Pizza Hut
855 Bank St, Ottawa
(613) 714-9858
Recent Reviews
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no proper delivery
Food: 1
Service: 1
Ordered meat pizza not sure what i received, what a waste of time and money, pizza hut is really taking a nose dive.
Atmosphere: 1
Food: 1
Service: 1
10/10 pizza and service!
Thursday 12$ medium supreme lovers pizza is a steal! And the cook is amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Lover's
I ordered delivery as a patient from the hospital to the nurses station as a means to try and cheer myself up on my birthday. The delivery driver was extremely rude, yelling at me, stating he could not enter the hospital. The driver refused to deliver my food and told me to call the store for a refund. Very poor customer service. The main entrance to the hospital is clearly visible abs the driver was just being pure lazy imans refusing to do the one job they had. I placed a call to the restaurant to ask if they could ensure the driver delivered my food, they said they would call the driver and call me back. After 30 mins of not receiving a call back, I placed a call to have my refund processed. Once I finally got someone on the line, they said that my refund would automatically be processed and that there was no reason to call; meaning I had wasted my time.
On August 1, I had still not received my refund for my order. I was kept on hold for over 30 mins, the store kept disconnecting my call. I had to call the store using another phone number so they would answer me. The store associate had no explanation as to why my refund had not been processed. They said the reason I was on hold for over 30 mins was because it was “game day”. Game day is not a valid reason for keeping a customer on hold for over 30 mins. If they anticipate game days being busier than normal, the restaurant should staff themselves accordingly. The associate tried to pass the blame on the corporate office, even the corporate office transferred my call to the restaurant to process my refund. To say that I am extremely disappointed by this locations lack of customer service and lack of accountability would be a gross understatement. I will never interact with this location ever again.
Service: 1
Terrible customer service. Downright rude
Atmosphere: 1
Food: 3
Service: 1
Very sweet staff and always deliciously made food with good portion sizes.
Atmosphere: 5
Food: 5
Service: 5
Haven't had Pizza Hut in a while. We ordered two Medium pizzas, Breadsticks, Boneless chicken bites, Brownies and dipping sauces.
Everything was good, no complaints.
Supreme Lover's and a Pepperoni & Bacon pizzas were cooked almost perfectly. Taste was nostalgic.
I noticed the breadsticks were getting hard near the end of our meal. So if you get them, I recommend you eat then first.
Chicken bites were okay, I wish we got spicy wings but gf wanted the honey bbq bites.
The brownies were alright. We put it in the oven to warm up and had a scoop of ice cream on top(shout out to Merry Dairy). Great combo.
Just over $60 with tax, tip and delivery.
Not bad considering the amount of food we received and we're happy with no complaints.
If you have a hankering for that Pizza Hut flavour, order here!
Don't forget to make it a stuffed crust.
Food: 5
Service: 5
Very good location to be honest
Atmosphere: 5
Food: 5
Service: 5
Food amazing as always with good quality, good price for 3 pizza,the washroom very clean but if dining in it smells bad but overall good service and food
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Veggie Lover's, Traditional - Medium Buffalo Sauce
Food amazing as always with good quality, good price for 3 pizza,the washroom very clean but if dining in it smells bad but overall good service and food
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Veggie Lover's
Restaurantji Recommends
Food was really good and excellent service
Atmosphere: 5
Food: 5
Service: 5
Happy with the behaviour and the tasty pizza
Atmosphere: 5
Food: 5
Service: 5
Excellent food and services fast
Atmosphere: 5
Food: 5
Service: 5
Nice food
Atmosphere: 5
Food: 5
Service: 5
They took my Payment twice. When I called customer service, they stated it was the bank (not true) and that the bank would refund my money. The bank does not decide to take 2 payments for Pizza Hut out of my account on a Friday night at 6pm. The store processed 2 payments and lied and then did absolutely nothing to fix it. I will be calling back today and then reporting to the bank.
Atmosphere: 1
Food: 2
Service: 1
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