Probably the worst restaurant experience I’ve ever had! From the start, the service was painfully slow. After a long wait, we finally placed our order, but no one ever came back to check on us and still no drinks! I had to get up myself to ask a question, and only then did the server mention that my drink would cost extra because they were apparently out of the tequila, so they wanted me to pay extra for another tequila brand. I changed to another option, but was then told (again) they didn’t even have spiced rum. In the end, we waited over 45 minutes just for three draft drinks and a beer. We only got our food because I insisted, otherwise, I’m not sure we would have been served at all. To make it worse, the drinks arrived after the food (and my order was incorrect, but at this point, i didn’t care!)
At some point, our server even handed us off to a colleague because she “had no more answers” for all the bad things going on. The new server showed up with a terrible attitude. When I asked her directly if she was giving us attitude, because she was, her reply was: “It must be my Ukrainian accent.” Completely unprofessional and inappropriate.
And to top it all off, there wasn’t even hand-soap in the washroom to wash our hands, completely unsanitary.
I honestly felt embarrassed for bringing my friends here. Terrible service, zero professionalism, questionable hygiene… I wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 3
Service: 1
Genevieve Painchaud
The pizza was nothing like the pictures unfortunately. At $25 it should not be a frozen flat crust.
Atmosphere: 4
Food: 1
Service: 2
Johanne V
Great ambience, beautiful patio setup and live music...as for the rest food and service was below par...not enough waiters, took a really long time to get the food that was not worth the wait (lukewarm pizza with hard crust)...may go back for drinks only
Atmosphere: 5
Food: 1
Service: 2
Shady
The place was great, horrible service. On a Saturday night they decided they are not profitable, closed 2 hours early and kicked out all 10 tables sitting. 0 care about customers only profit.
Atmosphere: 1
Food: 1
Service: 1
miss judi
Great location and ambience. Pizza crust was hard,beet arugula salad was not fresh. It's the season . Arugula is dark green not pale yellow,overdressed and canned beets!. Kim Chi Cesar was too salty to drink. Disappointing despite great service
Atmosphere: 5
Food: 1
Service: 5
Luis Souza
Food was good despite pricey. Seats are partially covered which in sunny days are quite hot to stay there. Maybe it’s better in the fall or spring.
Atmosphere: 4
Food: 4
Service: 5
ConversationsWithChloe
Critical and Useful Review You are coming here for the vibes, not the food.
Let’s start with the positives. Location and Atmosphere: - the location is beautiful. It features an “enclosed” outdoor space with trees, a variety of seating options (tables, lounge chairs/couches, high top tables), and some games like corn hole. - quiet and calm, definitely a relaxing feel - because it is outside, dogs are allowed on leash which for me is a positive - they have lots of umbrellas, heat lamps and canopies to ensure your dining experience is comfortable - definitely a drinks and apps vibe Overall score for atmosphere: 4.6/5
Service: - staff was attentive, polite, quick and easy going - provided our dog with a dog bowl of water and some pepperonis as a treat which was very kind - cleared the table quickly and made the overall dining experience enjoyable Overall Service
Now the food: - most importantly, this is not “from scratch” food, it is mainly processed food with some real food mixed in - we ordered tuna tartare, Margherita pizza and tacos trio. The tuna and avocado was nicely balanced, but the Italian style crostini’s were like the ones you get from Costco, and didn’t really fit the dish. Fried wontons may have been a better fit. The Margherita pizza I would equate to frozen boxed pizza where they added some basil on top. And the tacos were like the ones you get at the VIP movie theatre. - taste was good, but you certainly aren’t paying for high quality food - with that said, they should really come down on the prices of the food as our bill with drinks (one alcoholic, one non-alcoholic) came to $100. I would argue this food should have only been around $50 max. Overall Food Rating: 1.9/5
Atmosphere: 4
Food: 1
Service: 4
Mike Cloutier
Great service and beer selection.
Atmosphere: 5
Food: 5
Service: 5
Tanjina Hosen
They took very long time around 50 minutes for just one hummus and salad. Otherwise I love the Atmosphere. Its a Great place for gathering with friends.
Atmosphere: 5
Food: 5
Service: 4
Cheryl-Patricia Ebatha.
We had a reservation at 7:30 p.m. We were never served. We only asked for water twice. Well, we never got it. It's 9 p.m. and we just left the place without having eaten or drunk. Very bad experience, I'm very disappointed.
I’m in love with the mushroom pizza! I came here once before and this pizza is what brought me back! The service is also great! You won’t wait too much for the food to arrive and the servers are pleasant and accommodating!
Atmosphere: 5
Food: 5
Service: 5
Kathleen O'Grady
A hidden gem in Ottawa’s downtown. Wonderful natural outdoor space hidden in the courtyard of the national gallery — with elegant patio furniture and lots of tree shade. Play Cornhole while you wait for your food. Food is very good and reasonably priced.
Recommend! Good for big groups too. And kids.
Atmosphere: 5
Food: 4
Service: 5
Erin Yilmaz
Kyra was my waitress! She is the best ever. So kind, so funny, 10/10 service. Best waitress and service I’ve ever had. Will 100% be coming back here and I hope Kyra is my waitress again!
Atmosphere: 5
Food: 5
Service: 5
Abigail McMillan
Amazing place with great food Tom was infact the heater whisperer
Atmosphere: 5
Food: 5
Service: 5
Pamela Sanchez
I went with my boyfriend for his birthday, made a reservation weeks ahead (where I specified it was for a birthday) I also made a comment about it when we got seated.
Our waiter came to our table max 4 times in a +2 hour period and just kept running around seeing other tables but us, brought our appetizer without side plates or cutlery, another waiter ended up taking our order and not sending it which was really confusing, we had to wait for a long time for our mains and never got asked a single time after getting our drinks/food if we needed anything, at the end my request for a birthday dessert (even if I had to pay for it, which I mentioned) got totally ignored.
The ambience is really nice, and I think the place is too but service for sure spoiled it for us at the end.
Probably the worst restaurant experience I’ve ever had!
From the start, the service was painfully slow. After a long wait, we finally placed our order, but no one ever came back to check on us and still no drinks! I had to get up myself to ask a question, and only then did the server mention that my drink would cost extra because they were apparently out of the tequila, so they wanted me to pay extra for another tequila brand. I changed to another option, but was then told (again) they didn’t even have spiced rum. In the end, we waited over 45 minutes just for three draft drinks and a beer. We only got our food because I insisted, otherwise, I’m not sure we would have been served at all. To make it worse, the drinks arrived after the food (and my order was incorrect, but at this point, i didn’t care!)
At some point, our server even handed us off to a colleague because she “had no more answers” for all the bad things going on. The new server showed up with a terrible attitude. When I asked her directly if she was giving us attitude, because she was, her reply was: “It must be my Ukrainian accent.” Completely unprofessional and inappropriate.
And to top it all off, there wasn’t even hand-soap in the washroom to wash our hands, completely unsanitary.
I honestly felt embarrassed for bringing my friends here. Terrible service, zero professionalism, questionable hygiene… I wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 3
Service: 1
The pizza was nothing like the pictures unfortunately. At $25 it should not be a frozen flat crust.
Atmosphere: 4
Food: 1
Service: 2
Great ambience, beautiful patio setup and live music...as for the rest food and service was below par...not enough waiters, took a really long time to get the food that was not worth the wait (lukewarm pizza with hard crust)...may go back for drinks only
Atmosphere: 5
Food: 1
Service: 2
The place was great, horrible service. On a Saturday night they decided they are not profitable, closed 2 hours early and kicked out all 10 tables sitting. 0 care about customers only profit.
Atmosphere: 1
Food: 1
Service: 1
Great location and ambience. Pizza crust was hard,beet arugula salad was not fresh. It's the season . Arugula is dark green not pale yellow,overdressed and canned beets!.
Kim Chi Cesar was too salty to drink.
Disappointing despite great service
Atmosphere: 5
Food: 1
Service: 5
Food was good despite pricey. Seats are partially covered which in sunny days are quite hot to stay there. Maybe it’s better in the fall or spring.
Atmosphere: 4
Food: 4
Service: 5
Critical and Useful Review
You are coming here for the vibes, not the food.
Let’s start with the positives.
Location and Atmosphere:
- the location is beautiful. It features an “enclosed” outdoor space with trees, a variety of seating options (tables, lounge chairs/couches, high top tables), and some games like corn hole.
- quiet and calm, definitely a relaxing feel
- because it is outside, dogs are allowed on leash which for me is a positive
- they have lots of umbrellas, heat lamps and canopies to ensure your dining experience is comfortable
- definitely a drinks and apps vibe
Overall score for atmosphere: 4.6/5
Service:
- staff was attentive, polite, quick and easy going
- provided our dog with a dog bowl of water and some pepperonis as a treat which was very kind
- cleared the table quickly and made the overall dining experience enjoyable
Overall Service
Now the food:
- most importantly, this is not “from scratch” food, it is mainly processed food with some real food mixed in
- we ordered tuna tartare, Margherita pizza and tacos trio. The tuna and avocado was nicely balanced, but the Italian style crostini’s were like the ones you get from Costco, and didn’t really fit the dish. Fried wontons may have been a better fit. The Margherita pizza I would equate to frozen boxed pizza where they added some basil on top. And the tacos were like the ones you get at the VIP movie theatre.
- taste was good, but you certainly aren’t paying for high quality food
- with that said, they should really come down on the prices of the food as our bill with drinks (one alcoholic, one non-alcoholic) came to $100. I would argue this food should have only been around $50 max.
Overall Food Rating: 1.9/5
Atmosphere: 4
Food: 1
Service: 4
Great service and beer selection.
Atmosphere: 5
Food: 5
Service: 5
They took very long time around 50 minutes for just one hummus and salad. Otherwise I love the Atmosphere. Its a Great place for gathering with friends.
Atmosphere: 5
Food: 5
Service: 4
We had a reservation at 7:30 p.m. We were never served. We only asked for water twice. Well, we never got it. It's 9 p.m. and we just left the place without having eaten or drunk. Very bad experience, I'm very disappointed.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I’m in love with the mushroom pizza! I came here once before and this pizza is what brought me back! The service is also great! You won’t wait too much for the food to arrive and the servers are pleasant and accommodating!
Atmosphere: 5
Food: 5
Service: 5
A hidden gem in Ottawa’s downtown. Wonderful natural outdoor space hidden in the courtyard of the national gallery — with elegant patio furniture and lots of tree shade. Play Cornhole while you wait for your food. Food is very good and reasonably priced.
Recommend! Good for big groups too. And kids.
Atmosphere: 5
Food: 4
Service: 5
Kyra was my waitress! She is the best ever. So kind, so funny, 10/10 service. Best waitress and service I’ve ever had. Will 100% be coming back here and I hope Kyra is my waitress again!
Atmosphere: 5
Food: 5
Service: 5
Amazing place with great food Tom was infact the heater whisperer
Atmosphere: 5
Food: 5
Service: 5
I went with my boyfriend for his birthday, made a reservation weeks ahead (where I specified it was for a birthday) I also made a comment about it when we got seated.
Our waiter came to our table max 4 times in a +2 hour period and just kept running around seeing other tables but us, brought our appetizer without side plates or cutlery, another waiter ended up taking our order and not sending it which was really confusing, we had to wait for a long time for our mains and never got asked a single time after getting our drinks/food if we needed anything, at the end my request for a birthday dessert (even if I had to pay for it, which I mentioned) got totally ignored.
The ambience is really nice, and I think the place is too but service for sure spoiled it for us at the end.
Atmosphere: 4
Food: 2
Service: 1
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