Washroom ? out of order for months, unprofessional staff
Atmosphere: 1
Food: 1
Service: 1
Kai Hong
This guy named Imran he was really patient when I asked him about the menu and guided me through it . I really hope the owner gives him a raise or at most hood position I saw how he also helped other customers! He is a very good lookin and very kind employee I’ll make sure to bring my friends and family so we get served by him !!!! Really amazing stafff love it ! ????
Atmosphere: 5
Food: 5
Service: 5
Vivian W
Got the picante burger and it was so good, had to get another one! The staff were also super friendly :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
émilie
Fell asleep while ordering, it sat outside overnight. Burger still taste great two days later ??
Food: 5
Majid behmanesh
One of the best burgers i’ve had for sure. Excellent food here.
Atmosphere: 5
Food: 5
Service: 5
Ahmed Aboebeid
Hala burger and very delicious.
Atmosphere: 5
Food: 5
Service: 5
truman zhe
I visited the establishment at 7:30 pm on a Monday and was initially informed of a 5-minute wait before I could place my order. However, this wait extended to 15 minutes. Furthermore, it took nearly 45 minutes for my order to be completed. I find it unreasonable for a single burger to take this amount of time to prepare. Though the burger and fries were good, i was throughly disappointed in the service. Despite the complaint, there was no proper reason given as to why it would take them this long. Was disappointed that no form of compensation was offered for the delay. In my opinion, I will not recommend this place to anybody.
Atmosphere: 2
Food: 4
Service: 1
noor abdul hussain
Place was busy but my food was ready on time!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries, Burger, Fries
Ahmed Hameed
Easily the best burgers in Ottawa, iv been in Ottawa since 2016 and no other spot beats BFF. Its our go to comfort/burger spotDietary restrictions: Halal
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Burger, Fries, Beef, The Original, BFF Sauce, Original, Burger American and Fries
Seasoning tastes odd, atmosphere really odd, pretty sure I spotted mold. Food is not worth going back. Was definitely catfished by their IG page
Atmosphere: 1
Food: 1
Service: 1
christine K.
Don't like Halal... not
Atmosphere: 1
Food: 1
Service: 1
Robyn
Ordered take-out /delivery.The Smokin' Bird Sando I had was ample for sure. Made with chicken thighs, it was definitely a juicier burger overall, which I enjoyed. I would order again, and would also try other menu items.
The food is good but the customer service is terrible. I ordered burgers on the app and there was no option for me to add a GF bun (me and my daughter have celiac disease). I normally just call after placing my order and request for them to swap out the bun. I called the restaurant and a girl answered. She was refusing to change the buns and was extremely stubborn and wasn’t accommodating at all. She was saying that I had to place a new order and add GF buns, even though I told her several times that I normally do this and that there is no option on the app. Horrible service. Restaurants should be accommodating and helpful.
Washroom ? out of order for months, unprofessional staff
Atmosphere: 1
Food: 1
Service: 1
This guy named Imran he was really patient when I asked him about the menu and guided me through it . I really hope the owner gives him a raise or at most hood position I saw how he also helped other customers! He is a very good lookin and very kind employee I’ll make sure to bring my friends and family so we get served by him !!!! Really amazing stafff love it ! ????
Atmosphere: 5
Food: 5
Service: 5
Got the picante burger and it was so good, had to get another one! The staff were also super friendly :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Fell asleep while ordering, it sat outside overnight. Burger still taste great two days later ??
Food: 5
One of the best burgers i’ve had for sure. Excellent food here.
Atmosphere: 5
Food: 5
Service: 5
Hala burger and very delicious.
Atmosphere: 5
Food: 5
Service: 5
I visited the establishment at 7:30 pm on a Monday and was initially informed of a 5-minute wait before I could place my order. However, this wait extended to 15 minutes. Furthermore, it took nearly 45 minutes for my order to be completed. I find it unreasonable for a single burger to take this amount of time to prepare. Though the burger and fries were good, i was throughly disappointed in the service. Despite the complaint, there was no proper reason given as to why it would take them this long. Was disappointed that no form of compensation was offered for the delay. In my opinion, I will not recommend this place to anybody.
Atmosphere: 2
Food: 4
Service: 1
Place was busy but my food was ready on time!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger and Fries, Burger, Fries
Easily the best burgers in Ottawa, iv been in Ottawa since 2016 and no other spot beats BFF. Its our go to comfort/burger spotDietary restrictions: Halal
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Burger, Fries, Beef, The Original, BFF Sauce, Original, Burger American and Fries
Friendly service. Great Smashburgers!
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Sweet Potato Fries, Burger, Shroom Burger, Fries, Beef Bacon, BFF Sauce, Garlic Aioli, Birria Burger
Restaurantji Recommends
Seasoning tastes odd, atmosphere really odd, pretty sure I spotted mold. Food is not worth going back. Was definitely catfished by their IG page
Atmosphere: 1
Food: 1
Service: 1
Don't like Halal... not
Atmosphere: 1
Food: 1
Service: 1
Ordered take-out /delivery.The Smokin' Bird Sando I had was ample for sure. Made with chicken thighs, it was definitely a juicier burger overall, which I enjoyed. I would order again, and would also try other menu items.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Smokin Bird Sando
The food is good but the customer service is terrible. I ordered burgers on the app and there was no option for me to add a GF bun (me and my daughter have celiac disease). I normally just call after placing my order and request for them to swap out the bun. I called the restaurant and a girl answered. She was refusing to change the buns and was extremely stubborn and wasn’t accommodating at all. She was saying that I had to place a new order and add GF buns, even though I told her several times that I normally do this and that there is no option on the app. Horrible service. Restaurants should be accommodating and helpful.
Service: 1
Worst frensh fries ever...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger and Fries