I’d give an overall rating of 4 if the staff were friendlier and thanked me for my business but mostly quick acknowledgement if I’m waiting to be served especially if I’m the only one waiting. Mostly very unfriendly staff.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chicken Shawarma Plate
Marco Blue
Most of their Ottawa area locations are great. Good fast courteous service. Thanks!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Shawarma Plate
Hashmitha Shivakumar
Tried their chicken shawarma, pretty decent for a quick meal. Cosy place with good service.
Atmosphere: 4
Food: 4
Service: 4
Jun
We catered the lunch for our group, ordered the mixed platter, veggie platter. Garlic potato was nicely seasoned, salad was great with variety of veggies, main meals (chicken and beef) were delicious also. Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
A
Realized after getting home we were missing salad and some side dishes. Called and within 15 mins someone was at my door to drop off the extra bag that was missed. Food delicious as always. Thank you for the great customer service and food!!
Rice is hard , meat is dry and old . Ruins palaces rep
Kalpesh Shah
The food here is absolutely delicious, and the service is consistently good. We’ve always enjoyed our meals and appreciate the attention to detail when it comes to flavors and presentation.
However, we’ve noticed a recurring issue that leaves us puzzled. Despite requesting multiple times to pack meat dishes separately due to dietary restrictions for one of our family members, this request has not been honored. It’s a small but significant detail that would make the dining experience even better for those with specific needs.
We hope this feedback helps the restaurant consider more flexibility with such requests in the future.
Rich authentic Lebanese shawarma. Also they are generous. I always buy the family platter for 5 which is $108 tax included and believe me it is huge and can feed family for lunch and dinner . Other shawarma places sell the family platter for $94 and you barely smell the food. Well worth the money and I hope they stay generous always.
Ordered a combo platter and only received chicken and no steak. We also did not get any pita breads even though we ordered 2.
Atmosphere: 1
Food: 1
Service: 1
Chantal Zahiri
Cheap people!
Acting like the food is free.
Why do you skimp on everything?
I PAID $40 for my 2 platters.
You barely put me any chicken in both of my platters, and I SPECIFICALLY asked for FOUR little containers of garlic for my TWO platters since I wrote on the instructions that I DON'T want hummus.
So you saved yourselves the hummus and the garlic sauce. How am I supposed to eat my chicken with just 1 little thing of garlic?
No wonder why this place is always empty and has bad reviews.
You deserve it
Muhamad Karkari
Shawarma Palace continues to provide excellent service and generous portions of delicious Lebanese food! Shawarma sandwiches and platters are heaping with healthy, delicious goodness! Highly recommend you not only try it, but make it your regular place for great shawarma and other tasty Lebanese food. 😋
Very disappointed with both the quantity and the quality. Chicken was dry, what there was of it and apparently hummus and garlic sauce are at a premium and can only be dolled out in sample sizes. I have ordered here many times, including pick up and Uber eats. Lunch is usually awesome when picked up. Delivery on the other hand, has gotten to the point where I won't recommend this location anymore.
Food: 2
Y R
The food is very fresh there, and the staff is quite friendly.
Each time, when I went for sandwiches or platters, they always show kindness and greetings.
This is the best Shawarma restaurant in Ottawa, for me :-)!
I’d give an overall rating of 4 if the staff were friendlier and thanked me for my business but mostly quick acknowledgement if I’m waiting to be served especially if I’m the only one waiting. Mostly very unfriendly staff.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Chicken Shawarma Plate
Most of their Ottawa area locations are great. Good fast courteous service. Thanks!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Shawarma Plate
Tried their chicken shawarma, pretty decent for a quick meal. Cosy place with good service.
Atmosphere: 4
Food: 4
Service: 4
We catered the lunch for our group, ordered the mixed platter, veggie platter. Garlic potato was nicely seasoned, salad was great with variety of veggies, main meals (chicken and beef) were delicious also. Service was excellent!
Atmosphere: 5
Food: 5
Service: 5
Realized after getting home we were missing salad and some side dishes. Called and within 15 mins someone was at my door to drop off the extra bag that was missed. Food delicious as always. Thank you for the great customer service and food!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fatoush, Salad, Garlic Potatoes, Chicken Shawarma Plate
Rice is hard , meat is dry and old . Ruins palaces rep
The food here is absolutely delicious, and the service is consistently good. We’ve always enjoyed our meals and appreciate the attention to detail when it comes to flavors and presentation.
However, we’ve noticed a recurring issue that leaves us puzzled. Despite requesting multiple times to pack meat dishes separately due to dietary restrictions for one of our family members, this request has not been honored. It’s a small but significant detail that would make the dining experience even better for those with specific needs.
We hope this feedback helps the restaurant consider more flexibility with such requests in the future.
Atmosphere: 5
Food: 5
Service: 4
Dietary restrictions: Gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fatoush, Salad, Half Chicken, Half & Half, Yogurt Drink, Snapple, BBQ Fried Chicken, Beef Shawarma, Baklava, Chicken BBQ Plate, Garlic Potatoes, Chicken Shawarma Plate, Chicken Salads for 12 in a Tiny Container
The food is not fresh
Atmosphere: 2
Food: 1
Service: 2
Rich authentic Lebanese shawarma. Also they are generous. I always buy the family platter for 5 which is $108 tax included and believe me it is huge and can feed family for lunch and dinner . Other shawarma places sell the family platter for $94 and you barely smell the food. Well worth the money and I hope they stay generous always.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Ordered a combo platter and only received chicken and no steak. We also did not get any pita breads even though we ordered 2.
Atmosphere: 1
Food: 1
Service: 1
Cheap people!
Acting like the food is free.
Why do you skimp on everything?
I PAID $40 for my 2 platters.
You barely put me any chicken in both of my platters, and I SPECIFICALLY asked for FOUR little containers of garlic for my TWO platters since I wrote on the instructions that I DON'T want hummus.
So you saved yourselves the hummus and the garlic sauce. How am I supposed to eat my chicken with just 1 little thing of garlic?
No wonder why this place is always empty and has bad reviews.
You deserve it
Shawarma Palace continues to provide excellent service and generous portions of delicious Lebanese food! Shawarma sandwiches and platters are heaping with healthy, delicious goodness! Highly recommend you not only try it, but make it your regular place for great shawarma and other tasty Lebanese food. 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Half & Half, Beef Shawarma, Garlic Potatoes, Chicken Shawarma Plate
Very disappointed with both the quantity and the quality. Chicken was dry, what there was of it and apparently hummus and garlic sauce are at a premium and can only be dolled out in sample sizes. I have ordered here many times, including pick up and Uber eats. Lunch is usually awesome when picked up. Delivery on the other hand, has gotten to the point where I won't recommend this location anymore.
Food: 2
The food is very fresh there, and the staff is quite friendly.
Each time, when I went for sandwiches or platters, they always show kindness and greetings.
This is the best Shawarma restaurant in Ottawa, for me :-)!
Atmosphere: 3
Food: 5
Service: 5
Loading...