Thai Express Restaurant Ottawa

Good food

If I could give zero stars I would. I used to order pad Thai quite frequently. It was so horrible this time I opened it up, took a bite and walked over and kindly addressed the men working. I let him know that it didn’t taste as usual if I could get some more sauce, I wouldn’t mind paying extra for it all the rice noodles stuck together. There was no taste. He told me they did not offer refunds, but I didn’t ask for refund. I asked him to fix the food that I paid for. He denied I left the food with him and thanked him.
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If I could give 0 stars I would. This was the worst experience ever that probably has ruined my taste for Thai express anywhere. I ordered pad see ew (#8) and they served it to me on a paper plate. The food stuck to the paper and it was all over my food. I couldn't eat it at all. This can't be safe to consume. I went back and they refunded me however I cant be the only one who has had this issue? Why are you serving food on plates that peel into the food? I've added photos for evidence. Don't eat here.

Food: 1

Recommended dishes: Pad See EW

Why is this rated so low? This was amazing, I ate my cousin's leftovers, and even cold, I think it was the best, and the last time I had pad Thai was in Barrie, and I'd almost given up on Thai Express, you've redeemed yourself in my eyes, yummy, thanks.

Atmosphere: 5

Food: 5

Service: 5

Very unfriendly and unwelcoming service. I bought lunch today and the middle-aged gentleman behind the counter appears to believe he is doing customers a favour by taking their money and serving them. No "thank you", no "you're welcome" when the client thanks him, no eye contact and an impatient, disinterested attitude. I'll also note that wooden spoons really don't work well with large bowls of soup. The one plastic spoon available at the counter had hair on it.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Soup

Ordered chicken pad sew for my husband and I for date night. We got food poisoning. I called and told them I was not angry but did not want other customers to experience the same thing. I was hung up on and told it was impossible that their food could make someone sick. I have always loved Thai express but probably will never eat it again unfortunately

Atmosphere: 1

Food: 1

Service: 1

No eye contact, as little interaction as possible. Ordered gf fried rice with chicken and got tough dry pieces of chicken, barely any vegetables and altogether wasn’t worth any money. First time at this location. Never had a bad batch or bad customer service at other locations.

Owner took my cash then start cooking are food no hands wash told him he start yelling back wow

Atmosphere: 2

Food: 1

Service: 1

Ordered the chicken pad Thai. Was disappointed to see the takeout container only 3/4 full. The former owners and any other location always stuffs the container. Was a little on the dry side too.

Food: 3

Service: 4

Not sure what happened to the old owners or managers but I think ownership changed. New staff it seems, I don't see the elderly chinese could who used to run the shop.

Flavors and quality have dropped, and it was not very good. When I brought the issue of the undercooked noodles and stale chicken to the male manager, he shrugged it off and said they only serve good food. Bad service.

The franchise is not taking responsibility for their unpaid supply bills since 2023. Please take action.

Not clean and the food tastes weird, rude customer service. Avoid avoid

Atmosphere: 1

Food: 1

Service: 1

I got the Cashew Chicken, my favourite. I had fast service!

Atmosphere: 5

Food: 5

Service: 5

The quality has changed. Pad Thai does not taste like it used to. We portion has decreased and drenched in sauce.

Atmosphere: 3

Food: 1

Service: 3

The quality has changed. Pad Thai does not taste like it used to. We portion has decreased and drenched in sauce.

Atmosphere: 3

Food: 1

Service: 3