Mexicali Rosa's

Great for summer when you want to enjoy the patio with friends or family. We were here to celebrate someone's birthday, and it was quite fun!
The server went above and beyond to provide us with excellent service.
The food was delicious too!
Lovely scene and atmosphere.

I highly recommended their spicy mango drink, it was lovely!

Vegetarian options: Vegeterian dishes are available

Parking: Park one street up. Plenty of parking available.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Nachos

Paid 25 dollars and got horrible looking nachos

Atmosphere: 5

Food: 1

Service: 4

The food is so bland and tasteless - not fresh and low quality. It’s definitely not worth the price they are charging. The service was pretty slow too. The only good thing about this place is their location and view.

Atmosphere: 4

Food: 1

Service: 3

It's ok, nice to be on the patio

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Mexican Flag Burrito, Beef Tacos

FYI these nachos cost us $20…

Atmosphere: 2

Food: 1

Service: 1

we had ordered a pitcher of margarites for 28.95 and there was no tequila in it . Both my wife and i were surprised not going back
over priced colored water .the food was borderline .

Atmosphere: 4

Food: 4

Service: 3

Worst restaurant food I've ever had. They served dairy sugar soup to my kids and called it ice cream. It's clear that the kitchen staff has no idea what they're doing and obviously management doesn't care. It's a shame that such a great location that attracts so many tourists in Ottawa, is being wasted on such a brutal restaurant. Any tourists who ate at this place while they were visiting Ottawa: THIS DOES NOT REPRESENT OUR CITY. To any tourists who are thinking of eating here: take a walk down Preston Street instead.

Atmosphere: 3

Food: 1

Service: 1

Simply excellent and big portions too!

Atmosphere: 5

Food: 5

Service: 5

Bigger chicken chunks on the nachos, please.

Atmosphere: 4

Food: 3

Service: 5

Sadly, the smallest things are expensive. 1 order of nachos, 2 red sangrias, 50-60$, yikes

Atmosphere: 4

Food: 4

Service: 3

Great service and food by Remy and Jojo, respectively. Thanks!

Atmosphere: 4

Food: 5

Service: 5

Food portions have significantly decreased since we last visited. The food flavour was unremarkable. However, the location is nice.

Atmosphere: 4

Food: 1

Service: 4

Disappointing Experience at Mexi's Restaurant in Ottawa*

I recently visited Mexi's Restaurant in Ottawa, expecting a delightful dining experience. While the view from the restaurant was indeed stunning, the food and service were a letdown.

Unfortunately, the dishes we ordered were a waste of money - overpriced and underwhelming. But that was just the beginning. Our experience was marred by:

- A swarm of bees buzzing around our table, making it difficult to enjoy our meal
- Dirty plates, cutlery, and glasses, which raised serious concerns about hygiene
- Subpar service that didn't seem to care about our complaints

Overall, I would not recommend Mexi's Restaurant to anyone. The beautiful view is not enough to compensate for the poor food quality, uncleanliness, and lackluster service. Hopefully, the management will take steps to address these issues and improve the overall dining experience.

* stars*

Note: I'm adding this response to the original review since there's no way to reply directly to your comment. I hope this helps.

Dear Mexi's Manager,

Thank you for your response. I appreciate your acknowledgment of the issues I faced during my visit. However, I would like to focus on finding solutions rather than excuses.

Moving us to another table wouldn't have solved the problem, as the new table had food all over underneath it, showing a lack of attention to detail in cleaning. But what's even more alarming is that one of the wasps fell into our drink, causing a distressing situation. We were struggling to deal with it, and it was only then that the server decided to move us to another table.

I'm shocked that you would call this level of service "customer service". It's unacceptable to expect customers to tolerate such conditions and then be moved to another table without any apology or effort to rectify the situation.

I urge you to take concrete steps to address these issues, such as:

- Improving cleaning protocols, especially under tables
- Ensuring cutlery and glasses are sparkling clean
- Reviewing food quality and presentation
- Providing proper training to servers on handling customer complaints

I'm not the only one who has experienced these problems, as evident from other reviews. In fact, I've added some screenshots of reviews left by other customers, which highlight similar issues. I hope these screenshots provide better clarity on the extent of the problems and help you identify where to start making improvements.

I believe it's essential to take these feedback seriously and make necessary changes to enhance the overall dining experience. I hope you will take immediate action to address these concerns.

Cheers!

Atmosphere: 2

Food: 1

Service: 1

Aug. long weekend lunch, hot out, not many people there. Felt like the restaurant is trying to squeeze the customer via shrinkflation. Kids meal ($15) is two small small pieces of pizza and 6 french fries. The 'free' appetizer for a table of 5 was a small bowl of about 8 chips and a tablespoon of salsa. The food tastes good, and the wait staff are friendly and efficient, but overall for a $140 lunch definitely expect more. This restaurant actually gives the Orleans location a bad name...much better experience at the Mexi's in Orleans where the kids meals are a reasonable size and they don't skimp on the chips and salsa.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Chimichanga, Beef Tacos, Mexican Flag Enchilada

This place used to be special, a treat. Much has changed. My friends order of chicken tasted like my order of fried fish. Cobwebs in the light fixture right above our heads, sticky menus, the smell of cleaning products upon entry, yet, not in the bathroom where they were definitively needed. Overpriced for the quality. Service was great. What a waste of a view!

Atmosphere: 1

Food: 1

Service: 5