I would like to respectfully request that the company consider further steps toward sustainability, particularly regarding your cup lids and tea bags.
1. Paper Cup Lids:In Europe, Starbucks has implemented paper cup lids, which is a wonderful and eco-friendly alternative to plastic lids. I would love to see this practice extended to Starbucks Canada locations as well. This would greatly reduce plastic waste and align with the growing consumer demand for more sustainable options.
2. Plastic Tea Bags: I am also concerned about the use of tea bags made from plastic, which contribute to microplastic pollution. These particles are harmful to both the environment and human health. I kindly ask if Starbucks could consider switching to paper tea bags, similar to the ones used by Red Rose, which are both biodegradable and safer for the environment.
Thank you for considering these suggestions. I believe that with small adjustments like these, Starbucks can continue to lead the way in sustainability while maintaining its commitment to quality and customer care.
Service: 3
Kaitlyn Miller
Drinks always take 20+ minutes. Half the time they are out of something and can't make a drink, the other half of the time it's made wrong anyways
Atmosphere: 1
Food: 1
Service: 1
mark A
1 star because i couldn’t give 0, Very poor service location always extra staffed but service is surprisingly slow and expensive pricing for average products
Atmosphere: 1
Food: 1
Service: 1
Parm Kandola
On Wednesday Allia was incredibly rude. To the point where she was rolling her eyes and replying to my request in a rude way. The drink she made me had burnt espresso - she refused when I asked if she could remake the drink. I know for a fact that sometimes the machines they use can burn the espresso if they don't calibrate them properly. If I pay over $8 for a drink I should enjoy drinking it, no? I always come to this Starbucks when I work at this mall and they never get my drink wrong and they are always so kind. Working as a barista is not easy I understand, I work in customer service, but to meet someone with such contempt is never warranted. Especially if the person is being being kind and asking politely. Now after meeting Allia ordering there is going to give me so much anxiety. She is ruining the brand image. I hope no one else has to encounter her.
Atmosphere: 1
Food: 1
Service: 1
Nick and Elizabeth Betts
Online order was prepared in less time than estimated, staff was friendly, clean and fresh
Atmosphere: 5
Food: 5
Service: 5
ashe / mykola
This place has an INSANE staffing problem. Two employees running the whole store and 30+ people waiting for their orders is unacceptable service. I shouldn't have to wait upwards of thirty minutes for a cup of water and a cookie. They left my water cup on the counter, OPEN, for the entire thirty minutes I waited, and only after they'd served everyone who ordered AFTER me did I get my order. This is a staffing issue that needs to be addressed, as this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Montemurro
I call Starbucks my Golden Arches 😍it has been my fav morning routine for ages.
Atmosphere: 5
Food: 5
Service: 5
Aliyah
Honestly this place, the people, and the management are all over the place. It is not clean. The barista that spoke to me was tina and she was the only person that seemed to have a good sense of customer service and respect for the customers. haven’t been in about a month and don’t plan on going back.
Atmosphere: 1
Food: 5
Service: 3
shawn laplante
The woman was rude
Bamboo311
Dirty, 945 in the morning and no napkins, no change (forced to use credit card) and slow service. Plenty of people working just one making drinks.
I came in to ask for iced water which I used the self-serve to fill my cup. The problem is, I then asked for some ice and was told “well, the water is already cold”.. i insisted on getting a few cubes and i was refused some ice. Shame.
Service: 1
PHAROS TOURS
Very bad
Atmosphere: 3
Food: 3
Service: 1
Ciprian Catusanu
Coffee is very watery. If you like strong coffee than this is not the place.
Atmosphere: 2
Food: 1
Service: 4
HAKIZIMANA LEE LONGIN
I have been ordering from this store and service have been exceptional but to day the lady who was working between 15:00 to 16:15 as barista , was unprofessional and doesn have customer value , I ordered my Tl caramel Macchiato as usual and she made it extremely light , immediately when I tried to as her to add just one short of expresso to make it normal she rudely replied she can never do that , I immediately had to go but was forced to have this reported in order to assign the staff who are trained for customer service and value the customer demands
Service: 1
Victoria
Cash partner scanned my card, took money off I did not ask to use, and then denied my partner discount. Drinks are usually made well but take a long time even when not peak, so unimpressed and frustrated.
I would like to respectfully request that the company consider further steps toward sustainability, particularly regarding your cup lids and tea bags.
1. Paper Cup Lids:In Europe, Starbucks has implemented paper cup lids, which is a wonderful and eco-friendly alternative to plastic lids. I would love to see this practice extended to Starbucks Canada locations as well. This would greatly reduce plastic waste and align with the growing consumer demand for more sustainable options.
2. Plastic Tea Bags: I am also concerned about the use of tea bags made from plastic, which contribute to microplastic pollution. These particles are harmful to both the environment and human health. I kindly ask if Starbucks could consider switching to paper tea bags, similar to the ones used by Red Rose, which are both biodegradable and safer for the environment.
Thank you for considering these suggestions. I believe that with small adjustments like these, Starbucks can continue to lead the way in sustainability while maintaining its commitment to quality and customer care.
Service: 3
Drinks always take 20+ minutes. Half the time they are out of something and can't make a drink, the other half of the time it's made wrong anyways
Atmosphere: 1
Food: 1
Service: 1
1 star because i couldn’t give 0, Very poor service location always extra staffed but service is surprisingly slow and expensive pricing for average products
Atmosphere: 1
Food: 1
Service: 1
On Wednesday Allia was incredibly rude. To the point where she was rolling her eyes and replying to my request in a rude way. The drink she made me had burnt espresso - she refused when I asked if she could remake the drink. I know for a fact that sometimes the machines they use can burn the espresso if they don't calibrate them properly. If I pay over $8 for a drink I should enjoy drinking it, no? I always come to this Starbucks when I work at this mall and they never get my drink wrong and they are always so kind. Working as a barista is not easy I understand, I work in customer service, but to meet someone with such contempt is never warranted. Especially if the person is being being kind and asking politely. Now after meeting Allia ordering there is going to give me so much anxiety. She is ruining the brand image. I hope no one else has to encounter her.
Atmosphere: 1
Food: 1
Service: 1
Online order was prepared in less time than estimated, staff was friendly, clean and fresh
Atmosphere: 5
Food: 5
Service: 5
This place has an INSANE staffing problem. Two employees running the whole store and 30+ people waiting for their orders is unacceptable service. I shouldn't have to wait upwards of thirty minutes for a cup of water and a cookie. They left my water cup on the counter, OPEN, for the entire thirty minutes I waited, and only after they'd served everyone who ordered AFTER me did I get my order. This is a staffing issue that needs to be addressed, as this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
I call Starbucks my Golden Arches 😍it has been my fav morning routine for ages.
Atmosphere: 5
Food: 5
Service: 5
Honestly this place, the people, and the management are all over the place. It is not clean. The barista that spoke to me was tina and she was the only person that seemed to have a good sense of customer service and respect for the customers. haven’t been in about a month and don’t plan on going back.
Atmosphere: 1
Food: 5
Service: 3
The woman was rude
Dirty, 945 in the morning and no napkins, no change (forced to use credit card) and slow service. Plenty of people working just one making drinks.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
I came in to ask for iced water which I used the self-serve to fill my cup. The problem is, I then asked for some ice and was told “well, the water is already cold”.. i insisted on getting a few cubes and i was refused some ice. Shame.
Service: 1
Very bad
Atmosphere: 3
Food: 3
Service: 1
Coffee is very watery. If you like strong coffee than this is not the place.
Atmosphere: 2
Food: 1
Service: 4
I have been ordering from this store and service have been exceptional but to day the lady who was working between 15:00 to 16:15 as barista , was unprofessional and doesn have customer value , I ordered my Tl caramel Macchiato as usual and she made it extremely light , immediately when I tried to as her to add just one short of expresso to make it normal she rudely replied she can never do that , I immediately had to go but was forced to have this reported in order to assign the staff who are trained for customer service and value the customer demands
Service: 1
Cash partner scanned my card, took money off I did not ask to use, and then denied my partner discount. Drinks are usually made well but take a long time even when not peak, so unimpressed and frustrated.
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