It was the highest services for everything's in McDonald on st-laurent st & Bourassa st branch / Ottawa Ontario, thanks a lot.
Atmosphere: 5
Food: 5
Service: 5
Brad Pen
We stopped to grab food before the museum with our kids, staff were incredibly rude and incoherent. Food was fine but not at all up to what we get from other locations. This isn't a Karen situation, I'm very understanding and happy to accept that people have bad days but for numerous staff to have an attitude when is insane. 3 happy meals and 2 regular meals with no special accommodations or crazy requests, jusy outright unbearable staff. We will not be going here anymore.
Atmosphere: 1
Food: 4
Service: 1
Mitchell Goldenberg
French fries and nuggets don't taste the same.
Atmosphere: 3
Food: 1
Service: 4
Jacquie W
Asked for no pickles since I have an allergy only to find pickles on my burger when I got home. Will not be returning here. Simple instructions for health reasons shouldn’t be so complicated. Money wasted
Atmosphere: 1
Food: 1
Service: 1
Trent Gallo
This is one of the most disturbing things that has ever happened to me at fast food that revealed a very lazy behavior. That is really gross now in the pictures underneath I am going to show you what is a sticker that they had put over top when I paid for the burrito as when they actually had made the burrito trying to trick me so one sticker is for 11:10 AM 1/3/26. I’m the original sticker it’s faded but perfectly stuck to the other side of the second sticker is 12:56 PM 1/2/26. Luckily, I was curious enough to see why they double sticker it before I ate the burrito.
Atmosphere: 3
Food: 2
Service: 2
Anatoli Rouban
Glad this wasn't a drive through. They managed to get everything wrong with the order made over the self-serve touchscreen: options selected are not respected, missing a pie and an ice cream. Had to go to back the counter 3 times. Obviously these people ain't having a blast working there either, replace them with AI, hiw hard us to to automate burger stack up? 🤣 At least get better quality control.
Atmosphere: 3
Food: 3
Service: 1
Matt B
Need to fix the designated spot for delivery drivers. Apparently the bell doesn’t work so then I’m stuck waiting 20 min in the drive thru while the order is sitting there for awhile.
George Avila
It wasn't busy at all when I arrived, yet there were several dirty tables and worse yet was the fountain drink area. It was in desperate need of cleaning.
Atmosphere: 1
Food: 3
Service: 3
Bray
Do you wonder why your rating is so low you cant even answer the phone its a business treat it like one
Atmosphere: 1
Food: 1
Service: 1
EssEhBee
THIS IS THE WORST MCDONALDS EVER. HOW DO YOU SCREW UP THE EASIEST JOB IN EXISTENCE?
I arrived in the drive thru at 4:40 and they ignored me on the speaker. I then drove up to the window and knocked and the guy wouldn’t even come to the window just made a sign he’s closed. Why is the store shown to be a 24 hour location if both inside and drive thru is closed. And if it was something out of the ordinary the drive thru should be barred off and it shouldn’t say 24 hour service if it’s not 24 hours.
Deepak
Nobody answers at drive thru even if it says its 24 hours nobody answers at all they all are sleeping at night over there
Service: 1
Fat Cheesus
OK restaurant, never opened the playground after COVID, just teases the kids through the windows only to be filled with napkins and extra storage.
The drink filling area is probably where Listeria originated, always sticky, extremely dim, dirty, and filled with flies (dead and alive).
Atmosphere: 1
Food: 4
Service: 3
Roscoe Cam
Getting better now..
Ordered food inside and they messed up our lunch big time. The female manager in full goth (needs replacement immediately) made me pay for their mistake when I specifically asked for a large fries and I ended up getting a medium. I know I should have checked the bill but I told the girl my order 2 times so I was sure she understood my order perfectly. Any real manager would have given me a large fries 🍟 and be done with it. So she gave me a refund and then I paid for a large while my food is getting cold. I then went to eat and my McChicken turns out to be a spicy McCrispy! Back I went and I just got another refund for my messy sandwich I also didn’t order. I also got sticky sandals as the store is so disgustingly dirty. Garbage overflowing the bins and spilt pop all over the floor 5 hours old.
Atmosphere: 3
Food: 3
Service: 3
S L
The staff are the best , especially the kind lady with glasses that works during the day during the week , I seen her help elderly daily almost and always has a smile. Great attitude !
It was the highest services for everything's in McDonald on st-laurent st & Bourassa st branch / Ottawa Ontario, thanks a lot.
Atmosphere: 5
Food: 5
Service: 5
We stopped to grab food before the museum with our kids, staff were incredibly rude and incoherent. Food was fine but not at all up to what we get from other locations. This isn't a Karen situation, I'm very understanding and happy to accept that people have bad days but for numerous staff to have an attitude when is insane. 3 happy meals and 2 regular meals with no special accommodations or crazy requests, jusy outright unbearable staff. We will not be going here anymore.
Atmosphere: 1
Food: 4
Service: 1
French fries and nuggets don't taste the same.
Atmosphere: 3
Food: 1
Service: 4
Asked for no pickles since I have an allergy only to find pickles on my burger when I got home. Will not be returning here. Simple instructions for health reasons shouldn’t be so complicated. Money wasted
Atmosphere: 1
Food: 1
Service: 1
This is one of the most disturbing things that has ever happened to me at fast food that revealed a very lazy behavior. That is really gross now in the pictures underneath I am going to show you what is a sticker that they had put over top when I paid for the burrito as when they actually had made the burrito trying to trick me so one sticker is for 11:10 AM 1/3/26. I’m the original sticker it’s faded but perfectly stuck to the other side of the second sticker is 12:56 PM 1/2/26.
Luckily, I was curious enough to see why they double sticker it before I ate the burrito.
Atmosphere: 3
Food: 2
Service: 2
Glad this wasn't a drive through. They managed to get everything wrong with the order made over the self-serve touchscreen: options selected are not respected, missing a pie and an ice cream. Had to go to back the counter 3 times. Obviously these people ain't having a blast working there either, replace them with AI, hiw hard us to to automate burger stack up? 🤣 At least get better quality control.
Atmosphere: 3
Food: 3
Service: 1
Need to fix the designated spot for delivery drivers. Apparently the bell doesn’t work so then I’m stuck waiting 20 min in the drive thru while the order is sitting there for awhile.
It wasn't busy at all when I arrived, yet there were several dirty tables and worse yet was the fountain drink area. It was in desperate need of cleaning.
Atmosphere: 1
Food: 3
Service: 3
Do you wonder why your rating is so low you cant even answer the phone its a business treat it like one
Atmosphere: 1
Food: 1
Service: 1
THIS IS THE WORST MCDONALDS EVER. HOW DO YOU SCREW UP THE EASIEST JOB IN EXISTENCE?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I arrived in the drive thru at 4:40 and they ignored me on the speaker. I then drove up to the window and knocked and the guy wouldn’t even come to the window just made a sign he’s closed. Why is the store shown to be a 24 hour location if both inside and drive thru is closed. And if it was something out of the ordinary the drive thru should be barred off and it shouldn’t say 24 hour service if it’s not 24 hours.
Nobody answers at drive thru even if it says its 24 hours nobody answers at all they all are sleeping at night over there
Service: 1
OK restaurant, never opened the playground after COVID, just teases the kids through the windows only to be filled with napkins and extra storage.
The drink filling area is probably where Listeria originated, always sticky, extremely dim, dirty, and filled with flies (dead and alive).
Atmosphere: 1
Food: 4
Service: 3
Getting better now..
Ordered food inside and they messed up our lunch big time.
The female manager in full goth (needs replacement immediately) made me pay for their mistake when I specifically asked for a large fries and I ended up getting a medium.
I know I should have checked the bill but I told the girl my order 2 times so I was sure she understood my order perfectly.
Any real manager would have given me a large fries 🍟 and be done with it.
So she gave me a refund and then I paid for a large while my food is getting cold. I then went to eat and my McChicken turns out to be a spicy McCrispy!
Back I went and I just got another refund for my messy sandwich I also didn’t order.
I also got sticky sandals as the store is so disgustingly dirty. Garbage overflowing the bins and spilt pop all over the floor 5 hours old.
Atmosphere: 3
Food: 3
Service: 3
The staff are the best , especially the kind lady with glasses that works during the day during the week , I seen her help elderly daily almost and always has a smile. Great attitude !
Atmosphere: 4
Food: 5
Service: 5
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