I went to this Tim Hortons on my way to work after a doctors appointment. I wanted to try the new biscoff latte. I noticed the taste was… off? I got to work and opened it and realized that there was curdled milk in it.
I reach out and filled out the form for Tim Hortons customer care. I was told by them the specific location deals with issues with customer satisfaction and will work with me to make things right. I’ve been in constant contact with guest care for over 2 weeks and they claim the issue has been brought to the managers attention multiple times. I have not heard anything from them.
This is a major health and safety violation.
Adding as I can’t directly reply to the owners response. I did reach out to customer care and they told me the owner of this location should be reaching out to me. It’s been nearly 2 months and I have not heard anything from either the store owner and customer care. Beyond disgusted with the level of care that Tim Hortons provides, especially over a $3 coffee. It feels like it wouldn’t be hard to make this right, but I’m just being given the run around and I can only assume they hope that I either give up or forget about it. But I won’t.
Atmosphere: 1
Food: 1
Service: 1
Eric Nyongolo
Good all the time
Atmosphere: 5
Food: 5
Service: 5
Dipesh Verma
Great customer service at Tim Hortons. Noneet was very polite, friendly, and quick at the drive-thru. Made the experience smooth and pleasant. Keep up the good work! ☕️👍
Atmosphere: 5
Food: 5
Service: 5
pawan sainthly
Satendra and that guy Noneet both are very fast and supportive Best tim hortons in ottawa
Atmosphere: 5
Food: 5
Service: 5
Sebastian Gonzalez
Best loaded wrap i have ever had from any tim hortons franchise. They really took “loaded” to its deserved level. If you want portions that you paid for go to this tim hortons franchise.
Tim Scharf
Tracy is the best! The staff remain very friendly even when busy.
Atmosphere: 5
Food: 5
Service: 5
Ashu Boxer
Amazing staff here
Atmosphere: 5
Food: 5
Service: 5
Piyush Saini
I came here in the afternoon and ordered two bowls. They cannot make it on time. They need more than ten minutes to prepare two bowls of rice. Poor service. Not on time. Don't care about the client; they said to wait at the front and food would be ready in 3 minutes. Wait more than 10 minutes and then contact the store; they stated we are creating it right now. Workers should understand that we are using the drive-thru to save time, and employees are having fun. Quantity of food is not good. 15 minutes of empty bowl. Thank you @Tim hortons for taking care of their customers.
Why you guys always mess up with drive through orders. Again order some food and get something else. Why you are not working properly.
Same experience again Dec 1 Mess up again with my order and visit there and show them but they are not accepting their mistake.
Thank you for all the food you provide me. No more food from this specific location.
Rex Banner
They can't even put turkey on a sandwich correctly. Folds it in half and bam! Sandwich. Leaving 2 inches of bread on either side. Proceeds to put on tiny dab of mayo. 12$ please! Tim Hortons has become a joke.
Atmosphere: 2
Food: 1
Service: 1
Chris Eh
Drive thru- UPDATE
This is the second Friday in a row... and for the past 3 years we have come to expect crap service... from people that cannot speak or comprehend English, to saying our orders 4 times to ensure this is what we are going to get... to even on Sunday taking my order back from Last Fridays attempt, only to be told the Tea was comped, but because I was a day late, the bagel wouldn't be???
So, again not even an hour ago.. I asked for an Extra Large Steep Tea, 3 Cream, 2 Sweeteners
Get home take a sip... and guess what?? It's a coffee.
Close this location, Fire and Re-hire NEW EXPERIENCED staff, get the staff from Carleton Place and give them a BONUS... the old staff can go kick rocks.
Head office needs to clean house.
This isn't close to how your outlets should be represented.
FEBRUARY 28, 2024
A family member tricked me into going this afternoon... 2:45pm to be exact. I once again ordered a XL Steep Tea, with 3 cream, 2 sweetener, and a Cilantro Lime Crispy Chicken wrap.
after it cooled down lots, hence all the cream, there was zero sweetener in it. WHY it was written on top of the LID!!! I drank it to the bottom.
So the general public, employees, managers, and Tim Horton Corporate Head Office, know we are thinking to picket this location.
We, my family, our neighbours, people that live in Richmond, and people that commute through Richmond on their way to work, are completely fed up of accepting wrong orders, or taking a drink of hot tea to find out it's coffee, or items the we ask for and get home to find out it isn't what we paid for.
You tell people that have issue with you to contact Client care, but it seems like you just don't listen to the NUMEROUS COMPLAINTS you have.
What will it take? Picket this location? Put in ore complaints?
September 15, 2025
The last time you hear from me..
Quick what does a BLT have in it? Over the weekend I got 3/8 of an inch of processed ham...
Tonight I got 10 slices of ham on a BLT each once cost $6.20
$14.40 plus the Sugar Laden X-large Earl Grey tea 3 cream 2 SWEETENER
At least the staff in Carleton Place know what's in a BLT
i had a great experience when I visited in the store. Food is good and service is so fast
Atmosphere: 5
Food: 5
Service: 5
Benjie Maramba
The service is fast and staff are all the friendly.
Atmosphere: 5
Food: 5
Service: 5
Gurpreet Singh
The food was so delicious
Atmosphere: 5
Food: 5
Service: 5
emmaleah graham
My family and I went and they told us it would be 10 minutes till our food came out. We waited 25 minutes until they came out and told us a little longer for our food. Not impressed with the service and wait
I went to this Tim Hortons on my way to work after a doctors appointment. I wanted to try the new biscoff latte. I noticed the taste was… off? I got to work and opened it and realized that there was curdled milk in it.
I reach out and filled out the form for Tim Hortons customer care. I was told by them the specific location deals with issues with customer satisfaction and will work with me to make things right. I’ve been in constant contact with guest care for over 2 weeks and they claim the issue has been brought to the managers attention multiple times. I have not heard anything from them.
This is a major health and safety violation.
Adding as I can’t directly reply to the owners response. I did reach out to customer care and they told me the owner of this location should be reaching out to me. It’s been nearly 2 months and I have not heard anything from either the store owner and customer care. Beyond disgusted with the level of care that Tim Hortons provides, especially over a $3 coffee. It feels like it wouldn’t be hard to make this right, but I’m just being given the run around and I can only assume they hope that I either give up or forget about it. But I won’t.
Atmosphere: 1
Food: 1
Service: 1
Good all the time
Atmosphere: 5
Food: 5
Service: 5
Great customer service at Tim Hortons. Noneet was very polite, friendly, and quick at the drive-thru. Made the experience smooth and pleasant. Keep up the good work! ☕️👍
Atmosphere: 5
Food: 5
Service: 5
Satendra and that guy
Noneet both are very fast and supportive
Best tim hortons in ottawa
Atmosphere: 5
Food: 5
Service: 5
Best loaded wrap i have ever had from any tim hortons franchise. They really took “loaded” to its deserved level. If you want
portions that you paid for go to this tim hortons franchise.
Tracy is the best!
The staff remain very friendly even when busy.
Atmosphere: 5
Food: 5
Service: 5
Amazing staff here
Atmosphere: 5
Food: 5
Service: 5
I came here in the afternoon and ordered two bowls. They cannot make it on time. They need more than ten minutes to prepare two bowls of rice. Poor service. Not on time. Don't care about the client; they said to wait at the front and food would be ready in 3 minutes. Wait more than 10 minutes and then contact the store; they stated we are creating it right now. Workers should understand that we are using the drive-thru to save time, and employees are having fun.
Quantity of food is not good.
15 minutes of empty bowl.
Thank you @Tim hortons for taking care of their customers.
Why you guys always mess up with drive through orders. Again order some food and get something else.
Why you are not working properly.
Same experience again Dec 1
Mess up again with my order and visit there and show them but they are not accepting their mistake.
Thank you for all the food you provide me.
No more food from this specific location.
They can't even put turkey on a sandwich correctly. Folds it in half and bam! Sandwich. Leaving 2 inches of bread on either side. Proceeds to put on tiny dab of mayo. 12$ please!
Tim Hortons has become a joke.
Atmosphere: 2
Food: 1
Service: 1
Drive thru- UPDATE
This is the second Friday in a row... and for the past 3 years we have come to expect crap service... from people that cannot speak or comprehend English, to saying our orders 4 times to ensure this is what we are going to get... to even on Sunday taking my order back from Last Fridays attempt, only to be told the Tea was comped, but because I was a day late, the bagel wouldn't be???
So, again not even an hour ago.. I asked for an Extra Large Steep Tea, 3 Cream, 2 Sweeteners
Get home take a sip... and guess what?? It's a coffee.
Close this location, Fire and Re-hire NEW EXPERIENCED staff, get the staff from Carleton Place and give them a BONUS... the old staff can go kick rocks.
Head office needs to clean house.
This isn't close to how your outlets should be represented.
FEBRUARY 28, 2024
A family member tricked me into going this afternoon... 2:45pm to be exact. I once again ordered a XL Steep Tea, with 3 cream, 2 sweetener, and a Cilantro Lime Crispy Chicken wrap.
after it cooled down lots, hence all the cream, there was zero sweetener in it. WHY it was written on top of the LID!!! I drank it to the bottom.
So the general public, employees, managers, and Tim Horton Corporate Head Office, know we are thinking to picket this location.
We, my family, our neighbours, people that live in Richmond, and people that commute through Richmond on their way to work, are completely fed up of accepting wrong orders, or taking a drink of hot tea to find out it's coffee, or items the we ask for and get home to find out it isn't what we paid for.
You tell people that have issue with you to contact Client care, but it seems like you just don't listen to the NUMEROUS COMPLAINTS you have.
What will it take? Picket this location? Put in ore complaints?
September 15, 2025
The last time you hear from me..
Quick what does a BLT have in it? Over the weekend I got 3/8 of an inch of processed ham...
Tonight I got 10 slices of ham on a BLT each once cost $6.20
$14.40 plus the Sugar Laden X-large Earl Grey tea 3 cream 2 SWEETENER
At least the staff in Carleton Place know what's in a BLT
Good Bye
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
i had a great experience when I visited in the store. Food is good and service is so fast
Atmosphere: 5
Food: 5
Service: 5
The service is fast and staff are all the friendly.
Atmosphere: 5
Food: 5
Service: 5
The food was so delicious
Atmosphere: 5
Food: 5
Service: 5
My family and I went and they told us it would be 10 minutes till our food came out. We waited 25 minutes until they came out and told us a little longer for our food. Not impressed with the service and wait
Atmosphere: 1
Food: 2
Service: 1
Great customer service and great food
Atmosphere: 4
Food: 5
Service: 5
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