Baskin Robbins
1460 Richmond Rd, Ottawa
(613) 828-5559
Recent Reviews
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Pelan was so slay i walked in with my dad and the way he elegantly scooped my ice cream was life changing. he was so graceful walking across the baskin robbins floor giving the best 10/10 service ever. best baskin robins worker i’ve ever experienced love pelan 🫶🫶
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Ice Cream
I like ice cream. My wife likes ice cream. When I buy ice cream it makes me happy. When I buy my wife ice cream, it makes her happy. Seems to be a win-win. Thanks for selling the thing that makes people happy.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Mango Ice Cream
Exceptional Service from Employee of Baskin Robbins
I had an outstanding experience at Baskin-Robbins thanks to Jacky. His cheerful attitude and genuine passion for ice cream truly stood out. Not only he is very friendly, but he also had a fantastic sense of humor, making the visit enjoyable. It’s clear that this employee loves what he does, and it made all the difference. I left with a smile and the best ice cream I've had in a long time. Thank you for making my day brighter!
Atmosphere: 5
Food: 5
Service: 5
I ordered and paid for an expensive birthday ice cream cake online and when I went to pick it up, I was told that my order had been disregarded by an employee. Instead of reimbursing me, they said they would make me one that same day. When I went to pick it up hours later on my child's birthday, they presented me with something that looked like it was made by a toddler and totally different from the cake I ordered online. I paid over $65 for something I didn't want but had no choice to accept because it was too late to do anything else. This place has no regard for clientele and I wish I had never done business with them.
Atmosphere: 1
Food: 1
Service: 1
This location needs new stuff manager. The current level of service is unacceptable. Especially for family/kids oriented business.
Atmosphere: 3
Food: 4
Service: 1
Awesome, the people who work there are so nice and friendly
Atmosphere: 5
Food: 5
Service: 5
We found a long piece of hair in the ice cream. We will not go back again.
Atmosphere: 2
Food: 1
Service: 3
Always tasty ice cream. Cheese cake is my favorite.
Atmosphere: 5
Food: 5
Service: 5
I have been a happy client of this store for several years. Then it closed for about six weeks for "renovations". Now the scoops used to scoop up ice cream for a cone or a take-out "3-scoop" container are noticeably smaller. Other clients commented on this change when I was there tonight as well. The servers could add another scoop to bring the take-out up to its former size, but they won't. I guess they're under orders. What a cheap shot from the franchise owner.As well, I noticed tonight that the pralines n'cream flavour has changed for the worse. It's kind of flat and watery, not as rich.Bottom line: I'm gone. There are a number of local ice cream joints, and I should have been supporting them earlier. Now I will. So should you.
Atmosphere: 3
Food: 1
Service: 2
I am lactose intolerant. I only go here when my grandkids come with me
Dietary restrictions: I'm unsure of your policy on lactose free foods
Recommended dishes: Layered Sundae, Mango Ice Cream
Restaurantji Recommends
Clean location. The lady at this store is friendly.Good selection of flavours.
Atmosphere: 5
Food: 5
Service: 5
Best ice cream!
How can it be bad? Delicious and the nicest staff.
Very nice service
Great place!!
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