McDonald’s

4782 Bank St, Ottawa
(613) 822-6522

Recent Reviews

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Julia Martin

This McDonalds really needs to figure out their staffing numbers at night. We waited in the drive thru for 25 minutes while 2 cars were taken ahead of us. We drove up to the window to order and waited another 10. Was asked to come inside and waited another 25 minutes with a handful of other people. I’d honestly rate 0 if I could but the 1 star goes to the supervisor? For apologizing and compensating us for being skipped twice outside. But time after time we wait a ridiculous amount of time here at night and it’s definitely not “fast” food speed

Atmosphere: 1

Food: 2

Service: 1

Macyn Nadeau

Shoutout to the cashier serving customers in the dining room. She had red highlights in her hair. Didn't catch her name but really appreciated her asking me if I liked my coffee more sweet and bitter, rather than just making it however and handing it off, like most McDonald's do. That's the effort we need 🙏🏼!!! Coffee was really good too.

Atmosphere: 5

Food: 5

Service: 5

Hailey Lecompte

Went and ordered the new Grinch meal, and raptors nacho poutine.My
Order was missing the fries, and the sauce for my biggest, but once I received my fries, that were supposed to have dill pickle seasoning didn’t, they just gave me regular fries. No fork with my poutine, and they gave me the wrong kind of poutine as well. And I waited over 10 mins for my order.

Atmosphere: 3

Food: 2

Service: 1

carter montone

It’s McDonald’s monopoly now and they don’t even put any of the stickers on any of the food or drinks what’s the point of getting the board

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Mcchicken

Martha Racine

I got food poisoning here, not a fun time :/

Atmosphere: 3

Food: 1

Service: 2

Helen Morrison

I recently visited this location and was quite disappointed with the service. I noticed the staff was handling the food without gloves, which raised some serious hygiene concerns. I was shocked!!! When I brought this up with the manager, she said staff don’t wear gloves anymore as they was their hands every 30 minutes. She later laughed the issue off with the staff, which was unprofessional and dismissive. The overall experience left me uneasy about the cleanliness of the establishment. What happens if a staff member goes to the bathroom and don’t wash their hands properly- no gloves- touching food, disaster waiting to happen.

Atmosphere: 3

Food: 1

Service: 1

Floyd Black

Always a pleasant experience, there is a gentleman here of Indian origin who's always a pleasure to talk to. I am so sorry I forgot his name. His conversations and deminor are always welcome whenever I make a visit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Mcchicken

Andrew Cater

Friendly staff - with a smile and a thankyou.
To all other restaurants, having polite staff isn't that hard.

Atmosphere: 3

Food: 3

Service: 4

Kristen Houde

Nice to see our money goes a long way nowadays :| , missing food in order, breakfast sandwiches thrown in the bag all the cheese was down the side, and egg shells in all of our sandwiches. Do better.

Sandra Abbas

Quality and presentation of food is very poor. If I can give less than 1 star I would. The fries we were given were very bad and tasted old and were cold Big Mac was prepared verrryyy poorly both patties were on the bottom and both pieces of bread on top. Very disappointing

Atmosphere: 1

Food: 1

Service: 1

Nidhi Y

The customer service at drive through was very poor, the lady who took our order she was literally yelling us with rude tone and our order was not even complex just 2 coffees dd but they did not want to work for that as well I guess ,

Worst experience 👎

Billy LaCharity

Waited 8 minutes for my mobile order coffee while I watched other people who came in after me, get meals before I got my coffee!
I only got my coffee because I spoke up! No idea how long I would have waited had I not said anything!
To top it off, I did not even get my xl 1 cream 1 Splenda! There were 4 xl sitting there and she just grabbed a random one. I asked and she said it was my coffee. Turned out, it is something with 2 or 3 creams in it and taste like garbage!
I dumped it on the side of the road!

Food: 1

Service: 1

b ho

Nicest McEmployees I've seen in a long while!!!!
Khoushi was doing the face painting for Grimace Day & was such an awesome employee.

Atmosphere: 5

Food: 5

Service: 5

Sylvain Mino

Everytime I go there , there is always something wrong. Tonight , one of the workers coming off shift, left with our two big macs, we had to wait an extra 7 minutes after already waiting 10nminutes for our order. They just cancel the order so the timer stops after an alarm goes off.

Atmosphere: 3

Food: 4

Service: 2

Daniel Laprise

It's McDonald's.

Atmosphere: 3

Food: 4

Service: 4

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