Very rude and cold service from one of the staff members — completely ignored me when I mentioned it was my birthday, and acted condescending the whole time. Thankfully, another staff member (who was kind and made my coffee) noticed the awkwardness and wished me a happy birthday. Unacceptable behavior from the first guy — he should not be working in customer service. 😒 Do NOT recommend this location (Metro - 4510 Innes Road) just because of that individual 🙄 😒
Service: 1
Daniela Gionni
Always great service!
any WAYY
Why is water only for paying customers for this branch but other branches give it for free?
Atmosphere: 4
Food: 4
Service: 1
Yuyu X
I had a really disappointing experience at this Starbucks. I ordered an Iced Black Tea, but the barista mistakenly entered it as Iced Black Tea with Lemonade. These are two different items with different prices, but she assumed they were the same. This resulted in me being overcharged.
When I noticed the mistake on my receipt, I went back to address it. The barista took a long time to figure out how to process a refund, and it could only be refunded in cash, not back to my Starbucks card or credit card. To make matters worse, she refunded me for a Grande size instead of the Venti I had actually ordered, so I received less money back than I was owed. Overall, I paid more, wasted a lot of time, and the drink didn’t even taste good.
Additionally, while they allow you to pay with a Starbucks card here, you don’t earn any Starbucks rewards points. I had to contact Starbucks customer service through online chat when I got home, provide a photo of my receipt, and request my stars manually. This was an inconvenient process, and I wouldn’t recommend this Starbucks to anyone.
I hope they improve their service to prevent others from having a similar experience.
Atmosphere: 3
Food: 1
Service: 1
dollyparts666
Didnt get what i even ordered, i was the only person waiting and the person took about 5 minutes to finish his task before making my drink
Atmosphere: 1
Food: 2
Service: 1
Up4Social
Busy location in the morning (8:30a), super friendly staff. Tucked in the corner of the plaza, a bit hard to access by car
Lots of cool coffee tumblers for sale
Atmosphere: 3
Food: 4
Service: 4
Monica M
The dude at the customer service desk or at cash 1 with glasses and brown hair needs to take a few courses on customer service skills. He responds extremely rudely with an awful tone. He obviously hates his job, but don't spread it on customers. He dumbs you down.
I've unfortunately came across him multiple times with a smile, but he doesn't know how to do that either.
Josh P
Partner got us coffee, thanks!
Ashley Kennedy-López
Note that most of the reviews here are not for this particular Starbucks location in the Metro. There is no order ahead here as they are not on the Starbucks app; however they do accept Starbucks cards. This location isn't great. It's good if you're getting groceries and still need a morning coffee to wake up but that's about it. The employees are Metro employees and are not properly trained as Starbucks baristas. They never know what they're doing and something is almost always screwed up. Many items are also frequently out of stock. Limited bar-height seating.
Draye is the best. Thank you Sir.
Service: 5
Very rude and cold service from one of the staff members — completely ignored me when I mentioned it was my birthday, and acted condescending the whole time. Thankfully, another staff member (who was kind and made my coffee) noticed the awkwardness and wished me a happy birthday. Unacceptable behavior from the first guy — he should not be working in customer service. 😒
Do NOT recommend this location (Metro - 4510 Innes Road) just because of that individual 🙄 😒
Service: 1
Always great service!
Why is water only for paying customers for this branch but other branches give it for free?
Atmosphere: 4
Food: 4
Service: 1
I had a really disappointing experience at this Starbucks. I ordered an Iced Black Tea, but the barista mistakenly entered it as Iced Black Tea with Lemonade. These are two different items with different prices, but she assumed they were the same. This resulted in me being overcharged.
When I noticed the mistake on my receipt, I went back to address it. The barista took a long time to figure out how to process a refund, and it could only be refunded in cash, not back to my Starbucks card or credit card. To make matters worse, she refunded me for a Grande size instead of the Venti I had actually ordered, so I received less money back than I was owed. Overall, I paid more, wasted a lot of time, and the drink didn’t even taste good.
Additionally, while they allow you to pay with a Starbucks card here, you don’t earn any Starbucks rewards points. I had to contact Starbucks customer service through online chat when I got home, provide a photo of my receipt, and request my stars manually. This was an inconvenient process, and I wouldn’t recommend this Starbucks to anyone.
I hope they improve their service to prevent others from having a similar experience.
Atmosphere: 3
Food: 1
Service: 1
Didnt get what i even ordered, i was the only person waiting and the person took about 5 minutes to finish his task before making my drink
Atmosphere: 1
Food: 2
Service: 1
Busy location in the morning (8:30a), super friendly staff. Tucked in the corner of the plaza, a bit hard to access by car
Lots of cool coffee tumblers for sale
Atmosphere: 3
Food: 4
Service: 4
The dude at the customer service desk or at cash 1 with glasses and brown hair needs to take a few courses on customer service skills. He responds extremely rudely with an awful tone. He obviously hates his job, but don't spread it on customers. He dumbs you down.
I've unfortunately came across him multiple times with a smile, but he doesn't know how to do that either.
Partner got us coffee, thanks!
Note that most of the reviews here are not for this particular Starbucks location in the Metro. There is no order ahead here as they are not on the Starbucks app; however they do accept Starbucks cards. This location isn't great. It's good if you're getting groceries and still need a morning coffee to wake up but that's about it. The employees are Metro employees and are not properly trained as Starbucks baristas. They never know what they're doing and something is almost always screwed up. Many items are also frequently out of stock. Limited bar-height seating.
Restaurantji Recommends
To expensive for
Atmosphere: 2
Royalty the server did not have good customer service skills and seemed annoyed to serve me
Good coffee, but pricey. Today I bought a gift card for a family member who buys food and drinks here regularly. A perfect gift for her!
Atmosphere: 4
Food: 4
Service: 4
Need I say more
Asked for 6 waters and it took at least half an hour
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