Starbucks
Preston Square, 349 Preston St, Ottawa
(613) 236-1743
Recent Reviews
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Extremely disappointed with this Starbucks. I ordered the spicy falafel wrap (vegetarian) and was given a chicken pocket instead. As someone who doesn’t eat meat, this was careless, upsetting, and completely unacceptable. When I raised it, all I got was an offer for a refund and a casual “it wasn’t intentional.” That response shows a lack of accountability and care. Food safety and respecting dietary preferences should be taken much more seriously.
Atmosphere: 3
Service: 1
I try chai late taste is best because of ginger
Atmosphere: 5
Food: 5
Service: 5
I tried a matcha latte with cold foam a few days ago for the first time, and it was absolutely delicious! The staff—a friendly Filipino lady and gentleman—were warm and welcoming, making the experience even better. I felt right at home and can’t wait to come back. 😊
Atmosphere: 5
Food: 5
Service: 5
I came in today hoping to order a Lavender Matcha, but the cashier told me it’s no longer available. I then asked for a Strawberry Matcha and was told the same thing. What confused me is that just yesterday I was able to get the Strawberry Matcha, and the day before that, I ordered the Lavender Matcha with no problem. I didn’t want to argue, so I just went with an Iced Caramel Macchiato instead. It would be great if the menu and availability could be communicated more clearly, since consistency really matters for customers.
Service: 1
I ordered a turkey pesto sandwich and was really disappointed, it didn’t taste fresh at all. I also asked the employee if they could cut the sandwich in half for me since I couldn’t find a knife, but instead of helping, she just said she could give me a knife to do it myself, in a passive and dismissive way. The coffee was good, but both the sandwich and the customer service left a lot to be
Atmosphere: 3
Food: 1
Service: 1
My daughter and I meet here 3-4 times a week in the morning. This morning I went in, ordered our usual drinks, 2 large shaken oat espresso. I go to grab the 2 drinks and 1 of the drinks the oat milk was about an 1 1/2” from the top so I asked the girl to please top it up. Her response, technically we aren’t supposed to do this but did it anyway. My response to her, next time I’ll order a smaller drink and not have to pay $8.00 for the drink plus the $2.00 tip I alway leave them. Not a very bright girl…
Atmosphere: 5
Food: 3
Service: 1
The service was bad and they got all our orders confused. They take names, but don't call your names when ready. Outdoor sitting is ok, but the music is loud if sitting close to the speaker
Atmosphere: 2
Food: 3
Service: 1
Good satl coffee
Atmosphere: 5
Food: 5
Service: 5
Never gave this bad of a review, but this was the worst service I ever experienced
Atmosphere: 1
Food: 1
Service: 1
This place is outrageous. Every time I come here it is closed even though the schedule says it is open. Tried 3 times never got a chance to get in. Don’t waste your time and go for something else people working here are irresponsible and will waste your commute time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The coffee was great, and the staff were incredibly welcoming and friendly. There was a small mix-up with the milk – they served oat milk instead of regular – but it didn’t affect the taste, and I actually enjoyed trying it. The penguin cookies were adorable and delicious, my son loved them! The place was busy at the lunchtime but that was expected.
Atmosphere: 5
Food: 5
Service: 4
Their Manager currently working there (Oct 9 at 12:50) does not care about the customers. He's rude. Thank you for reminding me why I don't support small businesses near my office. I made an exception today and wholeheartedly regret it.
Service: 1
Starbucks does not allow dogs, but is okay for mentally challenged people to sit inside and disturb regular customers. Perhaps it’s time to reconsider the policy ?!?!
Atmosphere: 1
Service: 1
PSL season and it’s my fav. season
Atmosphere: 5
Food: 5
Service: 5
Great place, great staff, one of the best Starbucks places.
Atmosphere: 5
Service: 5
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