Tim Hortons
50 Rideau St, Ottawa
(613) 235-5522
Recent Reviews
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I ordered a chicken wrap and a doughnut at the ordering screen, waited the full time, only to watch my number disappear off the screen with no explanation. I asked an employee what happened, and they told me they were out of food. When I told him I had already paid, he told me I could go online to refund it. Honestly shocked at this.
Service: 1
Waited 30 minutes for a medium French vanilla, medium hot chocolate, a croissant and 20 doughnuts….
Atmosphere: 1
Service: 1
Not recommended, at All!!
Atmosphere: 1
Food: 1
Service: 1
I CAME TO GET A FARMERS WRAP AND I WAS TOLD IT WAS A TEN MINUTE WAIT ON HASHBROWNS. THAT’S FINE I SAID I’D WAIT IT HAPPENS I GET IT IT’S OKAY. BUT THEN I FINALLY GET MY FOOD AND THEY PUT WEDGES IN MY WRAP! ASK ME FIRST! TERRIBLE SERVICE!
Atmosphere: 1
Food: 1
Service: 1
Customer service was awful, gave wrong order, requested the correct item, messed up the order gave in it, i hated it. Gave a double double inplace of my ice cap and what too which is in liquid form, are kidding me, person who served me was a man in mid late 30s, looks like desi person, if anyone from management is seeing this rectify
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donut, Double Double Cappuccino and Croissant
Incompetent staff, doesn't know how to make a cold brew...
They started arguing instead of listening to me.
Atmosphere: 3
Food: 1
Service: 1
Seems to be closed now. Went to get breakfast there this morning and it was all borded up.
New - 2024-10-19
Also love the automated response that doesn't address the fact that the store is all boarded up. Is it closed now?
I had a disappointing experience at Tim Hortons recently. The service was incredibly slow, even though there weren’t many customers in line. The staff seemed disorganized and distracted, and my order took much longer than expected. When I finally received my coffee, it wasn’t prepared as I requested, and my food was barely warm. The lack of attention to detail and poor customer service made the visit frustrating. Overall, the experience was far below the usual Tim Hortons standard, and I left feeling dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Gives me a cold sandwich
Atmosphere: 1
Food: 1
Service: 1
It took literally 38 minutes to get 2 flatbread and a donut, I wanted a Tim bit bucket and they did not have it. Really disappointing, burnt flatbread too.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Whoever was in charge of prepping my bagel needs to go back for training.....How can I order plain bagel and cream cheese,and I received this horrible and burnt looking bagel and there's a big chunk of cream cheese that wasn't spread properly. It was so poorly made, even my toddler would have done a better job. I differently will not be returning to this place and wouldnt recommend it.
Food: 1
World's slowest staff.
Atmosphere: 2
Service: 1
Love this location
Atmosphere: 5
Food: 5
Service: 5
It’s literally a Homeless shelter
Atmosphere: 1
Food: 1
Service: 2
This time I went, someone was very rude to me when I just asked if I can have a beverage with oat, just to return and find that apparently they do not even bother to buy any oat or soy beverages anymore. Even though it's a promise to consider those who have to drink without dairy. So do not bother if you cannot have dairy
Atmosphere: 1
Food: 1
Service: 1
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