This place is a hidden gem, you must order the large pork, coloured rice and get extra sauce and pikliz. THIS DISH WILL NOT DISAPPOINT. $25 all in. I have been coming here for half a decade . The quality is always consistent . Don’t hesitate to swing by for lunch or dinner ! 🥘 they speak French but accommodate English ! Ps. Longest I have ever waited for my food here is half an hour when slammed at dinner time , any other time I’m in and out in 15 minutes or less.
Atmosphere: 4
Food: 5
Service: 4
Steeve Zamor
Having visited Soleil des Iles multiple times, I have always been impressed by the exceptionally delicious food, which many consider to be among the best in Ottawa. However, my recent experience has once again highlighted significant shortcomings in customer service and overall ambiance that detract from what could be a truly outstanding dining experience.
Customer Service Issues One of the most glaring issues at Soleil des Iles is the poor customer service. Knowing their history of slow service, I took the precaution of ordering one hour in advance. Despite this, I still had to wait an additional 15 minutes for my food to be prepared upon arrival. This lack of efficiency is frustrating and reflects a concerning disregard for customer satisfaction. Upon entering, I was surprised to find that there was no one at the counter to greet me, which set a disappointing tone for the visit.
Ambiance and Decor The decor of the restaurant, even after recent renovations, leaves much to be desired. The overall appearance of the place is uninviting and lacks charm . A revamp of the decor is essential to create a more welcoming atmosphere. The current aesthetic does not reflect the quality of the food being served and could benefit from a more cohesive and professional design.
Potential for Improvement Despite these issues, it is important to emphasize that the food at Soleil des Iles is truly amazing. The flavors are vibrant, and the dishes are crafted with care.. However, the restaurant's potential is being undermined by its lack of attention to customer service and the overall dining environment.
Soleil des Iles has the potential to be a top-tier Haitian food destination in Ottawa, but it must address its customer service shortcomings and invest in a more professional decor. After years of receiving feedback, it is disheartening to see that these issues persist. If the management can focus on improving these aspects, they could transform the restaurant into a truly exceptional experience that matches the quality of their food. Until then, it remains a place with great food but significant room for improvement in service and ambiance.
Atmosphere: 1
Food: 5
Service: 1
B S
The pork griot with beans is the only food I can continue to eat when I am full because it is just out of this world. Oh my goodness it is sooooooo tasty.
Atmosphere: 3
Food: 5
Service: 4
Oluwasanmi Olorunninwo
Got a lovely plate of goat meat (cabri). Came with mac and rice. Tasteful!
Jaelin Williams
Good food but they don't speak English. How are you gonna serve people and not speak English? Ordered through Uber Eats for them to cancel my order TWICE. When they contacted me they couldn't even speak to me because my French isn't good. Absolutely unacceptable from an establishment that provides a services to the public
Food: 5
Service: 1
Philippe Jean
Best of the best food in the World!
Atmosphere: 5
Food: 5
Service: 5
John Sankey
Come here for takeout food, it's a dingy hole-in-the-wall for dine in. The food is mostly excellent, but servings are small.
Atmosphere: 1
Food: 4
Service: 2
Jesse Meilleur
Best hatian food around
Atmosphere: 5
Food: 5
Service: 4
Natacha
This place has the slowest service and rudest most arrogant management and staff you will ever encounter in the food service industry. All their meals contain very tiny meat portions, large portions of rice and an excessive amount of waiting. They do not value their customers and good customer service. If you don't like slow arrogant service and spending all your money on rice stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
Dr Jaa
We got our food in less than 5minutes, thought it was way too quick. Then we found out that the meat was super dry. Will not be going back.
As a loyal customer who consumes their food on a consist basis, you would think that they would provide me with a fair amount of food. Every time that I come here and order a plate, they always give me small portions of food even when I go out of my way to order a large plate thinking that I’d be provided with an adequate portion of food. I do not recommend paying these prices given how much food is actually on your plate.
Atmosphere: 3
Food: 1
Service: 1
Okelo
The food was delicious I couldn't put it down, but the service u got wasn't the friendliest.
Parking: Parking right out front on side street
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Rice with Beans
Crystal
Probably the worst service I ever received. Went in to get 2 plates of food not one person was there to greet me and waited a good 5 minutes before someone came out the back. Once some came to take the order I then asked for a veggie plate and for some reason the women did not hear a single work and proceeded to only comeback with 1 plate of food and then she got angry and went to the back and sent someone else to the front instead to deal with us.
They are extremely unprofessional and honestly just rude, if you’re angry with a customer don’t show it in front of them for you misunderstanding.
We then paid and they charged us way more than double the amount for 2 plates of $13. They charged us $65 like for what
Atmosphere: 1
Food: 1
Service: 1
Latina
The food is very spicy, they don't take into account that a child from any country can eat this food and be affected.
Atmosphere: 1
Food: 1
Service: 1
Didier Avignon
They forgot to put utensils and they gave me the wrong drink
This place is a hidden gem, you must order the large pork, coloured rice and get extra sauce and pikliz. THIS DISH WILL NOT DISAPPOINT. $25 all in. I have been coming here for half a decade . The quality is always consistent . Don’t hesitate to swing by for lunch or dinner ! 🥘 they speak French but accommodate English ! Ps. Longest I have ever waited for my food here is half an hour when slammed at dinner time , any other time I’m in and out in 15 minutes or less.
Atmosphere: 4
Food: 5
Service: 4
Having visited Soleil des Iles multiple times, I have always been impressed by the exceptionally delicious food, which many consider to be among the best in Ottawa. However, my recent experience has once again highlighted significant shortcomings in customer service and overall ambiance that detract from what could be a truly outstanding dining experience.
Customer Service Issues
One of the most glaring issues at Soleil des Iles is the poor customer service. Knowing their history of slow service, I took the precaution of ordering one hour in advance. Despite this, I still had to wait an additional 15 minutes for my food to be prepared upon arrival. This lack of efficiency is frustrating and reflects a concerning disregard for customer satisfaction. Upon entering, I was surprised to find that there was no one at the counter to greet me, which set a disappointing tone for the visit.
Ambiance and Decor
The decor of the restaurant, even after recent renovations, leaves much to be desired. The overall appearance of the place is uninviting and lacks charm . A revamp of the decor is essential to create a more welcoming atmosphere. The current aesthetic does not reflect the quality of the food being served and could benefit from a more cohesive and professional design.
Potential for Improvement
Despite these issues, it is important to emphasize that the food at Soleil des Iles is truly amazing. The flavors are vibrant, and the dishes are crafted with care.. However, the restaurant's potential is being undermined by its lack of attention to customer service and the overall dining environment.
Soleil des Iles has the potential to be a top-tier Haitian food destination in Ottawa, but it must address its customer service shortcomings and invest in a more professional decor. After years of receiving feedback, it is disheartening to see that these issues persist. If the management can focus on improving these aspects, they could transform the restaurant into a truly exceptional experience that matches the quality of their food. Until then, it remains a place with great food but significant room for improvement in service and ambiance.
Atmosphere: 1
Food: 5
Service: 1
The pork griot with beans is the only food I can continue to eat when I am full because it is just out of this world. Oh my goodness it is sooooooo tasty.
Atmosphere: 3
Food: 5
Service: 4
Got a lovely plate of goat meat (cabri). Came with mac and rice. Tasteful!
Good food but they don't speak English. How are you gonna serve people and not speak English? Ordered through Uber Eats for them to cancel my order TWICE. When they contacted me they couldn't even speak to me because my French isn't good. Absolutely unacceptable from an establishment that provides a services to the public
Food: 5
Service: 1
Best of the best food in the World!
Atmosphere: 5
Food: 5
Service: 5
Come here for takeout food, it's a dingy hole-in-the-wall for dine in. The food is mostly excellent, but servings are small.
Atmosphere: 1
Food: 4
Service: 2
Best hatian food around
Atmosphere: 5
Food: 5
Service: 4
This place has the slowest service and rudest most arrogant management and staff you will ever encounter in the food service industry. All their meals contain very tiny meat portions, large portions of rice and an excessive amount of waiting. They do not value their customers and good customer service. If you don't like slow arrogant service and spending all your money on rice stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
We got our food in less than 5minutes, thought it was way too quick. Then we found out that the meat was super dry. Will not be going back.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
As a loyal customer who consumes their food on a consist basis, you would think that they would provide me with a fair amount of food. Every time that I come here and order a plate, they always give me small portions of food even when I go out of my way to order a large plate thinking that I’d be provided with an adequate portion of food. I do not recommend paying these prices given how much food is actually on your plate.
Atmosphere: 3
Food: 1
Service: 1
The food was delicious I couldn't put it down, but the service u got wasn't the friendliest.
Parking: Parking right out front on side street
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Rice with Beans
Probably the worst service I ever received. Went in to get 2 plates of food not one person was there to greet me and waited a good 5 minutes before someone came out the back. Once some came to take the order I then asked for a veggie plate and for some reason the women did not hear a single work and proceeded to only comeback with 1 plate of food and then she got angry and went to the back and sent someone else to the front instead to deal with us.
They are extremely unprofessional and honestly just rude, if you’re angry with a customer don’t show it in front of them for you misunderstanding.
We then paid and they charged us way more than double the amount for 2 plates of $13. They charged us $65 like for what
Atmosphere: 1
Food: 1
Service: 1
The food is very spicy, they don't take into account that a child from any country can eat this food and be affected.
Atmosphere: 1
Food: 1
Service: 1
They forgot to put utensils and they gave me the wrong drink
Food: 4
Service: 3
Recommended dishes: Rice with Beans
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