I had a really disappointing experience at this Starbucks. I ordered an Iced Black Tea, but the barista mistakenly entered it as Iced Black Tea with Lemonade. These are two different items with different prices, but she assumed they were the same. This resulted in me being overcharged.
When I noticed the mistake on my receipt, I went back to address it. The barista took a long time to figure out how to process a refund, and it could only be refunded in cash, not back to my Starbucks card or credit card. To make matters worse, she refunded me for a Grande size instead of the Venti I had actually ordered, so I received less money back than I was owed. Overall, I paid more, wasted a lot of time, and the drink didn’t even taste good.
Additionally, while they allow you to pay with a Starbucks card here, you don’t earn any Starbucks rewards points. I had to contact Starbucks customer service through online chat when I got home, provide a photo of my receipt, and request my stars manually. This was an inconvenient process, and I wouldn’t recommend this Starbucks to anyone.
I hope they improve their service to prevent others from having a similar experience.
Atmosphere: 3
Food: 1
Service: 1
dollyparts666
Didnt get what i even ordered, i was the only person waiting and the person took about 5 minutes to finish his task before making my drink
Atmosphere: 1
Food: 2
Service: 1
Up4Social
Busy location in the morning (8:30a), super friendly staff. Tucked in the corner of the plaza, a bit hard to access by car
Lots of cool coffee tumblers for sale
Atmosphere: 3
Food: 4
Service: 4
Josh P
Partner got us coffee, thanks!
Ashley Kennedy-López
Note that most of the reviews here are not for this particular Starbucks location in the Metro. There is no order ahead here as they are not on the Starbucks app; however they do accept Starbucks cards. This location isn't great. It's good if you're getting groceries and still need a morning coffee to wake up but that's about it. The employees are Metro employees and are not properly trained as Starbucks baristas. They never know what they're doing and something is almost always screwed up. Many items are also frequently out of stock. Limited bar-height seating.
Paul “Paul59Canada” Erodam
To expensive for
Atmosphere: 2
Brent C
Royalty the server did not have good customer service skills and seemed annoyed to serve me
K P
Good coffee, but pricey. Today I bought a gift card for a family member who buys food and drinks here regularly. A perfect gift for her!
Atmosphere: 4
Food: 4
Service: 4
Serge Yasmine
Need I say more
Paul Mainville
Asked for 6 waters and it took at least half an hour
I had a really disappointing experience at this Starbucks. I ordered an Iced Black Tea, but the barista mistakenly entered it as Iced Black Tea with Lemonade. These are two different items with different prices, but she assumed they were the same. This resulted in me being overcharged.
When I noticed the mistake on my receipt, I went back to address it. The barista took a long time to figure out how to process a refund, and it could only be refunded in cash, not back to my Starbucks card or credit card. To make matters worse, she refunded me for a Grande size instead of the Venti I had actually ordered, so I received less money back than I was owed. Overall, I paid more, wasted a lot of time, and the drink didn’t even taste good.
Additionally, while they allow you to pay with a Starbucks card here, you don’t earn any Starbucks rewards points. I had to contact Starbucks customer service through online chat when I got home, provide a photo of my receipt, and request my stars manually. This was an inconvenient process, and I wouldn’t recommend this Starbucks to anyone.
I hope they improve their service to prevent others from having a similar experience.
Atmosphere: 3
Food: 1
Service: 1
Didnt get what i even ordered, i was the only person waiting and the person took about 5 minutes to finish his task before making my drink
Atmosphere: 1
Food: 2
Service: 1
Busy location in the morning (8:30a), super friendly staff. Tucked in the corner of the plaza, a bit hard to access by car
Lots of cool coffee tumblers for sale
Atmosphere: 3
Food: 4
Service: 4
Partner got us coffee, thanks!
Note that most of the reviews here are not for this particular Starbucks location in the Metro. There is no order ahead here as they are not on the Starbucks app; however they do accept Starbucks cards. This location isn't great. It's good if you're getting groceries and still need a morning coffee to wake up but that's about it. The employees are Metro employees and are not properly trained as Starbucks baristas. They never know what they're doing and something is almost always screwed up. Many items are also frequently out of stock. Limited bar-height seating.
To expensive for
Atmosphere: 2
Royalty the server did not have good customer service skills and seemed annoyed to serve me
Good coffee, but pricey. Today I bought a gift card for a family member who buys food and drinks here regularly. A perfect gift for her!
Atmosphere: 4
Food: 4
Service: 4
Need I say more
Asked for 6 waters and it took at least half an hour
Restaurantji Recommends
Beverages made at other locations are made too sweet here as of late.
Getting REALLY fed up of going through drive thru and getting served the wrong drink only realizing once I've driven away
Best coffee in the world
Good coffee
Love love love
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