Subway

4792 Bank St Unit A002, Ottawa
(613) 425-7827

Recent Reviews

Sort by
T

Poor hygiene standard. We previously visited this subway and everything was well maintained and CONSISTENTLY clean.

Now tables are dirty, food and used paper pieces are on floor and we need to call the person to clean.

Atmosphere: 1

Food: 2

Service: 1

Laura Acs

Edit to Add
Here we are December 21 2025 and I was hungry and thought heck I'll give it another try and here I am fuming in astonishment I can not even fathom how over 6 months later it's the same mistake my toppings are on my son's Italian bun and his are on my herbs and cheese ...... 3 orders .... 3x same mistake how is this even possible?

So extremely upset still (Feb 20th subway app/Feb 27th Uber Eats- they made this oder right and refunded when it had nothing to do with them) especially seeing subway is one of my favorites I ordered for 2 through their app and they reversed the bun and toppings not only once but twice the second time I irdered through a delivery service. Spoke to the owner who accused me of lying not once but twice. So I thought we'll I'll double check again but both emails confirmed I ordered correctly and they made the mistake. The second time I called they lied about who I was talking too the first time I was told it was the owner the second time same voice but just an employee. They never returned my call as promised and never rectified the over $60 in mistakes. I am so angry and upset that they would one not fix it but actually call me a liar the first time the manager even said I double checked the order myself....
really?? Since when does a manager check to see an employee put the right toppings on the right bun?

I tried to forget it because my goal is to promote local as I am a lifelong community member but this situation has been holding space in my thoughts. I think if the owner had of at least apologized I could of let it go but it's being called a liar not once but twice I have no idea who I actually spoke to at the store but they need customer service training.

Chris Laprade

The best subway around
Very generous

D. L

Bathrooms were gross. I told the worker that both toilet seats had urine stains and they look annoyed that I mentioned it. Kid changing tables were also very unsanitary.

Atmosphere: 1

Food: 2

Service: 1

Lovepreet Singh

I’ve been going to this Subway for months now, and the staff here are genuinely amazing. They’re always friendly, polite, and remember my order every time. The food is fresh, the place is clean, and the service is always quick. It’s honestly one of the best Subways I’ve been to the people here make the experience great every single visit!

Atmosphere: 5

Food: 5

Service: 5

RINKESH SONI

Excellent service, freshly chopped veggies.

Atmosphere: 5

Food: 5

Service: 5

chloe decker

I am a regular customer here. I always get my sandwich, and my family prefers this location specifically for dining out. All the employees maintain hygiene, and they are always kind and respectful towards everyone. I love visiting here every time

Atmosphere: 5

Food: 5

Service: 5

Mellissa

Great experience! When i entered the store today the guy working there welcomed me with a big smile and made my order and it was the best sub i ever had. Definitely recommend this store.

Atmosphere: 5

Food: 5

Service: 5

Shrena Patel

Best subway outlet i ever have come to and great customer service experience. Best subway ever had.

Atmosphere: 5

Food: 5

Service: 5

Krish Patel

Great service by the workers and very great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Shawn

The food quality and sanitation is par to India standard’s; buyer beware! I speak Hindi and the worker personal were making fun of an old lady and commenting how she is big. The other even joked would you take this pathway for citizenship. Horrible people

Atmosphere: 1

Food: 1

Service: 1

Victoria D.

The ladies who served me were so sweet. I never received service like this at a Subway or any chain restaurant.

Thank you Krima & Kull. Have a lovely day!

Atmosphere: 5

Food: 5

Service: 5

Melissa O'Connor

Great service! Quick during lunch rush

Marc B

Wow, I finally found the worst Subway in North America. Asked for rosted chicken and it tasted lilke tuna. Tje fountain pop has no bubbles or flavours. Frankly, eating out of a porta potty would of enhanced the experience.

Atmosphere: 1

Food: 1

Service: 3

Sara

I ordered a footlong BMT and it was the best i ever had. Thank you to the morning guy who made my sub.

Atmosphere: 5

Food: 5

Service: 5

Loading...