I recently visited Starbucks and had an unfortunate experience with one of the servers. I ordered tea and then requested the washroom key, as it’s often required in this location. The server informed me that someone was using the washroom, but after waiting a while, I checked and found it was actually empty. It felt dishonest and unnecessary to mislead a customer in this way. I expected a more transparent response, especially from Starbucks, known for its customer service. I hope the management addresses this so customers feel comfortable and respected during their visits
Service: 1
Meagan Hanes
absolutely no place to sit and chill other than the rest of the entire mall
Atmosphere: 4
Food: 4
Service: 4
Faith Mailloux
The Starbucks closed in 30 minutes so the employees probably wanted to go home, but they still have to provide good service. 0 smiles.
Service: 1
Rin
Well kept and clean.
Atmosphere: 5
Food: 5
Service: 5
Alexander Titov
My wife and I we went for a walk trip from Gatineau to Ottawa, and we decided to stop by at Starbucks on 67 York. We ordered two Macha latte and one is normal and other no sugar. When a lady called my name to pick up our order. I asked her if this one had sugar or not. Lady replied that everything was written on the cup label. The cup label was covered with the sleeve.. Very strange answer from the person who just made your drink. Moreover, I need to wear glasses to see what is written on the table. I think Startbucks needs to pay more attention to stuff training in accessibility service.
Atmosphere: 3
Food: 4
Service: 2
Sarah Varadi
Why are lattes basically milk now? They used to be so dark and bitter and actually tasted like coffee and now all i taste is milk…
fares orfaly
Really is friendly staff
Atmosphere: 5
Food: 5
Service: 5
Iryna Smahina
Starbucks seriously? I need to buy first something to use your washroom ?? You staff told me to buy first then I can have a key to washing my hands , crazy - dislike ? Better choose some other coffee shop.
Atmosphere: 1
Food: 1
Service: 1
Julie Tjio
Unfriendly and very slow making the drink.
Atmosphere: 5
Food: 4
Service: 1
Nishan L
Amazing staff and great experience. We went 6 min before closing to redeem our birthday reward and still we were greeted with a huge smile and our drinks.
It's starbucks, what's not to like? It's actually one of the better starbucks I've been to, it's always clean, there are plenty of tables to sit and enjoy your coffee or work for a bit. The staff is always fast and friendly. I like the set up, too. The counter is far away enough from the doors/table that even in a rush, it doesn't feel crowded, loud or congested.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brew
Michael Hill
A surprisingly large Starbucks' with phenomenal staff. Friendly, efficient and getting a long of people through. The store is very nice and has a small outside seating area. One of the nicer Starbucks' I have been in for awhile
Atmosphere: 5
Food: 5
Service: 5
Kurt
Excellent location! Great place to fuel up before hanging out in Byward for the day
Igor Kanshyn
Great place, very convenient location, great service from friendly stuff. It is also quite spacious. I love wooden tables.
Vegetarian options: Herbal tee with honey
Atmosphere: 5
Food: 5
Service: 5
PHAROS TOURS
Clean and beautiful Starbucks very professional service
I recently visited Starbucks and had an unfortunate experience with one of the servers. I ordered tea and then requested the washroom key, as it’s often required in this location. The server informed me that someone was using the washroom, but after waiting a while, I checked and found it was actually empty. It felt dishonest and unnecessary to mislead a customer in this way. I expected a more transparent response, especially from Starbucks, known for its customer service. I hope the management addresses this so customers feel comfortable and respected during their visits
Service: 1
absolutely no place to sit and chill other than the rest of the entire mall
Atmosphere: 4
Food: 4
Service: 4
The Starbucks closed in 30 minutes so the employees probably wanted to go home, but they still have to provide good service. 0 smiles.
Service: 1
Well kept and clean.
Atmosphere: 5
Food: 5
Service: 5
My wife and I we went for a walk trip from Gatineau to Ottawa, and we decided to stop by at Starbucks on 67 York.
We ordered two Macha latte and one is normal and other no sugar.
When a lady called my name to pick up our order. I asked her if this one had sugar or not. Lady replied that everything was written on the cup label.
The cup label was covered with the sleeve..
Very strange answer from the person who just made your drink. Moreover, I need to wear glasses to see what is written on the table.
I think Startbucks needs to pay more attention to stuff training in accessibility service.
Atmosphere: 3
Food: 4
Service: 2
Why are lattes basically milk now? They used to be so dark and bitter and actually tasted like coffee and now all i taste is milk…
Really is friendly staff
Atmosphere: 5
Food: 5
Service: 5
Starbucks seriously? I need to buy first something to use your washroom ?? You staff told me to buy first then I can have a key to washing my hands , crazy - dislike ? Better choose some other coffee shop.
Atmosphere: 1
Food: 1
Service: 1
Unfriendly and very slow making the drink.
Atmosphere: 5
Food: 4
Service: 1
Amazing staff and great experience. We went 6 min before closing to redeem our birthday reward and still we were greeted with a huge smile and our drinks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's starbucks, what's not to like? It's actually one of the better starbucks I've been to, it's always clean, there are plenty of tables to sit and enjoy your coffee or work for a bit. The staff is always fast and friendly. I like the set up, too. The counter is far away enough from the doors/table that even in a rush, it doesn't feel crowded, loud or congested.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brew
A surprisingly large Starbucks' with phenomenal staff. Friendly, efficient and getting a long of people through. The store is very nice and has a small outside seating area. One of the nicer Starbucks' I have been in for awhile
Atmosphere: 5
Food: 5
Service: 5
Excellent location! Great place to fuel up before hanging out in Byward for the day
Great place, very convenient location, great service from friendly stuff.
It is also quite spacious.
I love wooden tables.
Vegetarian options: Herbal tee with honey
Atmosphere: 5
Food: 5
Service: 5
Clean and beautiful Starbucks very professional service
Atmosphere: 4
Food: 5
Service: 5
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