Nando's is hands down my go-to place for mouthwatering peri-peri chicken! The ambiance is vibrant and inviting, perfect for a casual hangout or a cozy dinner. The staff are always friendly and attentive, ensuring a delightful dining experience. But it's the food that steals the show every time! From their succulent flame-grilled chicken to their tantalizing peri-peri sauces, each bite is a burst of flavor that keeps me coming back for more. Whether you're a spice enthusiast or prefer something milder, Nando's has something for everyone. Highly recommend!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peri-Peri Chicken and Fries
Andrew Szy
Food was good, service was weak and the resto is dirty!!! Floor, tables and menus are dirty and sticky, staff don't wash their hands and they pick up floor waste with their hands. I was told by friends the other Ottawa location is completely different! The resto sign outside is about to fall down / over, it looks dangerous, someone will get hurt when it does fall. Management needs to clean this place up or this location will get closed down!! Their hot sauce is unique and tasty! We visited the Elgin location in Ottawa. BTW at this location you need to order at the front of the resto, not at your table... We didn't know that, so we sat at our table until someone told us (15 minutes after we arrived!!!)Parking: Street parking seems to be VERY limited
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Peri-Peri Sauce Bottle, Peri-Peri Chicken and Fries
Rob Shewaga
If you really must have the alright food here, don't eat in - do an online order and pick it up.Terrible front of house. Zero urgency, everyone walking and moving slow like they're on sleeping pills. Zero initiative. Every employee looking around like they need guidance and direction, clearly zero leadership. Dirty tables took forever to clean and customers waited in line to order for so long I saw multiple leave. The person taking orders behind the counter was very unsociable and her entire face and attitude was "leave me alone, I don't want to be here". Food ready from the kitchen was waiting on the counter to be delivered by front of house for a long time. The downer vibe was infectious and every customer looked uneasy.
Atmosphere: 2
Food: 3
Service: 1
Imane Elouali
The dishes were delicious, just missing the Portuguese atmosphere
Atmosphere: 3
Food: 5
Service: 3
Wael
Having managed in the food industry before it’s very obvious that the place is severely understaffed. The workers were more concerned with our wait time than we were. Heard so much about nando’s and i understand management wants to buy their second G wagon this year but some extra pair of arms are much needed.
Samir Ansar
I have to rewrite my 5 star review from 6 years ago. I went in recently with some colleagues. We went in at a decent lunch time. There were plenty of empty seats and enough lead time to get our food on time. We waited about 1hr until someone came by to say it should be 2 mins. More time went by and we had to flag someone down. We said we had been waiting more than an hour. They said we weren't there that long in a very condescending tone. My colleague then went to the manager to get any sort of explanation why others got their food before us. They gave a half hearted apology. Our colleagues had to leave early. We had decided to get a refund for everyone and leave. If you were thinking of going to this location, just avoid. There were people who ordered through the phone waiting for a long time too. Total mismanagement and borderline discriminatory practice from the staff. I was confident bringing my colleagues here. Now I will tell people to steer clear and go to pilli pilli on Dalhousie. A very disappointing downfall to this once great restaurant.
Atmosphere: 1
Food: 1
Service: 1
Roger_that
Had a really bad experience at the store yesterday, Me and my boyfriend went out to have dinner after a long day at work just to wait for an hour for our food. We were told it would take 20 mins for the thighs, my boyfriend got his food and I had to ask the staff to see if my order was running late, turns out they completely forgot about it. Waited a total of an hour to get my food, for that hour, no staff came by to check. Manager came by after to apologize and offered coupons/ free food. My boyfriend was done with his food, so I had to get my food to go. The food was perfect, melted all my frustration but service needs to get better.
Atmosphere: 3
Food: 5
Service: 1
Amr Aref
Tried their peri peri rainbow bowl yesterday...chose thighs and the chicken was tender and juicy...the place could use some more attention to cleaning and getting the right orders in time but overall I was pleasantly surprised... I'll be coming again for sure!
Mehreen Zafar
I was picking up an order for which I had to wait 40 mins. Upon finally receiving the order there were items missing that had to be remade upon me informing the management which took another 25 mins. Hoping this was the end of it, I came home only to find my chicken to be charred to the extent that it was burned and black with ashes on it! I still took a bite but it was actually bitter from the burning. Terrible quality and poor service. I have visited the franchise in 3 other countries as well but never had such a bad experience. Really disappointed as I am a regular customer but I don’t think I will be returning soon
Atmosphere: 1
Food: 1
Service: 1
Arica
Was standing for a bit and then was guided to a table with my family. I was not told I had to go up and order then they would bring my food. I waited 10 minutes and realized Noone was coming to the table. I finally ordered up front then took atleast 45 minutes to get our food. I only ordered a whole chicken and 3 sides. Service was poor. I also had to remind the women working there that I ordered water for the table, which she completely forgot about. The food was good though!
Have been coming to Nando's for a long time. Have had a lot of quality control issues, waiting 60mins+ to be told they are sold out of chicken legs, incorrect items etc.Dietary restrictions: Be cautious about making sure you receive the correct items
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Grilled Chicken, Peri Peri Chicken, Peri-Peri Whole Wings, Chicken and Peri-Fries
Karan Tutlani
Tried Chicken peri bowl was really nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peri-Peri Chicken Bowl
Justine Ouellette
The place looks good. The food (i took a sandwich) was really delicious. It was a reasonable price too. I'll definitely go again.
Atmosphere: 5
Food: 5
Service: 5
Brandon Stevenson
Excellent
Atmosphere: 2
Food: 2
Service: 2
Patrick Verner
Food is excellent but portions are very small and a bit on the pricey side.
Nando's is hands down my go-to place for mouthwatering peri-peri chicken! The ambiance is vibrant and inviting, perfect for a casual hangout or a cozy dinner. The staff are always friendly and attentive, ensuring a delightful dining experience. But it's the food that steals the show every time! From their succulent flame-grilled chicken to their tantalizing peri-peri sauces, each bite is a burst of flavor that keeps me coming back for more. Whether you're a spice enthusiast or prefer something milder, Nando's has something for everyone. Highly recommend!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peri-Peri Chicken and Fries
Food was good, service was weak and the resto is dirty!!! Floor, tables and menus are dirty and sticky, staff don't wash their hands and they pick up floor waste with their hands. I was told by friends the other Ottawa location is completely different! The resto sign outside is about to fall down / over, it looks dangerous, someone will get hurt when it does fall. Management needs to clean this place up or this location will get closed down!! Their hot sauce is unique and tasty! We visited the Elgin location in Ottawa. BTW at this location you need to order at the front of the resto, not at your table... We didn't know that, so we sat at our table until someone told us (15 minutes after we arrived!!!)Parking: Street parking seems to be VERY limited
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Peri-Peri Sauce Bottle, Peri-Peri Chicken and Fries
If you really must have the alright food here, don't eat in - do an online order and pick it up.Terrible front of house. Zero urgency, everyone walking and moving slow like they're on sleeping pills. Zero initiative. Every employee looking around like they need guidance and direction, clearly zero leadership. Dirty tables took forever to clean and customers waited in line to order for so long I saw multiple leave. The person taking orders behind the counter was very unsociable and her entire face and attitude was "leave me alone, I don't want to be here". Food ready from the kitchen was waiting on the counter to be delivered by front of house for a long time. The downer vibe was infectious and every customer looked uneasy.
Atmosphere: 2
Food: 3
Service: 1
The dishes were delicious, just missing the Portuguese atmosphere
Atmosphere: 3
Food: 5
Service: 3
Having managed in the food industry before it’s very obvious that the place is severely understaffed. The workers were more concerned with our wait time than we were. Heard so much about nando’s and i understand management wants to buy their second G wagon this year but some extra pair of arms are much needed.
I have to rewrite my 5 star review from 6 years ago. I went in recently with some colleagues. We went in at a decent lunch time. There were plenty of empty seats and enough lead time to get our food on time. We waited about 1hr until someone came by to say it should be 2 mins. More time went by and we had to flag someone down. We said we had been waiting more than an hour. They said we weren't there that long in a very condescending tone. My colleague then went to the manager to get any sort of explanation why others got their food before us. They gave a half hearted apology. Our colleagues had to leave early. We had decided to get a refund for everyone and leave. If you were thinking of going to this location, just avoid. There were people who ordered through the phone waiting for a long time too. Total mismanagement and borderline discriminatory practice from the staff. I was confident bringing my colleagues here. Now I will tell people to steer clear and go to pilli pilli on Dalhousie. A very disappointing downfall to this once great restaurant.
Atmosphere: 1
Food: 1
Service: 1
Had a really bad experience at the store yesterday, Me and my boyfriend went out to have dinner after a long day at work just to wait for an hour for our food. We were told it would take 20 mins for the thighs, my boyfriend got his food and I had to ask the staff to see if my order was running late, turns out they completely forgot about it. Waited a total of an hour to get my food, for that hour, no staff came by to check. Manager came by after to apologize and offered coupons/ free food. My boyfriend was done with his food, so I had to get my food to go. The food was perfect, melted all my frustration but service needs to get better.
Atmosphere: 3
Food: 5
Service: 1
Tried their peri peri rainbow bowl yesterday...chose thighs and the chicken was tender and juicy...the place could use some more attention to cleaning and getting the right orders in time but overall I was pleasantly surprised... I'll be coming again for sure!
I was picking up an order for which I had to wait 40 mins. Upon finally receiving the order there were items missing that had to be remade upon me informing the management which took another 25 mins. Hoping this was the end of it, I came home only to find my chicken to be charred to the extent that it was burned and black with ashes on it! I still took a bite but it was actually bitter from the burning. Terrible quality and poor service. I have visited the franchise in 3 other countries as well but never had such a bad experience. Really disappointed as I am a regular customer but I don’t think I will be returning soon
Atmosphere: 1
Food: 1
Service: 1
Was standing for a bit and then was guided to a table with my family. I was not told I had to go up and order then they would bring my food. I waited 10 minutes and realized Noone was coming to the table. I finally ordered up front then took atleast 45 minutes to get our food. I only ordered a whole chicken and 3 sides. Service was poor. I also had to remind the women working there that I ordered water for the table, which she completely forgot about. The food was good though!
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
Have been coming to Nando's for a long time. Have had a lot of quality control issues, waiting 60mins+ to be told they are sold out of chicken legs, incorrect items etc.Dietary restrictions: Be cautious about making sure you receive the correct items
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Grilled Chicken, Peri Peri Chicken, Peri-Peri Whole Wings, Chicken and Peri-Fries
Tried Chicken peri bowl was really nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peri-Peri Chicken Bowl
The place looks good. The food (i took a sandwich) was really delicious. It was a reasonable price too. I'll definitely go again.
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 2
Food: 2
Service: 2
Food is excellent but portions are very small and a bit on the pricey side.
Atmosphere: 4
Food: 4
Service: 3