Had a terrible experience today. I don't normally leave reviews, but what I experienced at this Subway location was beyond unacceptable. I walked inside the store around noon , I was completely ignored by the staff. No greeting, no acknowledgment, and not even the decency to take my order properly. They acted like I was invisible.
Things only got worse when I found a dead insect in it. That’s not just disgusting, it’s a serious health hazard. I brought it to their attention calmly, thinking they’d at least apologize or show some level of professionalism. Instead, the staff looked annoyed that I said anything. Not one apology. In fact, they had the nerve to tell me to not even address my issue properly. I was disgusted so took my refund and went away; and never coming back to this location.
This location is filthy, the staff is untrained, veggies are rotten and stale, the hot side is completely covered by steel for what reasons and honestly, I don’t even know how this place is still open. It desperately needs to be inspected by health authorities and need a lot of customer service training.
I will never eat here again, and I suggest anyone who cares about their health and basic respect stay away from this place.
RJ
This SUBWAY located at 973 Montreal road has a stainless steel cover blocking all the meat, I have asked the person on charge and he said that this is to keep the freshness and the temperature of the meat??? He also said that this is something NEW that SUBWAY is testing! Really they are hiding something, I would like to see what I’m eating I told him… please report this because it doesn’t make any sense…
Khammy Pung
Went there for a foot long meatball sub and a box of cookie.
The cookies are so fresh that I think they just came out of the oven (they felt little warm still). The subs are exactly how I ordered it, with just enough sauce that it doesn't get the bread all soggy.
Ate both sub and cookie at home and the vegetables in the sub are very fresh as the lettuce, bell pepper, union has a little crunch to it.
The macadamian nut white chocolate cookies are really good. It's slightly crunchy on the outside, and the middle are soft and chewy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soft Cookies
Pierre Lachance Jr
I would recommend going to a different Subway; the food and vegetables are really not fresh. (Pictures omitted for brevity).
Serge Côté
They don't rotate there stock in the cold drink fridge. Watch for expiration dates when grabbing a drink. Got expired milk 2 months and 1 month past expired dates. Usually not something I check as most places do FIFO and rotate there stock. We went back for a refund, and noticed that there were other expired products in there drink fridge. Anyway not sure about there food now. Makes you wonder so there food fridges get rotated or not? (January 2025).
I SHIH TZU NAUGHT
Ok so yes I rated it a 5 star because to me compared to all other subways that I have been to, this is by far they best. The service is always good. They are always and listen to exactly what you want and are very generous with their ingredients.
Atmosphere: 4
Food: 5
Service: 5
Mr Sneaky The Hippie
Me and My Grandmother ordered from here and the next day we both had a stomach ache I am glad we did not puke. I felt like I wanted to. Me and my grandmother had dirarhea. Me and My grandmother was not happy.
Ana Radar
Avoid!! Unwelcoming service here, don't recommend, and definitely agree with other reviewers that they skimp on toppings. They are also very reluctant to add more (asked for more olives and got maybe 3 extra?) Would rather drive the distance NOT to go to this location even if it is close.
Pretty sure several of the recent 5 star reviews without comments are made by staff or friends.
Just ordered from this subway on Skip the dishes and my food have mold. Skip won't refund me !!!
Atmosphere: 1
Food: 1
Service: 1
Fahim Bakth
Rock hard flat bread. Smells like they are a few days old. Veggies are not fresh, staff's are talking loud in the back, ignoring customers.
Atmosphere: 1
Food: 1
Service: 1
Aaron McGuire
Very under staffed. Had to ask one to wipe down the table. The floors really needed a wash overall pretty gross and dingy
Atmosphere: 1
Food: 3
Service: 2
Suzanne Gravelle
Today employee sadly poor job you shouldn't be on phone when serving a customer RUDE didn't get my order processed my way after me asking you if I can build my own salad
Nicole Enright
This was a trip in that felt very unwelcoming, the employee was very dry and seemed very aggravated and dry. As a person who has been working in the restaurant industry for over 20 years this was sad, I felt horrible for the young man in training because his trainer the same dry employee didn’t seem thrilled with having to spend his evening training. All the chairs were up, making it awkward for all customers to want to dine in, because it felt like we shouldn’t be there.
Bread was very tough and although wasn’t it was like eating stale bread. Every insert was completely frosted over with ice, which was also concerning the brisket was very tough and dry because it was so cold and then toasted up the quality wasn’t there.
When my husband told the employee our meals where combos the response “what do you want with it” was cold, and rude, like how dare we now ask for a combo, our lids where aggressively shoved in our cups with the straws breaking the lids. While getting ready to pay an Uber order came in, and the employee ripped the ticket order and agressively handed it to the young man folded up and sent him on his way, no words no nothing. I so badly wanted to tell the employee in training I felt sad for him, but we went and sat down to eat, I was so uncomfortable being in there we didn’t finish our food, we packed it up and left. Politely put the chairs back up. We won’t be back.
Good ❤️
Its higly reccomanded place to dine in
Had a terrible experience today. I don't normally leave reviews, but what I experienced at this Subway location was beyond unacceptable. I walked inside the store around noon , I was completely ignored by the staff. No greeting, no acknowledgment, and not even the decency to take my order properly. They acted like I was invisible.
Things only got worse when I found a dead insect in it. That’s not just disgusting, it’s a serious health hazard. I brought it to their attention calmly, thinking they’d at least apologize or show some level of professionalism. Instead, the staff looked annoyed that I said anything. Not one apology. In fact, they had the nerve to tell me to not even address my issue properly. I was disgusted so took my refund and went away; and never coming back to this location.
This location is filthy, the staff is untrained, veggies are rotten and stale, the hot side is completely covered by steel for what reasons and honestly, I don’t even know how this place is still open. It desperately needs to be inspected by health authorities and need a lot of customer service training.
I will never eat here again, and I suggest anyone who cares about their health and basic respect stay away from this place.
This SUBWAY located at 973 Montreal road has a stainless steel cover blocking all the meat, I have asked the person on charge and he said that this is to keep the freshness and the temperature of the meat??? He also said that this is something NEW that SUBWAY is testing! Really they are hiding something, I would like to see what I’m eating I told him… please report this because it doesn’t make any sense…
Went there for a foot long meatball sub and a box of cookie.
The cookies are so fresh that I think they just came out of the oven (they felt little warm still). The subs are exactly how I ordered it, with just enough sauce that it doesn't get the bread all soggy.
Ate both sub and cookie at home and the vegetables in the sub are very fresh as the lettuce, bell pepper, union has a little crunch to it.
The macadamian nut white chocolate cookies are really good. It's slightly crunchy on the outside, and the middle are soft and chewy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soft Cookies
I would recommend going to a different Subway; the food and vegetables are really not fresh. (Pictures omitted for brevity).
They don't rotate there stock in the cold drink fridge. Watch for expiration dates when grabbing a drink. Got expired milk 2 months and 1 month past expired dates. Usually not something I check as most places do FIFO and rotate there stock. We went back for a refund, and noticed that there were other expired products in there drink fridge. Anyway not sure about there food now. Makes you wonder so there food fridges get rotated or not? (January 2025).
Ok so yes I rated it a 5 star because to me compared to all other subways that I have been to, this is by far they best. The service is always good. They are always and listen to exactly what you want and are very generous with their ingredients.
Atmosphere: 4
Food: 5
Service: 5
Me and My Grandmother ordered from here and the next day we both had a stomach ache I am glad we did not puke. I felt like I wanted to. Me and my grandmother had dirarhea. Me and My grandmother was not happy.
Avoid!! Unwelcoming service here, don't recommend, and definitely agree with other reviewers that they skimp on toppings. They are also very reluctant to add more (asked for more olives and got maybe 3 extra?)
Would rather drive the distance NOT to go to this location even if it is close.
Pretty sure several of the recent 5 star reviews without comments are made by staff or friends.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Just ordered from this subway on Skip the dishes and my food have mold. Skip won't refund me !!!
Atmosphere: 1
Food: 1
Service: 1
Rock hard flat bread. Smells like they are a few days old. Veggies are not fresh, staff's are talking loud in the back, ignoring customers.
Atmosphere: 1
Food: 1
Service: 1
Very under staffed. Had to ask one to wipe down the table. The floors really needed a wash overall pretty gross and dingy
Atmosphere: 1
Food: 3
Service: 2
Today employee sadly poor job you shouldn't be on phone when serving a customer RUDE didn't get my order processed my way after me asking you if I can build my own salad
This was a trip in that felt very unwelcoming, the employee was very dry and seemed very aggravated and dry. As a person who has been working in the restaurant industry for over 20 years this was sad, I felt horrible for the young man in training because his trainer the same dry employee didn’t seem thrilled with having to spend his evening training.
All the chairs were up, making it awkward for all customers to want to dine in, because it felt like we shouldn’t be there.
Bread was very tough and although wasn’t it was like eating stale bread. Every insert was completely frosted over with ice, which was also concerning the brisket was very tough and dry because it was so cold and then toasted up the quality wasn’t there.
When my husband told the employee our meals where combos the response “what do you want with it” was cold, and rude, like how dare we now ask for a combo, our lids where aggressively shoved in our cups with the straws breaking the lids. While getting ready to pay an Uber order came in, and the employee ripped the ticket order and agressively handed it to the young man folded up and sent him on his way, no words no nothing. I so badly wanted to tell the employee in training I felt sad for him, but we went and sat down to eat, I was so uncomfortable being in there we didn’t finish our food, we packed it up and left. Politely put the chairs back up. We won’t be back.
Atmosphere: 2
Food: 3
Service: 2
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