Love coming to this neighbourhood gem - it’s my local go-to after some late nights at work: my colleagues and I love the food, the staff, the vibe. Kitchen is open quite late, drinks are great.
Today’s visit was very disappointing - but is starting to reflect a trend in the past year. Service can still be efficient but mostly soulless. You truly feel you are either a one-timer or a regular. And even between regulars, there are the friends and the others.
This evening was simply careless and inattentive. We came for a few drinks and maybe a dessert. Got to sit at the bar. Between the drama behind the bar and the complaining of colleagues or customers, it was quite uncomfortable to ask for another beverage - we felt we might be disturbing. The bartender also had numerous opportunities to offer other rounds or check on us but chose not to interact.
Their entire energy and toxicity became so comical and quite a clash with our usual experience that we decided to not chance another glance of frustration and leave after only 1 beverage.
These repeated disappointing experiences are breaking my heart as a local. Especially for the staff that do care (if there are any remaining). I’m unsure if the owner is aware or if he has blinders on.
And the lady with long lighter hair really needs to stop complaining so publicly behind the bar. Every. Single. Time. It’s so unprofessional, unpleasant, unwelcoming at this point. Venting can help through service but go do it out of customers view.
Chez Lucien, tu te sens plus bien…
Atmosphere: 4
Food: 5
Service: 1
Adam Alvarez
Best burgers in the city
Atmosphere: 5
Food: 5
Service: 5
Brad Campeau
20 plus years of visiting this place and it never disappoints.
Vegetarian options: They'll sub in a veggie burger whenever you need it.
Recommended dishes: Velocipede IPA Bicycle Craft, Frida and Diego Burger
Tracy McKechnie
Amazing unique go to spot
Atmosphere: 5
Food: 5
Service: 5
Essam Obeid
Best burger in town! Although the old buns were better.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chez Lucien Burger
LA Cornejo
This is a good place to grab a meal and some drinks, plenty of choices for beers and spirits but some of the wine is hard to get down. It is an institution in Ottawa and a must visit place.
Atmosphere: 4
Food: 5
Service: 4
Rachael Dolan
After a long day, I stopped by this old favorite spot of mine, hoping for a bit of comfort and familiarity. Instead, I encountered a rude, impatient bartender who seemed to see me as an inconvenience rather than a customer. She stomped off upstairs, loudly grumbling about her coworker not coming in early to set up, and then returned to slam tables around in preparation for a party. After twenty minutes, I still hadn’t even been offered a glass of water, so I left.
To the surly bartender on duty tonight: the service industry is about, well, service. If treating customers with basic respect feels like a burden, it might be time to consider another line of work.
Service: 1
Alicia McDonald
Very cozy spot! The food was excellent and comforting. I would go again!
Atmosphere: 5
Food: 5
Service: 5
Phil Osganian
Great discovery. Locally recommended. Good food. Great prices. Service is friendly and efficient on a very busy night. Great atmosphere. Would recommend.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Seafood Fettuccine
Alexander Li
A little over rated. Got the burger which was fine. Nothing too out of the ordinary. The plus is the cream cheese on the burger which is refreshing and I really enjoyed the fries. They work on orders when they sit down so if you are in a hurry don’t bother.
A Quebec style pub with a great menu and good taps. A local institution with a lot of charm.
Gareth Dare
Some of the best burgers in town. Friendly service and great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Arnaud Soucy
J'y suis allé avec 2 de mes amis aujourd'hui et nous avons beaucoup aimé. La cuisine est très bonne, bonne portion, bon prix. Les aliments sont frais et le personnel est accueillant. L'endroit est vraiment cozy. C'est sûr que j'y retourne!
Vegetarian options: There's a tofu burger
Atmosphere: 5
Food: 5
Service: 5
Yael Fass
Cozy restaurant, friendly staff, quick service. We're from out of town and went there because it was open on a Monday and had good reviews. We were not disappointed. It was almost full but service was still efficient, the portions are generous, price is fair and food is delicious! We were happy with our lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chez Lucien Burger, Steak Fettuccine
Tessa Sherin-Snidal
Always love Chez Lucien, food never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chez Lucien Burger, Duck Confit, Moules Frites, Escargot
13 Nov 2024 - 9pm - Lowering my review to 1 star:
Love coming to this neighbourhood gem - it’s my local go-to after some late nights at work:
my colleagues and I love the food, the staff, the vibe. Kitchen is open quite late, drinks are great.
Today’s visit was very disappointing - but is starting to reflect a trend in the past year.
Service can still be efficient but mostly soulless.
You truly feel you are either a one-timer or a regular. And even between regulars, there are the friends and the others.
This evening was simply careless and inattentive. We came for a few drinks and maybe a dessert. Got to sit at the bar.
Between the drama behind the bar and the complaining of colleagues or customers, it was quite uncomfortable to ask for another beverage - we felt we might be disturbing. The bartender also had numerous opportunities to offer other rounds or check on us but chose not to interact.
Their entire energy and toxicity became so comical and quite a clash with our usual experience that we decided to not chance another glance of frustration and leave after only 1 beverage.
These repeated disappointing experiences are breaking my heart as a local. Especially for the staff that do care (if there are any remaining). I’m unsure if the owner is aware or if he has blinders on.
And the lady with long lighter hair really needs to stop complaining so publicly behind the bar. Every. Single. Time. It’s so unprofessional, unpleasant, unwelcoming at this point. Venting can help through service but go do it out of customers view.
Chez Lucien, tu te sens plus bien…
Atmosphere: 4
Food: 5
Service: 1
Best burgers in the city
Atmosphere: 5
Food: 5
Service: 5
20 plus years of visiting this place and it never disappoints.
Vegetarian options: They'll sub in a veggie burger whenever you need it.
Recommended dishes: Velocipede IPA Bicycle Craft, Frida and Diego Burger
Amazing unique go to spot
Atmosphere: 5
Food: 5
Service: 5
Best burger in town! Although the old buns were better.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chez Lucien Burger
This is a good place to grab a meal and some drinks, plenty of choices for beers and spirits but some of the wine is hard to get down. It is an institution in Ottawa and a must visit place.
Atmosphere: 4
Food: 5
Service: 4
After a long day, I stopped by this old favorite spot of mine, hoping for a bit of comfort and familiarity. Instead, I encountered a rude, impatient bartender who seemed to see me as an inconvenience rather than a customer. She stomped off upstairs, loudly grumbling about her coworker not coming in early to set up, and then returned to slam tables around in preparation for a party. After twenty minutes, I still hadn’t even been offered a glass of water, so I left.
To the surly bartender on duty tonight: the service industry is about, well, service. If treating customers with basic respect feels like a burden, it might be time to consider another line of work.
Service: 1
Very cozy spot! The food was excellent and comforting. I would go again!
Atmosphere: 5
Food: 5
Service: 5
Great discovery. Locally recommended. Good food. Great prices. Service is friendly and efficient on a very busy night. Great atmosphere. Would recommend.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Seafood Fettuccine
A little over rated. Got the burger which was fine. Nothing too out of the ordinary. The plus is the cream cheese on the burger which is refreshing and I really enjoyed the fries. They work on orders when they sit down so if you are in a hurry don’t bother.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chez Lucien Burger
Restaurantji Recommends
A Quebec style pub with a great menu and good taps. A local institution with a lot of charm.
Some of the best burgers in town. Friendly service and great atmosphere
Atmosphere: 5
Food: 5
Service: 5
J'y suis allé avec 2 de mes amis aujourd'hui et nous avons beaucoup aimé. La cuisine est très bonne, bonne portion, bon prix. Les aliments sont frais et le personnel est accueillant. L'endroit est vraiment cozy. C'est sûr que j'y retourne!
Vegetarian options: There's a tofu burger
Atmosphere: 5
Food: 5
Service: 5
Cozy restaurant, friendly staff, quick service. We're from out of town and went there because it was open on a Monday and had good reviews. We were not disappointed. It was almost full but service was still efficient, the portions are generous, price is fair and food is delicious! We were happy with our lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chez Lucien Burger, Steak Fettuccine
Always love Chez Lucien, food never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chez Lucien Burger, Duck Confit, Moules Frites, Escargot
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