Thai Express Restaurant Ottawa

Very disappointed. The service and atmosphere were great. I was greeted with a hello and the cashier was patient while I made my choices.
But....the food was...not great. It was bland, lacking any thai flavours and was flat. I ordered the chicken pad thai and chicken coconut bowl. I tasted nothing but a bit of spice. Nothing. I'm not sure if the sauces used were old and watered down, or he just didn't use enough.
It was not good.
I expected better Thai Express. I will not be returning to this location and encourage others to go somewhere else.

Atmosphere: 5

Food: 1

Service: 5

I like Thai express. It’s my favourite fast food. This Thai express is by far the best one I have eaten in years!

Vegetarian options: Lots of options.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bowl of Noodles

It's kind of expensive for just trashy noodles

Atmosphere: 1

Food: 4

Service: 3

The most disappointing experience I have ever had with Thai Express. I have always enjoyed the yellow curry. The one I had today did resemble nor taste like the previous ones.The chicken was left in very large pieces, vegetables undercooked and lqcking in variety, and no curry flavour to speak of.

Food: 1

My mother and I shared a delicious pad thai chicken with extra beansprouts (spicy), and a pad thai shrimp with extra beansprouts (mild). Fresh and delicious!

Mine was very spicy?I love spice (married to a Latino), but boy was that ?️?

The emoloyee provided me with lime and peanuts. He was pleasant to be around:)

Atmosphere: 5

Food: 4

Service: 5

There's actually something wrong about this particular Thai Express location.
They may not be using all of the spices that are intended to be in the meals -- the food is extremely bland.
But it made me think -- why not just go to a real Thai restaurant anyway?

Atmosphere: 4

Food: 2

Service: 5

I’ve come here many times staff is always friendly establishment is clean and well kept and food is amazing and that’s compared to other Thai express locations

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl of Noodles

Well I've tried to ignore the last couple times, but this place is really getting bad by one thing for me. I always order the General Teriyaki spicy and nothing else but the last three times I'm getting the Chicken absolutely not fresh. I know what I am talking about. It's so bad to the point the chicken was brown from inside (not because it's not cooked, but because it was cocked ages ago) dont try to justify it. It was very bad that you lost a loyal customer for life

Food: 1

Bland green curry on crunchy rice. How hard is cooking rice ?Disappointed again. Not worth the price.

Atmosphere: 1

Food: 1

Service: 4

Wow went there for the first time yesterday and the Pad See Ew (rice noodles with beef and spinach) it was so amazing, very tasty. I will love to go back however I’m about 25 mins away from this restaurant. I’ll be trying their Pad Thai next time. Also the restaurant was very clean and beautiful ambience inside, given this, next time I will dine in.

Atmosphere: 5

Food: 5

Service: 5

This was my first time at Thai Express. I asked for bok choy as extra with my chicken pad see ew but I don’t think they carry this ingredient so when the cook heard me asking for it, he offered Napa cabbage as an alternative. This was wonderful customer service and the dish was absolutely delicious! Also the mural is lovely. Thank you :)

Atmosphere: 5

Food: 5

Service: 5

Really worse Thai Express!!

Atmosphere: 1

Food: 2

Service: 1

Service was amazing. However, the food is lacking. The chicken in my general Thai mango was about 85% batter and extremely crunchy. They flooded the food in sauce, so yes, it tasted good. However, it was very liquidity. Last time I tried this location was awhile ago after this experience I can say this place is horrible. At a cost of $17 the portion size is horrendously small. I wouldn't recommend this place to people I hate.

Atmosphere: 2

Food: 1

Service: 5

Ordered chicken pad Thai, extra spicy, as well as a peanut shak-a-bowl with shrimp.From what I saw on the website, the shak-a-bowl is supposed to be a salad with fresh vegetables. The photos show all raw vegetables with bean sprouts and red peppers. The food I received, all the vegetables were sauteed and there were several pieces of green peppers and two slivers of red, and no bean sprouts. I understand that vegetables can be a little seasonal, but no bean sprouts? And instead of shrimp there was chicken. A huge disappointment to my autistic partner who can't eat cooked vegetables. Pretty sure I paid more for shrimp, too, but I can't find the receipt anymore. Anyway, this dish ended up uneaten in the fridge.The chicken pad thai was fine, if rather bland. Extra spicy it was not. The spicy chicken sandwich from Popeye's next door is spicier than these noodles. Other Thai Express locations will make my pad thai "Thai spicy" but this location seems pretty cheap on the flavourings.All in all, not worth the $39 after tax for the order. I don't think this would have been worth half that. Supremely disappointed in this location.

Atmosphere: 4

Food: 1

Service: 4

I have to say I haven't been to this location for the past two years because previously the noodles were so overcooked and food was bland. But I'm glad I stopped by today because the pad sew was AMAZING. The noodles were just right. The flavours wee perfect. Lots of meat, eggs and broccoli. The lady at the cashier was so friendly and was smiling the whole time.

Atmosphere: 5

Food: 5

Service: 5