COUNT YOUR CHICKEN WINGS BEFORE YOU LEAVE THE RESTAURANT! I ordered 10 chicken wings along with a medium pizza. I got home to find out there was 9 wings in the box.
Other than that, the service was alright. It's just that the cook should know the difference between 9 & 10!
Atmosphere: 4
Food: 4
Service: 5
Kameron Kersteins
Really depends who is working when it comes to everything if the food is hot. Enough, if the food is burnt, can I get in with my wheelchair or is the door switch?Ed still locked. Are you met with a smile?Are you being ignored. Later in the day, do not get their slices, they're disgusting. First thing in the day they still might be cold or burnt. I haven't found a consistent time of day. We're the pizzas, not overcuit or undercooked, and I can get in through the door not my favorite place to go, but they do have slices, it's what it comes down to. I eat here out of this necessity. Wish I had a 2nd choice for slices. It's inexpensive served cheaply.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza
Wahid Mirzadeh
I’m writing this review to share a very upsetting experience I had at a Pizza Pizza location near my house around 11:30 PM. I went in to place an order, and a young lady who appeared to be from India took my order. I politely asked her, after placing my order, to please not touch any pork products in my food due to religious and personal reasons.
Instead of simply respecting my request, she responded rudely and said something along the lines of: “This isn’t a country where we don’t touch pork,” and that the owner said they don’t have to respect that.
I was shocked and deeply offended. It’s not about religion only—it’s about basic respect. I didn’t ask for anything extreme. I just asked that pork not be handled with my food. My wife is Muslim, and we have personal and religious reasons for avoiding pork. It’s our right to make such a request in a respectful way.
What upset me the most was the disrespectful tone and the laughter I received afterward. It felt like my beliefs were mocked. This is Canada—a diverse and inclusive country where people from all backgrounds, cultures, and religions should feel respected and safe.
I have never left a review like this before, but this situation crossed the line. I also called Pizza Pizza’s customer service immediately and filed a complaint. They took my report seriously and created a case.
I’m asking the owner or manager of this location to please call me directly. This issue is not about a single order—it’s about making sure employees understand that they must respect customers from all backgrounds. If someone working in your store shows this kind of attitude, they should not be in customer service.
I usually order from this location because it’s close to my House,, and I know some of the staff there. Many of them work hard and are respectful—but behavior like this ruins the experience and damages the trust customers place in your business.
This kind of disrespect—especially related to religion—is unacceptable.
Please reach out to me. I would like to speak to the owner directly.
navjot singh khalsa
I went there to order pizza with my family but the staff and their manager were so rude to us. the guy who was taking order he said something wrong about my nationality as well which I didnt expext. The service was very poor... He was totally being racist even though this waa my first time visiting ottawa from halifax nova scotia.. I wont suggest you to go to this pizza pizza store. ai know some time employees frustrated but behaving with ur customer like this is not good..I won't go there again... at last I didnt order pizza from there bcz employee was continuosly talking very rude.....
thanks,
Atmosphere: 1
Food: 1
Service: 1
Celia Banze
I tried to get my four dollars back the delivery man took forever to get here. He did not give me my chair. I called the store once I was the person on the phone was rude and said that I’d get my refund the next day, but I did not get no refund. I called after 20 days because I was waiting The manager could not understand what he was saying and he told me to go to the store to get my refund even though I ordered online how does that make sense and I have proof and screenshots everything and the date and the message with the delivery man instead, he’s asking me for a receipt how does that even make sense? This is the worst thing ever and you have lost a customer.
Majid
Good pizza and good prices
Atmosphere: 4
Food: 4
Service: 4
Ali Olleik
That's not how we are supposed to be welcomed.
Atmosphere: 1
Food: 1
Service: 1
Saini Dilvir
Ordered pizza twice, and both times it arrived cold. The delivery guy didn't use any insulated bags to keep it warm. To make matters worse, I added a note to deliver/leave order on the table, but the delivery person literally left it on the floor!
Extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Mk Agr
We've been loyal Pizza Pizza customers for a long time, especially at the Bank and Hunt Club location, and they consistently deliver! The pizza quality is always top-notch. This time, we ordered for both our immediate and extended family, and everyone absolutely loved it.
What makes Pizza Pizza even better are their ongoing special deals, which make their delicious pizza incredibly affordable. Plus, their rewards program is excellent, adding even more value. It's why we keep coming back!
Very poor service and bad food quality.
Atmosphere: 1
Food: 2
Service: 2
COUNT YOUR CHICKEN WINGS BEFORE YOU LEAVE THE RESTAURANT!
I ordered 10 chicken wings along with a medium pizza. I got home to find out there was 9 wings in the box.
Other than that, the service was alright. It's just that the cook should know the difference between 9 & 10!
Atmosphere: 4
Food: 4
Service: 5
Really depends who is working when it comes to everything if the food is hot. Enough, if the food is burnt, can I get in with my wheelchair or is the door switch?Ed still locked. Are you met with a smile?Are you being ignored. Later in the day, do not get their slices, they're disgusting. First thing in the day they still might be cold or burnt. I haven't found a consistent time of day. We're the pizzas, not overcuit or undercooked, and I can get in through the door not my favorite place to go, but they do have slices, it's what it comes down to. I eat here out of this necessity. Wish I had a 2nd choice for slices. It's inexpensive served cheaply.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pizza
I’m writing this review to share a very upsetting experience I had at a Pizza Pizza location near my house around 11:30 PM. I went in to place an order, and a young lady who appeared to be from India took my order. I politely asked her, after placing my order, to please not touch any pork products in my food due to religious and personal reasons.
Instead of simply respecting my request, she responded rudely and said something along the lines of:
“This isn’t a country where we don’t touch pork,” and that the owner said they don’t have to respect that.
I was shocked and deeply offended. It’s not about religion only—it’s about basic respect. I didn’t ask for anything extreme. I just asked that pork not be handled with my food. My wife is Muslim, and we have personal and religious reasons for avoiding pork. It’s our right to make such a request in a respectful way.
What upset me the most was the disrespectful tone and the laughter I received afterward. It felt like my beliefs were mocked. This is Canada—a diverse and inclusive country where people from all backgrounds, cultures, and religions should feel respected and safe.
I have never left a review like this before, but this situation crossed the line. I also called Pizza Pizza’s customer service immediately and filed a complaint. They took my report seriously and created a case.
I’m asking the owner or manager of this location to please call me directly. This issue is not about a single order—it’s about making sure employees understand that they must respect customers from all backgrounds. If someone working in your store shows this kind of attitude, they should not be in customer service.
I usually order from this location because it’s close to my House,, and I know some of the staff there. Many of them work hard and are respectful—but behavior like this ruins the experience and damages the trust customers place in your business.
This kind of disrespect—especially related to religion—is unacceptable.
Please reach out to me. I would like to speak to the owner directly.
I went there to order pizza with my family but the staff and their manager were so rude to us. the guy who was taking order he said something wrong about my nationality as well which I didnt expext. The service was very poor... He was totally being racist even though this waa my first time visiting ottawa from halifax nova scotia.. I wont suggest you to go to this pizza pizza store. ai know some time employees frustrated but behaving with ur customer like this is not good..I won't go there again... at last I didnt order pizza from there bcz employee was continuosly talking very rude.....
thanks,
Atmosphere: 1
Food: 1
Service: 1
I tried to get my four dollars back the delivery man took forever to get here. He did not give me my chair. I called the store once I was the person on the phone was rude and said that I’d get my refund the next day, but I did not get no refund. I called after 20 days because I was waiting The manager could not understand what he was saying and he told me to go to the store to get my refund even though I ordered online how does that make sense and I have proof and screenshots everything and the date and the message with the delivery man instead, he’s asking me for a receipt how does that even make sense? This is the worst thing ever and you have lost a customer.
Good pizza and good prices
Atmosphere: 4
Food: 4
Service: 4
That's not how we are supposed to be welcomed.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza twice, and both times it arrived cold. The delivery guy didn't use any insulated bags to keep it warm.
To make matters worse, I added a note to deliver/leave order on the table, but the delivery person literally left it on the floor!
Extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
We've been loyal Pizza Pizza customers for a long time, especially at the Bank and Hunt Club location, and they consistently deliver! The pizza quality is always top-notch. This time, we ordered for both our immediate and extended family, and everyone absolutely loved it.
What makes Pizza Pizza even better are their ongoing special deals, which make their delicious pizza incredibly affordable. Plus, their rewards program is excellent, adding even more value. It's why we keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Restaurantji Recommends
good food and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Great pizza spot! Always get the double up
Good amazing 👍
Great place for pizza. This is our closet location and we always prefer to get from here.
Atmosphere: 5
Food: 5
Service: 5
Good customer service
Atmosphere: 5
Food: 5
Service: 5
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