It was more than awful 😢. We ordered two pieces of cake and couldn’t finish them, with every bite the feeling was worse. The desserts were baked at least several days ago, stale, tasteless, margarine and sugar. It felt like you are chewing nothing but something very sugary. I asked before ordering if they use butter and cream. The answer was YES. Unfortunately, it was a mistake to visit this place, rip off. Why is the rating 4+???
Atmosphere: 1
Food: 1
Service: 1
Hisham2363
Please please learn how to do كنافة ناعمة, just bought a kilo and a half late night September 9th thinking it was going to be good, it was horrible. If you don't know how to do it then Don't sell it to people and waste their money and embarrass them infront of their guests. (I will delete this when knefeh quality improves)
Atmosphere: 3
Food: 1
Service: 3
Emilio Munoz
Great pastries selection, good service
Atmosphere: 3
Food: 4
Service: 4
abdirisaq abdulahi
Very lovely people
Atmosphere: 5
Food: 5
Service: 5
Jihane Lahrach
Maria was so perfect with us, so delicious and everything was 100% Best baklwa and Kunafa in the city
Atmosphere: 5
Food: 5
Service: 5
Tina Strutt
Ordered 2 baklavas, the lovely employee would not accept payment but insisted we enjoy them free. Amazing baklava!
Atmosphere: 5
Food: 5
Service: 5
N GA
Very delicious Baklava! Fresh, delicious. Also very nice people and customer service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jess
Came and got a mixed plate of baklava to try a bunch of different types. The cashier was helpful in explaining some of the differences and was very friendly. The baklava were great, I'm no connoisseur in this specific dish but everything was enjoyable and distinct.
Atmosphere: 2
Food: 5
Service: 5
Drew Terrones
This place has some of the best customer service I’ve ever received in Ottawa a very homey feel and amazing atmosphere not to mention the baked goods are incredible highly recommended this hidden gem
I rarely write reviews, but this experience was unacceptable. I ordered a cake for my daughter’s 9th birthday — a day that should have been special and joyful. Instead, we were handed a dry, stale cake that tasted like it had been made over a week ago. It was hard, flavorless, and clearly not fresh. Not a single person could eat it, and the entire cake ended up in the garbage.
This wasn’t just a small mistake — it ruined an important moment for our family. The worst part is that this isn’t the first time this bakery has delivered poor quality, but I gave them the benefit of the doubt, hoping they would improve. Sadly, they’ve only proven that they cannot be trusted with important occasions.
Spending money on something so disappointing — especially for a child’s birthday — is frustrating and heartbreaking. This will absolutely be my last order from this place, and I do not recommend them to anyone looking for quality or reliability.
Ml Pl
We purchased cake today and it was the worse cake we ever had.
It was more than awful 😢. We ordered two pieces of cake and couldn’t finish them, with every bite the feeling was worse. The desserts were baked at least several days ago, stale, tasteless, margarine and sugar. It felt like you are chewing nothing but something very sugary. I asked before ordering if they use butter and cream. The answer was YES.
Unfortunately, it was a mistake to visit this place, rip off. Why is the rating 4+???
Atmosphere: 1
Food: 1
Service: 1
Please please learn how to do كنافة ناعمة, just bought a kilo and a half late night September 9th thinking it was going to be good, it was horrible. If you don't know how to do it then Don't sell it to people and waste their money and embarrass them infront of their guests. (I will delete this when knefeh quality improves)
Atmosphere: 3
Food: 1
Service: 3
Great pastries selection, good service
Atmosphere: 3
Food: 4
Service: 4
Very lovely people
Atmosphere: 5
Food: 5
Service: 5
Maria was so perfect with us, so delicious and everything was 100%
Best baklwa and Kunafa in the city
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 baklavas, the lovely employee would not accept payment but insisted we enjoy them free. Amazing baklava!
Atmosphere: 5
Food: 5
Service: 5
Very delicious Baklava! Fresh, delicious. Also very nice people and customer service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Came and got a mixed plate of baklava to try a bunch of different types. The cashier was helpful in explaining some of the differences and was very friendly. The baklava were great, I'm no connoisseur in this specific dish but everything was enjoyable and distinct.
Atmosphere: 2
Food: 5
Service: 5
This place has some of the best customer service I’ve ever received in Ottawa a very homey feel and amazing atmosphere not to mention the baked goods are incredible highly recommended this hidden gem
Atmosphere: 5
Food: 5
Service: 5
The treats were delicious!
Restaurantji Recommends
Kunafa is great here, thanks Jalal!
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Kunafa, Knafeh
I rarely write reviews, but this experience was unacceptable. I ordered a cake for my daughter’s 9th birthday — a day that should have been special and joyful. Instead, we were handed a dry, stale cake that tasted like it had been made over a week ago. It was hard, flavorless, and clearly not fresh. Not a single person could eat it, and the entire cake ended up in the garbage.
This wasn’t just a small mistake — it ruined an important moment for our family. The worst part is that this isn’t the first time this bakery has delivered poor quality, but I gave them the benefit of the doubt, hoping they would improve. Sadly, they’ve only proven that they cannot be trusted with important occasions.
Spending money on something so disappointing — especially for a child’s birthday — is frustrating and heartbreaking. This will absolutely be my last order from this place, and I do not recommend them to anyone looking for quality or reliability.
We purchased cake today and it was the worse cake we ever had.
I got old baklava to take out
Nothing beats Lebanese desert!
Atmosphere: 5
Food: 5
Service: 5
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