Every time I order online there is something wrong with my order!! Very frustrating!! Not sure why I keep ordering!!
Atmosphere: 1
Food: 1
Service: 1
Matt C
Ordered the 2 items for $6. But was told by the cashier that is now $7. Even though the website clearly shows 2 items for $6. It’s not about the money, it’s about the principle and the fact of the matter.
Atmosphere: 3
Food: 4
Service: 2
Erika G
I got a custom cake for my daughter's birthday. I sent in a picture of Moana and told them to decorate it however they wanted. Boy was I blown away!! Crystal went above and beyond to make it my daughter's dream cake! Cannot express my gratitude! Will always come back here!.
The only reason I didn't give 5 stars for atmosphere was because when we dined in, the tables weren't clean.
Dietary restrictions: Allergies
Kid-friendliness: Plenty booths to sit at
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake
Ri Aird
Very nice service and good food! Had the misty freeze and my family got blizzards and milkshake. Bathrooms are relatively clean.
Vegetarian options: There’s slushies available.
Dietary restrictions: There are dairy free bars
Parking: Bit difficult to get into
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry
Pascal Bernique
This DQ location is really good. Fast and friendly service every time. They will always gonthe extra mile.
Disappointed in our meal today. Ordered food for take out. They gave us a wrong blizzard flavour. They also put cheese on a burger when we asked for none. The bun also wasn’t toasted. I would say the staff was friendly and service quick. Would have been great without those hiccups. Will probably go back since it’s DQ.
Atmosphere: 3
Food: 3
Service: 3
Guy Modeste Bliabo
I like their vanilla ice cream
Kid-friendliness: Local suitable for all (adults and children)
Jenn Boyer
Day was a 40+degree - they were over staffed , ordering was quick , waiting for the ice-cream took 15-30 minutes , employees were very understaffed , Employee gave my order to another couple , the brought it back after noticing it wasn’t what they ordered , employee then try to just hand them over to me after pretending to grab them from the counter - I called her out about it , she agreed she was handing me most likely tasted blizzards and asked if I would prefer new ones ….
Atmosphere: 1
Food: 4
Service: 1
Fatima
Thank you so much to the non-Arabic speaking gentleman (sorry didn’t get his name) for perfecting the Arabic writing on my cake! My family loved it. ❤️
DQ has the best soft serve ice cream ever, the staff are extremely friendly and courteous and even with an order for 8 people, it was quick and without any mistakes. Changes were listened to and implemented. I was expecting the outdoor seating to be a sticky mess, but fortunately it seems they clean it regularly. Overall had an amazing time with the family and would definitely come back for a treat every once in a while.
Atmosphere: 4
Food: 5
Service: 5
Kyle Kno
They get quite busy but service was fast.
Atmosphere: 5
Food: 4
Service: 4
Giulliana Terrones
I wanted to take a moment to express my sincere appreciation for the outstanding customer service I received at the Spratt location on Saturday night.During my visit, I had the pleasure of being assisted by a young man named Noah. From the moment we walked in, Noah's warm greeting set a positive tone for our entire experience. He expertly guided us through our options, making our experience truly enjoyable.One aspect that particularly impressed us was Noah's attention to detail, especially when he wrote on the cake we purchased. His precise handwriting and meticulous approach truly made the cake stand out, and it was a delightful surprise for us. Despite the store being busy, Noah never once made us feel rushed. His patience and professionalism were exemplary throughout our interaction. Even when we complimented him on his service, he remained humble and focused on ensuring we had a great experience.Noah's dedication to providing exceptional service reflects highly on your establishment, and I believe he is a true asset to your team. Please extend my gratitude to him for making our visit memorable.Thank you once again for the wonderful experience. I look forward to visiting your Spratt location again soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake
Marc Roy
Missing order items
Matthew S
slowest wait times of any "fast" food place i have ever visited. consistently 10+ minutes regardless of how many staff or customers are present, or if i get one blizzard for myself or dinner for my whole family. however it is worth it every once in a while to satisfy my sweet tooth or a craving for a 6-piece sauced and tossed.
Every time I order online there is something wrong with my order!! Very frustrating!! Not sure why I keep ordering!!
Atmosphere: 1
Food: 1
Service: 1
Ordered the 2 items for $6. But was told by the cashier that is now $7. Even though the website clearly shows 2 items for $6. It’s not about the money, it’s about the principle and the fact of the matter.
Atmosphere: 3
Food: 4
Service: 2
I got a custom cake for my daughter's birthday. I sent in a picture of Moana and told them to decorate it however they wanted. Boy was I blown away!! Crystal went above and beyond to make it my daughter's dream cake! Cannot express my gratitude! Will always come back here!.
The only reason I didn't give 5 stars for atmosphere was because when we dined in, the tables weren't clean.
Dietary restrictions: Allergies
Kid-friendliness: Plenty booths to sit at
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cake
Very nice service and good food! Had the misty freeze and my family got blizzards and milkshake. Bathrooms are relatively clean.
Vegetarian options: There’s slushies available.
Dietary restrictions: There are dairy free bars
Parking: Bit difficult to get into
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry
This DQ location is really good. Fast and friendly service every time. They will always gonthe extra mile.
Atmosphere: 5
Food: 5
Recommended dishes: 10 Blizzard Cake, Cake, Small Cookie Dough Blizzard, Oreo
Very busy and a wait
Atmosphere: 4
Food: 5
Service: 5
Disappointed in our meal today. Ordered food for take out. They gave us a wrong blizzard flavour. They also put cheese on a burger when we asked for none. The bun also wasn’t toasted. I would say the staff was friendly and service quick. Would have been great without those hiccups. Will probably go back since it’s DQ.
Atmosphere: 3
Food: 3
Service: 3
I like their vanilla ice cream
Kid-friendliness: Local suitable for all (adults and children)
Day was a 40+degree - they were over staffed , ordering was quick , waiting for the ice-cream took 15-30 minutes , employees were very understaffed , Employee gave my order to another couple , the brought it back after noticing it wasn’t what they ordered , employee then try to just hand them over to me after pretending to grab them from the counter - I called her out about it , she agreed she was handing me most likely tasted blizzards and asked if I would prefer new ones ….
Atmosphere: 1
Food: 4
Service: 1
Thank you so much to the non-Arabic speaking gentleman (sorry didn’t get his name) for perfecting the Arabic writing on my cake! My family loved it. ❤️
Restaurantji Recommends
DQ has the best soft serve ice cream ever, the staff are extremely friendly and courteous and even with an order for 8 people, it was quick and without any mistakes. Changes were listened to and implemented. I was expecting the outdoor seating to be a sticky mess, but fortunately it seems they clean it regularly. Overall had an amazing time with the family and would definitely come back for a treat every once in a while.
Atmosphere: 4
Food: 5
Service: 5
They get quite busy but service was fast.
Atmosphere: 5
Food: 4
Service: 4
I wanted to take a moment to express my sincere appreciation for the outstanding customer service I received at the Spratt location on Saturday night.During my visit, I had the pleasure of being assisted by a young man named Noah. From the moment we walked in, Noah's warm greeting set a positive tone for our entire experience. He expertly guided us through our options, making our experience truly enjoyable.One aspect that particularly impressed us was Noah's attention to detail, especially when he wrote on the cake we purchased. His precise handwriting and meticulous approach truly made the cake stand out, and it was a delightful surprise for us. Despite the store being busy, Noah never once made us feel rushed. His patience and professionalism were exemplary throughout our interaction. Even when we complimented him on his service, he remained humble and focused on ensuring we had a great experience.Noah's dedication to providing exceptional service reflects highly on your establishment, and I believe he is a true asset to your team. Please extend my gratitude to him for making our visit memorable.Thank you once again for the wonderful experience. I look forward to visiting your Spratt location again soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake
Missing order items
slowest wait times of any "fast" food place i have ever visited. consistently 10+ minutes regardless of how many staff or customers are present, or if i get one blizzard for myself or dinner for my whole family. however it is worth it every once in a while to satisfy my sweet tooth or a craving for a 6-piece sauced and tossed.
Atmosphere: 4
Food: 3
Service: 2
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