Starbucks
690 Eagleson Rd, Ottawa
(613) 595-1569
Recent Reviews
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Friendly staff and service.
Atmosphere: 4
Food: 5
Service: 5
I love this Starbucks! The staff are always friendly and my drinks are always perfect. Sylvia at the drive-thru always makes my day — she’s so friendly and amazing at her job.
Atmosphere: 5
Food: 5
Service: 5
Honestly the best Starbucks I've ever been to. Once you become a regular they will remember your order. Thank you for always getting my extra crunch right! :3 the right coffee really makes for a better day lol
The staff have always been super kind and friendly, the building is sometimes pretty busy but they handle the rush well! I have waited a little bit before for my order but that's normal :)
Sometimes they're dealing with trash so it's stinky, also a pretty normal thing though that just has to happen 😂.
Atmosphere: 4
Food: 5
Service: 4
Zero customer service, bought a coffee yesterday ..and the girl who took my order was so weird, i never saw this poor customer service in any starbucks….
Atmosphere: 3
Food: 3
One of the worst Starbucks in the neighborhood. Drinks are never made as expected, and when I tried to address it, Barista Emilia gave excuses about how the drink is “supposed” to be made instead of meeting customer expectations. Starbucks is supposed to be known for customization, yet this store seems unwilling to do so. On top of that, they even charge extra for simple milk adjustments, which feels ridiculous. Overall, very poor service and definitely the worst experience I’ve had at a Starbucks.
Atmosphere: 1
Food: 1
Service: 1
We got a Lemonade for our kid using the drive thru and the lemon slice was old so kid refused to have it. We ordered two lemonade the girl at the drive thru heard one and said we ordered one only.
Atmosphere: 5
Food: 1
Service: 1
Good! 😎
Atmosphere: 5
Food: 5
Service: 5
Bathrooms bad, asked for small and got medium asked for chocolate drisle, non. slow serveses. But drinks good.
Atmosphere: 3
Food: 5
Service: 4
Coffee was good. The place is popular.
Food: 5
Service: 5
Always great tasting snacks and drinks.
But expensive. I would visit more often if the prices were cheaper.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not friendly counter staff.
Atmosphere: 1
Most baristas working at this location are unwelcoming, and judgemental to customers. I also always hear vulgar language behind the bar.
I’ve been coming here for years and the service has been rapidly declining the past couple of years. The Baristas aren’t reading what’s on the drink sticker and mess up 9/10. Then when I let them know the drink is wrong I’m met annoyance and bitterness every time. Unfortunate because I used to love coming here. No longer worth it when I’m walking out with the wrong order when I’m paying 7$+ for a drink.
My partner and I are regulars, and almost every time we visit, our order is wrong. I always ask for vanilla syrup instead of classic in my iced matcha latte, and they still use classic. When I point it out, I'm told it was made correctly—even when I clearly saw otherwise.
On top of that, the tables are always dirty, despite plenty of staff being around. It's disappointing to deal with the same issues over and over
Whoever was working the drive-thru window on Friday, June 13th around noon, pretty terrible customer service. She got my order completely wrong and didn’t even ring in the food she confirmed with me. I could care less about mistakes on the headset, that happens, whatever. But when I politely told her the drink was wrong, she gave me attitude? Like, why? Isn’t Starbucks supposed to be known for good customer service? Yeah… not coming back to this location.
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