Slow service. Stood waiting for about 15 minutes. Finally the guy tells me he doesnt have any apple pies (should be disabled in the kiosk, more should be made otherwise). Arrive home to find the other item I got, my poutine, is half empty.
Atmosphere: 2
Food: 1
Service: 1
Jessa Andrea
Lovely
Atmosphere: 5
Food: 5
Service: 4
H P
Update: On a different visit in store, I witnessed an employee verbally assaulting and harassing another employee while training them on refilling the caramel machine. Staff used profane language towards their fellow employee, creating an uncomfortable environment for patrons. Dropping review to one star now.
Teriyaki Chicken came with no sauce on the majority of the burger. There was only a tiny bit of sauce put on
Atmosphere: 1
Food: 1
Service: 1
Dwayne St Toute
On the day of August 09 2025 approximately at 2 pm. I entered the restaurant on Montreal road near 174. This is my first time filing a complaint about this or any McDonald’s. The problem I had was with the staff member that displayed a poor character of customer service. During my interaction with this person, i was made to feel second class, I was lied to, given misinformation, spoken down upon and the person was hesitant to refund me for there mistakes.
As I already stated, I entered the restaurant. I walked to the cash register. The person was at the cash register I guess counting receipts but at any rate, they were at the cash register occupied. I stood waiting for maybe 20 seconds until I was acknowledged. I then requested a vanilla Sunday. Not a chocolate or strawberry Sunday. Please no toppings just the plain vanilla ice cream as a sundae. After, a moment of typing codes and discount on the cash register, a price appeared on the register that was different from the previous occasion I was at that McDonald’s location. I did not say or point out the discrepancy with the person behind the register, I only wanted to be on my way with my purchase. The person typed on my receipt 1 vanilla cone. ($2.30) The person presented to me a vanilla cone. I told them I made no such order, I requested a sundae in a cup with a spoon. The person told me that he was not going to charge me more money for giving me a cup. And he placed the cone upside down into an empty cup. I continued to explain that my order was for a sundae with no toppings. As well I was charged more than the sundae cost during this season( $2.10 with tax) . The person took back the upside down cone in a cup. Returned to the cash machine frustrated that that did not satisfy my order. He explained that sundae are no longer available at that price. And he would need to charge me more. I told him to stop as I walked over to the do it yourself order stand. And pointed out that the screen is showing the $2 sundae available. The person turned around and finally made my order the way I had intended. Putting vanilla ice cream into a cup with a spoon. I pointed out as well that I was over charged and was in need of a $0.20 refund. The person looked at my receipt order and gave me back $ 0.10. I told them that $ 2.30 - $ 2.10 = $0.20. They again had to open the cash to refund me. I feel the reluctance and lack of customer service, talking under his breath and the tone of that I am taking advantage of the system by having him make me a sundae without toppings, the lies and misinformation were enough to say that this person was not made to be in the service industry. I hope in future that when I go to that location someone will assist me that will not have me wait at the cash register til they are ready to serve me, smile and say hi welcome to McDonald’s. Not type a bunch of codes and discount to modify my order price to make it so it fits there level of work they want to display at the moment. They will not make me fell 2 nd class and speak to me under their breath. They won’t have me feel like my order is putting them out of business or making a request that is unreasonable. They won’t display frustration with making a refund for an error that they themselves made.
Hal Le
Better then the typical McDonald's. Their morning staff appears to be local and i think they hire HS students so would support them
Atmosphere: 3
Food: 3
Service: 4
Kevin Sawyer
I really appreciate that everyday the staff say goodmorning and thank you. I only get a coffee but they treat me well. It goes a long way to be polite. Great job!
Atmosphere: 5
Food: 5
Service: 5
--
It’s mandatory for all employees to be mouth-breathers. A horrible location, guaranteed to butcher your order. Reconsider spending a tiny bit more to eat somewhere else, with quality food cooked by someone with a brain.
Atmosphere: 1
Food: 1
Service: 1
Andree Demers
Daniel was amazing at the ordering window. Super efficient, clear and pleasant. Good job!
Food: 5
Service: 5
Aguilera Christina
Everything seemed to be going smoothly, and I was patiently waiting for my Burger . However, towards the end, something really unsettling caught my eye.
While the food was being packaged, a female staff member dressed in black was coughing uncontrollably—right over the Burger .
It was truly off-putting to witness. Her coughing fit was so intense that it gave the impression she was seriously unwell. Frankly, it turned my stomach and made me feel deeply uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Sarojane Bernard
Went in today for lunch and wanted to get two of those 9.99$ meals. On the app and on the poster in the restaurant it had the 4-5 sandwiches you can order great. Got to the cash asked for two big Mac meals and was told that the big Mac was not part of the promotion for 9.99$. I showed her that on the app it says big Mac and on the poster on the wall it says big Mac. I was told no you can only get a chicken or fish sandwich. My question is if you are not offering certain sandwiches then take down the poster and remove it from the app.
Both breakfast items served burnt, on a stale English muffin, not a great way to start your day.
Food: 1
Josée-Anne Desjardins-McLelland
Waited 11 minutes at cash to get a mayo. I was first in line with 4 people in line behind me. My husband was done eating by the time I brought him his mayo. At least 8 people in back and no one acknowledged me once including 2 managers. 2:30 pm
Slow service. Stood waiting for about 15 minutes. Finally the guy tells me he doesnt have any apple pies (should be disabled in the kiosk, more should be made otherwise). Arrive home to find the other item I got, my poutine, is half empty.
Atmosphere: 2
Food: 1
Service: 1
Lovely
Atmosphere: 5
Food: 5
Service: 4
Update: On a different visit in store, I witnessed an employee verbally assaulting and harassing another employee while training them on refilling the caramel machine. Staff used profane language towards their fellow employee, creating an uncomfortable environment for patrons. Dropping review to one star now.
Teriyaki Chicken came with no sauce on the majority of the burger. There was only a tiny bit of sauce put on
Atmosphere: 1
Food: 1
Service: 1
On the day of August 09 2025 approximately at 2 pm. I entered the restaurant on Montreal road near 174. This is my first time filing a complaint about this or any McDonald’s. The problem I had was with the staff member that displayed a poor character of customer service. During my interaction with this person, i was made to feel second class, I was lied to, given misinformation, spoken down upon and the person was hesitant to refund me for there mistakes.
As I already stated, I entered the restaurant. I walked to the cash register. The person was at the cash register I guess counting receipts but at any rate, they were at the cash register occupied. I stood waiting for maybe 20 seconds until I was acknowledged.
I then requested a vanilla Sunday. Not a chocolate or strawberry Sunday. Please no toppings just the plain vanilla ice cream as a sundae. After, a moment of typing codes and discount on the cash register, a price appeared on the register that was different from the previous occasion I was at that McDonald’s location. I did not say or point out the discrepancy with the person behind the register, I only wanted to be on my way with my purchase.
The person typed on my receipt 1 vanilla cone. ($2.30)
The person presented to me a vanilla cone. I told them I made no such order, I requested a sundae in a cup with a spoon. The person told me that he was not going to charge me more money for giving me a cup. And he placed the cone upside down into an empty cup. I continued to explain that my order was for a sundae with no toppings. As well I was charged more than the sundae cost during this season( $2.10 with tax) .
The person took back the upside down cone in a cup. Returned to the cash machine frustrated that that did not satisfy my order. He explained that sundae are no longer available at that price. And he would need to charge me more. I told him to stop as I walked over to the do it yourself order stand. And pointed out that the screen is showing the $2 sundae available. The person turned around and finally made my order the way I had intended. Putting vanilla ice cream into a cup with a spoon. I pointed out as well that I was over charged and was in need of a $0.20 refund. The person looked at my receipt order and gave me back $ 0.10. I told them that $ 2.30 - $ 2.10 = $0.20. They again had to open the cash to refund me. I feel the reluctance and lack of customer service, talking under his breath and the tone of that I am taking advantage of the system by having him make me a sundae without toppings, the lies and misinformation were enough to say that this person was not made to be in the service industry. I hope in future that when I go to that location someone will assist me that will not have me wait at the cash register til they are ready to serve me, smile and say hi welcome to McDonald’s. Not type a bunch of codes and discount to modify my order price to make it so it fits there level of work they want to display at the moment. They will not make me fell 2 nd class and speak to me under their breath. They won’t have me feel like my order is putting them out of business or making a request that is unreasonable. They won’t display frustration with making a refund for an error that they themselves made.
Better then the typical McDonald's. Their morning staff appears to be local and i think they hire HS students so would support them
Atmosphere: 3
Food: 3
Service: 4
I really appreciate that everyday the staff say goodmorning and thank you. I only get a coffee but they treat me well. It goes a long way to be polite. Great job!
Atmosphere: 5
Food: 5
Service: 5
It’s mandatory for all employees to be mouth-breathers. A horrible location, guaranteed to butcher your order. Reconsider spending a tiny bit more to eat somewhere else, with quality food cooked by someone with a brain.
Atmosphere: 1
Food: 1
Service: 1
Daniel was amazing at the ordering window. Super efficient, clear and pleasant. Good job!
Food: 5
Service: 5
Everything seemed to be going smoothly, and I was patiently waiting for my Burger . However, towards the end, something really unsettling caught my eye.
While the food was being packaged, a female staff member dressed in black was coughing uncontrollably—right over the Burger .
It was truly off-putting to witness. Her coughing fit was so intense that it gave the impression she was seriously unwell. Frankly, it turned my stomach and made me feel deeply uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Went in today for lunch and wanted to get two of those 9.99$ meals. On the app and on the poster in the restaurant it had the 4-5 sandwiches you can order great. Got to the cash asked for two big Mac meals and was told that the big Mac was not part of the promotion for 9.99$. I showed her that on the app it says big Mac and on the poster on the wall it says big Mac. I was told no you can only get a chicken or fish sandwich. My question is if you are not offering certain sandwiches then take down the poster and remove it from the app.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
OK Mcds
Atmosphere: 4
Food: 4
Service: 4
Good service representative
Atmosphere: 5
Food: 5
Service: 5
Both breakfast items served burnt, on a stale English muffin, not a great way to start your day.
Food: 1
Waited 11 minutes at cash to get a mayo. I was first in line with 4 people in line behind me. My husband was done eating by the time I brought him his mayo. At least 8 people in back and no one acknowledged me once including 2 managers. 2:30 pm
Atmosphere: 1
Food: 4
Service: 1
24 hours is 24 hours, coffe decanters were mouldy
Atmosphere: 1
Food: 1
Service: 1
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