!
Atmosphere: 5
Food: 5
Service: 5
This location is exceptional compared to others. Friendly and clean. As for the food, hey, who doesn't like a and w
Atmosphere: 5
Food: 5
Service: 5
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