Caffe Mio
1379 Wellington St. W, Ottawa
(613) 761-5510
Recent Reviews
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Great food and service. Can get quite loud when busy.
Atmosphere: 5
Food: 5
Service: 5
Great place for casual lunch with a friend
Atmosphere: 5
Food: 5
Service: 5
Great experience.
Atmosphere: 5
Food: 5
Service: 5
Customer service was A+. Food was excellent but the salad wasn’t as tasty as we would have hoped for. We strongly recommend.
Atmosphere: 4
Food: 4
Service: 5
Nice patio and great service. The food is subpar. Kitchen stuff need to be trained on how to make pasta and pizza.
Caffe Mio has friendly service and great atmosphere. I recommend the chicken parm on the patio with a glass of Chardonnay.
Atmosphere: 5
Food: 5
Service: 5
The pasta was pretty decent and actually not too pricey compared to other spots around. The meat, though, felt a bit on the expensive side for such a small portion. I wasn’t really into the coffee either; it tasted burnt to me. Overall, it was a decent experience, but there are definitely some things that could be improved.
Atmosphere: 4
Food: 5
Service: 5
Very expensive for the rudeness and attitude I received from owner and every worker at this establishment.
I Won’t recommend it to family or friends.
Overall the experience was alright, but certainly did not live up to the expectations given the number of positive reviews I had seen online. My dish (Oceana) was done well and I enjoyed it, the wine was delicious, and the bruschetta was also good.
Seeing that it was a Saturday night and it was busy, the atmosphere seemed a bit cramped and was subsequently loud, but that’s not something that can necessarily be controlled.
As for the service, our initial server (Katie I think) was fabulous. She was patient and very polite, especially with our 2 children. Where the wheels started to come off so to speak was when a 2nd server started to assist our table.
The 2nd server was curt and impatient. It was my wife’s birthday and my wife had asked for a desert menu, to which the 2nd server snapped at her stating “we don’t have a menu, besides I just told you what they are” and then stared my wife down. I don’t know if this was intentionally meant to intimidate my wife, but it made her uncomfortable to the point of almost crying at the table. To add to this, the same server returned 5 minutes later with the bill and stated that there was a mandatory gratuity of 20% for each of the 2 bills (2 groups of 4 people), which I can understand but I would have liked to know ahead of time as a curtesy. When it came time to pay however, the 2nd server stated that she would fill in the tip at 20% and took the POS away from my mother in law and completed the transaction . My mother in law inquired why it was set at 20%, and the server seemingly very annoyed stated that because we were a groups or 8 or more, “you guys are a lot more work and harder to take care of, so we require an automatic 20%”.
The whole thing seemed a bit surreal, especially since we were 6 adults and 2 kids 10 and under (who were entertaining themselves by talking to each other, until one of them fell asleep and didn’t even touch their food).
Unfortunately the experience seemed rushed and uncomfortable when trying to celebrate a special occasion. The attitude given by the 2nd server to then be forced to tip 20% and have the server physically take the POS from the payee and enter the tip for them, seemed quite sketchy.
My husband chose this place to celebrate my birthday with friends and family (we were 8). At the end of our meal we were told that their policy was to add mandatory 20% gratuity, for tables of 8 or more - without any notice or warning.
This came after the waitress was incredibly hostile and rude with our table.
Slamming things down on our table, when asked for a physical desert menu, she snapped and said “I already told you what there was”.
The general consensus from our party after leaving, was that it was about 9:30 (they close at 9) - and she wanted us to leave.
There are so many other ways this could have been managed, but to force a 20% gratuity after treating people like that is unacceptable. You can’t just be aggressive and rude bc you know you’re getting a tip regardless.
Over all the food was bland, the atmosphere was incredibly loud and cramped, and the service from Jess was horrific.
The ONLY redeeming quality this place has is a server named Katie, who was with us most of the night.
An absolute pleasure and pure joy. If we had had her till the end - this review might have been different.
Restaurantji Recommends
We enjoyed our evening
Excellent service 👌
Great menu choices and the food was amazingly delicious 🥰
Affordable too👍
We are definitely looking forward to come again 😉
pleasant staff, portions are a good size and the ambiance is cozy and warm.
Ive only dined here on weeknights for dinner, so not sure how busy it gets on weekends.
In addition to the regular menu items, there are also special soup/pasta of the day.
Our meal was served with bread (along with oil/vinegar).
Atmosphere: 5
Food: 5
Service: 5
I have never had better service the restaurant was amazing but the server Jessica was so amazing on top of us and handled the table beside us with such class when the lady was very disrespectful. I will be back
Atmosphere: 5
Food: 5
Service: 5
The food was exceptional, but the service and atmosphere was the main star of the evening.
Again, the food was great, but I would still eat there if they were serving hot dogs ? and chili fries with Beavertails for desert.
Atmosphere: 5
Food: 5
Service: 5
Overall, really nice spot. Meatballs were fantastic, eggplant parmesan was good too. Nice wine selection. Only thing i would have changed is the fried artichoke, they arent in season and it was rather tough. Service was very good!
Atmosphere: 4
Food: 4
Service: 5
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