The morning crew at Richmond Tim Hortons always starts my day with a smile!
Atmosphere: 5
Food: 5
Service: 5
Sarah Vyselaar
Great service, clean and cozy
Atmosphere: 5
Food: 5
Service: 5
Ryan kearns
This guy was super nice
Atmosphere: 5
Food: 5
Service: 5
Kyanna Lalonde
Great service
KHALED K
The best Tim Horton I’ve been in super fast and very friendly
Atmosphere: 5
Food: 5
Service: 5
Redouane Mounay
Dear manager, next time when I asked to toast the bread, don't tell me you touch it we can't toast it. You could completely change it for the client. Be nice!!!!!
Atmosphere: 1
Food: 1
Service: 1
Cole Dennison
Amazing customer service and hospitality. Very fast in storefront service.
Atmosphere: 5
Food: 5
Service: 5
Ariana Boyer
There is only a select few employees that i actually like. The rest of the must be stupid or something. They never get orders right and whoever the baker is, undercooks both the sausage and the bacon. Never have i come here and got my breakfast right or with actual COOKED bacon. Step it up Tim’s I’m at the point where i just hate going there. Ridiculous.
Atmosphere: 5
Food: 1
Service: 2
emma taylor
After going in with my dad to get him a steeped tea, we were given coffee instead. This is not the first time it has happened. The employees have no care for what their customers are ordering and they try to rush us away as fast as they can.
Atmosphere: 1
Food: 1
Service: 1
Christina Kelly
The manager here is awesome! He’s so funny and friendly! Will definitely be making this my new Tim hortons
Absolutely horrible customer service. Get's worse with every visit. Saw that there was a huge lineup at the drive through but ate in. Ordered two coffees one pizza and one wrap at 6.15pm. There was not one person in the restaurant but I had to wait 20 minutes for my food; along with another customer that only ordered one pizza. And employing other than the one that served me asked.After I ordered, how can she help me. I replied that i've already been served and i'm waiting for my food. 10 minutes after that I received my order. Upon receiving my order 20 minutes after ordering it, I did not get one apology or the amount of time that I had to wait. While I was waiting there were several other customers that were also waiting a long long time for their orders. Some just coming in for a coffee and a donut and waiting 10-15 minutes Absolutely unacceptable
Atmosphere: 1
Food: 4
Service: 1
LOVE LOVE
New and clean interior pleasant to be in ❤️ staff friendly and quick. Love this branch 💯🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Mike Fraser
Customer service here is abhorrent. Owen seems to be extremely unhappy and it makes customers uncomfortable. Sliding things across the counter to the point they fall over. No eye contact and the saddest "have a good day" I've ever heard. If you are that miserable maybe it's time to quit.
Atmosphere: 1
Food: 2
Service: 1
Allan Aurieni
20 minutes in line to order my food and another 5 min waiting to get it done. A order a 4cheese bagel with cream cheese and a medium coffee. It was 9:30am to 10:00 am on Friday
Parking: Lot full
Kid-friendliness: Staff is friendly but slow
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Bagel
Shawn
I had an issue where an item was opened up and served to me. I’ve reached out a few times and it’s been weeks. I have not heard back from this store and at this point why bother you clearly don’t care. I would watch this store as items are opened that are sealed or wrapped ect and served to you. Awful customer service
The morning crew at Richmond Tim Hortons always starts my day with a smile!
Atmosphere: 5
Food: 5
Service: 5
Great service, clean and cozy
Atmosphere: 5
Food: 5
Service: 5
This guy was super nice
Atmosphere: 5
Food: 5
Service: 5
Great service
The best Tim Horton I’ve been in super fast and very friendly
Atmosphere: 5
Food: 5
Service: 5
Dear manager, next time when I asked to toast the bread, don't tell me you touch it we can't toast it. You could completely change it for the client. Be nice!!!!!
Atmosphere: 1
Food: 1
Service: 1
Amazing customer service and hospitality.
Very fast in storefront service.
Atmosphere: 5
Food: 5
Service: 5
There is only a select few employees that i actually like. The rest of the must be stupid or something. They never get orders right and whoever the baker is, undercooks both the sausage and the bacon. Never have i come here and got my breakfast right or with actual COOKED bacon. Step it up Tim’s I’m at the point where i just hate going there. Ridiculous.
Atmosphere: 5
Food: 1
Service: 2
After going in with my dad to get him a steeped tea, we were given coffee instead. This is not the first time it has happened. The employees have no care for what their customers are ordering and they try to rush us away as fast as they can.
Atmosphere: 1
Food: 1
Service: 1
The manager here is awesome! He’s so funny and friendly! Will definitely be making this my new Tim hortons
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely horrible customer service. Get's worse with every visit. Saw that there was a huge lineup at the drive through but ate in. Ordered two coffees one pizza and one wrap at 6.15pm. There was not one person in the restaurant but I had to wait 20 minutes for my food; along with another customer that only ordered one pizza. And employing other than the one that served me asked.After I ordered, how can she help me. I replied that i've already been served and i'm waiting for my food. 10 minutes after that I received my order.
Upon receiving my order 20 minutes after ordering it, I did not get one apology or the amount of time that I had to wait. While I was waiting there were several other customers that were also waiting a long long time for their orders. Some just coming in for a coffee and a donut and waiting 10-15 minutes
Absolutely unacceptable
Atmosphere: 1
Food: 4
Service: 1
New and clean interior pleasant to be in ❤️ staff friendly and quick. Love this branch 💯🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Customer service here is abhorrent. Owen seems to be extremely unhappy and it makes customers uncomfortable. Sliding things across the counter to the point they fall over. No eye contact and the saddest "have a good day" I've ever heard. If you are that miserable maybe it's time to quit.
Atmosphere: 1
Food: 2
Service: 1
20 minutes in line to order my food and another 5 min waiting to get it done. A order a 4cheese bagel with cream cheese and a medium coffee.
It was 9:30am to 10:00 am on Friday
Parking: Lot full
Kid-friendliness: Staff is friendly but slow
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Bagel
I had an issue where an item was opened up and served to me. I’ve reached out a few times and it’s been weeks. I have not heard back from this store and at this point why bother you clearly don’t care. I would watch this store as items are opened that are sealed or wrapped ect and served to you. Awful customer service
Atmosphere: 1
Food: 1
Service: 1
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