Second Cup Café

3500 Hawthorne Rd B, Ottawa
(613) 562-4512

Recent Reviews

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J H

Stopped in on a whim today (Sept 28) for a coffee and was served by Lyla. She was super helpful and made a recommendation. The coffee was fresh and absolutely delicious. ☕😋

Stopped in again today, (Oct 1) was served by Nicole. The coffee was again fantastic , and the service was quick and friendly. Five stars again ⭐
I'll be making this place my go-to coffee place from now on. 👍

Atmosphere: 5

Food: 5

Service: 5

Carl Martin

Great service
The lady who served me was super nice and friendly
Thank you

Atmosphere: 4

Food: 5

Service: 5

Mustafa Almetwally

Every time I visited I wait at least 15 minutes on drive through service

e w

Great service, easy going.
Mia made the morning a whole lot more tolerable and the coffee was perfect.

Mo Abu

The girl working in the front is very friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

Claudette al asad

I’m a regular at Second Cup and don’t usually leave reviews, but I had to shout out Maya, the new barista. She’s super kind and even complimented me the other day—it totally made my day. Great coffee, amazing vibe, and even better service thanks to her!

Atmosphere: 5

Food: 5

Service: 5

Racha Adi

There is a girl working there on the drive through as of 3:30 pm on Friday 21st of February 2025. She said yes once then disappeared and left us waiting forever saying hello and she never answered and there was no one at all other than us. Then when went to the window she was laughing and said I couldn't hear you and she was very clearly playing us for some reason. She spent a long time preparing a single americano and looks like she put something strange in it as it smelled very weird and disgusting and we threw it away immediately because it smelled and looked terrible and we didn't trust this girl working there. Her management needs to see on cameras what she did and deal with her.

Atmosphere: 1

Food: 1

Service: 1

Lea G

Amazing customer service and they make the drinks with passion 👏

Atmosphere: 5

Food: 5

Service: 5

Shahla Jassim

Love second cup but today was the second time same girl running the store, not too friendly, when I chose not to leave a tip. What was with the attitude. Management needs to put forth some customer service training in place.

Laura Stickl

Over priced and very pushy with tips. Will not be returning

Food: 2

Service: 1

Errka B

Friendly service always

Atmosphere: 5

Food: 5

Service: 5

J Julien

I really enjoy going to this location! My drink is properly made each time. Last server was Ariana and she was very polite and quick to get my order ready. Thank you

Atmosphere: 5

Food: 4

Service: 5

Angela and André Monfils

Great coffee shop, with good food. Great service also thank you Sophie

Atmosphere: 5

Food: 5

Service: 5

Vanessa Monfils

Sophie was amazing and provided excellent service! Recommended the Maple Cream coffee that they had brewed and it was delicious. A nice, quiet spot for a morning coffee and chat.

Atmosphere: 5

Food: 4

Service: 5

Arwa

Looooove Second Cup but the brunette girl at the drive thru is so pushy about the “option to tip” on the machine…. No other location does this and it’s quite rude to even put it to the customer— they need to remove this practice

Atmosphere: 5

Food: 5

Service: 1

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