This place is run by a confrontational A-hole.It is not a pleasant experience to order food here. I ordered a pizza, started waiting for my order and this dude just randomly starts saying stuff like "YOUR ORDER IS NOT READY, STOP LOOKING".I literally said nothing dude, chill
A block past Steve
Part 1 - The OrderI've been here a handful of times and never had a problem, until a few months ago. I made an order online for some pizza and wings, walk over and pick it up. When I get home I noticed they gave us the wrong pizza, so I called customer service and started walking back to the restaurant. Customer service answered their phone after waiting for about ten minutes which is about the time I get back to the restaurant. The staff at the restaurant told me to hang up as they would fix my order and a complaint against the restaurant makes them look bad. Not a problem, so I requested the pizza be replaced and also the wings as they would now be cold by the time I wait for the pizza to be cooked. They refused to replace the wings. I asked if they regularly on purpose allow customers to leave with cold food and they informed me that this is perfectly acceptable behavior for the Pizza Pizza franchise. So I made a call to their customer service to request a refund for my order after explaining what happened. Pizza Pizza customer service informed me that they could not issue me a refund and that cold over priced wing are what they serve to their customers in Ottawa. So I waited for my pizza and went home for a half cold half hot dinner and deleted the Pizza Pizza app. A few hours later I receive a call from a Pizza Pizza supervisor. The operator was able to begrudgingly credit my account for almost half the price of my wings. Yup.Part 2 - The Re-OrderSo a few weeks later I make another order for one pizza because I have poor time management skills and did not prepare a dinner, but alas I have my $10 pizza credit! What could go wrong? They burnt my pizza! The staff even tole me and showed it to me! I started laughing, I couldn't hold it in. No big deal right? Just make another one. Nope. He offered me a dipping sauce for my burnt pizza. Like how is dipping sauce gonna heal my pizza? So after some back and forth and staff offering me a soda that I refused, I paid the balance for my burnt pizza which I only agreed to pay for because I had a credit. On my walk home I deleted the app, contacted customer service to let them know what happened and to not be contacted about it. There are plenty of good restaurants on Elgin St and I have decided to vote with my wallet and shop elsewhere.Other local pizza places with better food/service1. Colonade Pizza2. Larenzo's3. Pizza HutTL:DR If you like cold wing and burnt pizza please go ahead and give your money to Pizza Pizza on Elgin St.
Atmosphere: 2
Food: 2
Service: 1
David El padro
Very nice place? ? everything tip top, Clean. Food was Amazing ? ?, the best Service, very friendly. You have to Visit it just guy.
Atmosphere: 5
Food: 5
Service: 5
Lilichetrois
Worst pizza pizza in canada ever been.VERY BAD SERVIR000 smileStrongly not recommend
Atmosphere: 1
Food: 1
Service: 1
Navid Mirzadeh
Everything was great, great food, great service, very friendly. Only the Uber driver is very angry and disrespectful. No respect for other customers. They just want to get their order as soon as possible and they don't value the queue and the restaurant workers. But in return good food and excellent service. If you are in town, Make sure you go here.
i would go to war for piizza pizza garlic dip
Atmosphere: 5
Food: 5
Service: 5
Yummy yummy pizzaVegetarian options: They have a few different veggie toppings
Atmosphere: 3
Food: 5
Service: 5
The bathroom was dirty and the toilet paper was soaked but the food was
Atmosphere: 3
Food: 4
Service: 3
The baddest pizza i ever eat , the baddest service ,
Atmosphere: 1
Food: 1
Service: 1
The best Pizza pizza store in the townBest food quality best services best team members everything is just amazing must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Pizza, Poutine
Always have a great selection of slices and always fresh and friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Love the food and location bit far from my place but really worth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Buffalo Chicken Sandwich
its ok, it's a regular pizza pizza. Cheap and u get what u pay for.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Wings
Loved hot n fresh pizza. Server was very helpful and
Atmosphere: 5
Food: 5
Service: 5
Incredible pizza … just ordered it and is one of the best pizza pizza we have
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place is run by a confrontational A-hole.It is not a pleasant experience to order food here. I ordered a pizza, started waiting for my order and this dude just randomly starts saying stuff like "YOUR ORDER IS NOT READY, STOP LOOKING".I literally said nothing dude, chill
Part 1 - The OrderI've been here a handful of times and never had a problem, until a few months ago. I made an order online for some pizza and wings, walk over and pick it up. When I get home I noticed they gave us the wrong pizza, so I called customer service and started walking back to the restaurant. Customer service answered their phone after waiting for about ten minutes which is about the time I get back to the restaurant. The staff at the restaurant told me to hang up as they would fix my order and a complaint against the restaurant makes them look bad. Not a problem, so I requested the pizza be replaced and also the wings as they would now be cold by the time I wait for the pizza to be cooked. They refused to replace the wings. I asked if they regularly on purpose allow customers to leave with cold food and they informed me that this is perfectly acceptable behavior for the Pizza Pizza franchise. So I made a call to their customer service to request a refund for my order after explaining what happened. Pizza Pizza customer service informed me that they could not issue me a refund and that cold over priced wing are what they serve to their customers in Ottawa. So I waited for my pizza and went home for a half cold half hot dinner and deleted the Pizza Pizza app. A few hours later I receive a call from a Pizza Pizza supervisor. The operator was able to begrudgingly credit my account for almost half the price of my wings. Yup.Part 2 - The Re-OrderSo a few weeks later I make another order for one pizza because I have poor time management skills and did not prepare a dinner, but alas I have my $10 pizza credit! What could go wrong? They burnt my pizza! The staff even tole me and showed it to me! I started laughing, I couldn't hold it in. No big deal right? Just make another one. Nope. He offered me a dipping sauce for my burnt pizza. Like how is dipping sauce gonna heal my pizza? So after some back and forth and staff offering me a soda that I refused, I paid the balance for my burnt pizza which I only agreed to pay for because I had a credit. On my walk home I deleted the app, contacted customer service to let them know what happened and to not be contacted about it. There are plenty of good restaurants on Elgin St and I have decided to vote with my wallet and shop elsewhere.Other local pizza places with better food/service1. Colonade Pizza2. Larenzo's3. Pizza HutTL:DR If you like cold wing and burnt pizza please go ahead and give your money to Pizza Pizza on Elgin St.
Atmosphere: 2
Food: 2
Service: 1
Very nice place? ? everything tip top, Clean. Food was Amazing ? ?, the best Service, very friendly. You have to Visit it just guy.
Atmosphere: 5
Food: 5
Service: 5
Worst pizza pizza in canada ever been.VERY BAD SERVIR000 smileStrongly not recommend
Atmosphere: 1
Food: 1
Service: 1
Everything was great, great food, great service, very friendly. Only the Uber driver is very angry and disrespectful. No respect for other customers. They just want to get their order as soon as possible and they don't value the queue and the restaurant workers. But in return good food and excellent service. If you are in town, Make sure you go here.
Atmosphere: 5
Food: 5
Service: 5