Cloudforest Coffee
339 Richmond Rd, Ottawa
(613) 691-8094
Recent Reviews
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This is hands down my favourite café, I come here regularly and absolutely love the coffee. The atmosphere is usually warm and welcoming, and it’s become my go-to spot in the neighbourhood.
That said, I’ve had a consistently negative experience with one particular staff member (a Black woman — I don’t know her name). Each time she’s working, the service feels noticeably cold and unwelcoming. There’s no greeting when approaching the counter, minimal eye contact, and a general lack of basic courtesies like “thank you” or “you’re welcome.” I’ve felt this way on multiple occasions, and my family also noticed it when they visited with me.
I’m sharing this not to single anyone out or be unkind, but because I care about this café and want to see it continue to thrive. A little warmth and friendliness from all staff goes a long way in creating the kind of experience that keeps people coming back.
Thank you for continuing to serve such great coffee
Atmosphere: 5
Food: 4
Service: 3
I’m a coffee snob and I LOVE this coffee! Plus they have the best selection of alternative milks! (I love their macadamia milk!)
Atmosphere: 5
Food: 5
Service: 5
Was pleasantly surprised by espresso, both caf and decaf espresso were great. Decaf espresso was even tastier than regular. Portions of espresso are large enough because they serve 2 shots by default.
Atmosphere: 5
Food: 5
Service: 5
10 stars everywhere ! Croissants and iced salty caramel coffee were delicious! Staff is very friendly and sweet to my dogs!
Atmosphere: 5
Food: 5
Service: 5
Nice little quiet place where we enjoyed a morning coffee and espresso.
Atmosphere: 5
Food: 5
Service: 5
Such a cute place. Amazing service (they were really sweet) and delicious sesame latte. It was unique and Ottawa definitely needed to get onto that. Competes (and is better) than big names from Montreal. Will become a regular.
Atmosphere: 5
Food: 5
Service: 5
Well balanced coffee!
I can't comment on service, atmosphere or location. I purchased a bag of dark roast beans. The flavor profile, as described, isn't even close. It's a fruit cup and a medium roast at best. It bears no resemblance to a dark roast. Brutal!
One of the better cafés in the neighborhood
Atmosphere: 5
Food: 5
Service: 5
Best coffee shop in this area
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I enjoyed their filter coffee very much, and for a 25c discount for bringing my mug -- kudos for being eco friendly! Breakfast cookie was also very good.
Vegetarian options: Vegan cookies
Atmosphere: 4
Food: 5
Service: 5
What a delightful spot. Clean, cozy and friendly staff. A hidden gem some may say. So happy I came here! 10/10.
Atmosphere: 5
Food: 5
Service: 5
Delicious treats, wonderful coffee and lovely, knowledgeable staff!!
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff! Definitely try their mocha with macadamia nut milk!
Atmosphere: 5
Food: 5
Service: 5
Good service, delicious coffee
Atmosphere: 5
Food: 5
Service: 5
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