Today, I visited Tim Hortons with my partner, and we had an unpleasant experience with one of the cashiers, whose behavior was outright rude. We were standing at the counter deciding what to order, and he abruptly asked us to hurry up because “there’s a line.” At that time, the store was empty, and there was no one else waiting behind us.
We proceeded to place our order, and while waiting for our coffee, a Canadian customer came in. To our surprise, the cashier’s attitude immediately shifted, becoming polite and courteous toward this new customer. This change felt discriminatory and left us feeling disrespected. When we asked other employees, they mentioned the cashier’s name as Ranji (apologies if the spelling is incorrect) and that he may be from Korea.
We were deeply disappointed by the way we were treated and felt uncomfortable with the biased service. Unfortunately, we won’t be returning to this location. Respect and courtesy should be consistent with all customers, regardless of background.
Atmosphere: 1
Service: 1
Sharmila Singh
I often go to this location, staff provide great customer service with a smile ? The Manager is always give excellent customer Lovepreet and Donna are super friendly, always prepares order on time.
Nevi Sus
I was there few days before after so long to order steeped tea and bagel . A lady who was manager in there was very angry and broke the pot and also scolding her staff in front of customers which is so unprofessional. Also i got very less cream cheese in my bagel.
Atmosphere: 1
Food: 2
Service: 1
Christopher Marko (Chris)
Food is excellent quality but could be served more quickly as the wait before ordering is typically long during meal times so the additional wait could be done without. Otherwise the service staff seem to be working their hardest but management should hire extra workers. All in all this an excellent destination if you're traveling on foot, cycling, or public transit, as the only parking available is paid street parking which in Ottawa is not cheap, however this should not affect your decision to patronize this location as obviously the management has no control over cost of parking. (Previous comments on parking I made were in error as I confused this location for another.)
Parking: Paid street parking managed by City of Ottawa is available adjacent to this location and all up and down the street. Short periods are slightly costly and spots are scarce during peak periods.
Wheelchair accessibility: Plenty of tables with room for mobility devices. Automatic doors and ramps where necessary.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bagels, Sausage N English Muffin
Jade Burnett
1 star just because of how disgusting their bathroom is. it's always a mess just like in the video.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bagels
Joseph Vega
Great place for breakfast and coffee.
Atmosphere: 5
Food: 5
Service: 5
Sean Pink
When you order from them they just put whatever they feel like in the bag without checking their chit. If somethings out of stock they’ll just charge you for a different item.
Adoum Mht Ali
Too late for the delivery man
Atmosphere: 1
Food: 1
Service: 1
Ryan Seguin
Always a huge line and only one person taking orders, make it make sense.
Atmosphere: 1
Food: 3
Service: 1
Nick Brennan
Terrible service and improperly trained staff. Don't expect to get what you order.
This Timmy’s is a little sus. The clientele is somewhat rough. Not their fault, just the way it is. The food was good as always. They close at 6 PM. Probably a good thing.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Farmers Wraps
Stephanie Mcbride
Worst place slow sercive takes long time to get your food I always ask for double toasted and my bagel is never double toasted verry disappointed
Food: 1
Service: 1
Recommended dishes: Farmers Wraps
Paras Rai
Tim Hortons is my best place. My child love pizza here. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut and Muffin
Matt
Pros: I order my coffee through the app every morning so I skip the long line every time. The staff usually recognizes me and gives me my order right away which is amazing.
Cons: It has happened more than once where my coffee wasn't "seasoned" the way I wanted and the line up is often long probably due to them being understaffed
Today, I visited Tim Hortons with my partner, and we had an unpleasant experience with one of the cashiers, whose behavior was outright rude. We were standing at the counter deciding what to order, and he abruptly asked us to hurry up because “there’s a line.” At that time, the store was empty, and there was no one else waiting behind us.
We proceeded to place our order, and while waiting for our coffee, a Canadian customer came in. To our surprise, the cashier’s attitude immediately shifted, becoming polite and courteous toward this new customer. This change felt discriminatory and left us feeling disrespected. When we asked other employees, they mentioned the cashier’s name as Ranji (apologies if the spelling is incorrect) and that he may be from Korea.
We were deeply disappointed by the way we were treated and felt uncomfortable with the biased service. Unfortunately, we won’t be returning to this location. Respect and courtesy should be consistent with all customers, regardless of background.
Atmosphere: 1
Service: 1
I often go to this location, staff provide great customer service with a smile ?
The Manager is always give excellent customer
Lovepreet and Donna are super friendly, always prepares order on time.
I was there few days before after so long to order steeped tea and bagel . A lady who was manager in there was very angry and broke the pot and also scolding her staff in front of customers which is so unprofessional. Also i got very less cream cheese in my bagel.
Atmosphere: 1
Food: 2
Service: 1
Food is excellent quality but could be served more quickly as the wait before ordering is typically long during meal times so the additional wait could be done without. Otherwise the service staff seem to be working their hardest but management should hire extra workers. All in all this an excellent destination if you're traveling on foot, cycling, or public transit, as the only parking available is paid street parking which in Ottawa is not cheap, however this should not affect your decision to patronize this location as obviously the management has no control over cost of parking. (Previous comments on parking I made were in error as I confused this location for another.)
Parking: Paid street parking managed by City of Ottawa is available adjacent to this location and all up and down the street. Short periods are slightly costly and spots are scarce during peak periods.
Wheelchair accessibility: Plenty of tables with room for mobility devices. Automatic doors and ramps where necessary.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bagels, Sausage N English Muffin
1 star just because of how disgusting their bathroom is. it's always a mess just like in the video.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Bagels
Great place for breakfast and coffee.
Atmosphere: 5
Food: 5
Service: 5
When you order from them they just put whatever they feel like in the bag without checking their chit. If somethings out of stock they’ll just charge you for a different item.
Too late for the delivery man
Atmosphere: 1
Food: 1
Service: 1
Always a huge line and only one person taking orders, make it make sense.
Atmosphere: 1
Food: 3
Service: 1
Terrible service and improperly trained staff. Don't expect to get what you order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Timmy’s is a little sus. The clientele is somewhat rough. Not their fault, just the way it is. The food was good as always. They close at 6 PM. Probably a good thing.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Farmers Wraps
Worst place slow sercive takes long time to get your food I always ask for double toasted and my bagel is never double toasted verry disappointed
Food: 1
Service: 1
Recommended dishes: Farmers Wraps
Tim Hortons is my best place. My child love pizza here. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut and Muffin
Pros:
I order my coffee through the app every morning so I skip the long line every time. The staff usually recognizes me and gives me my order right away which is amazing.
Cons:
It has happened more than once where my coffee wasn't "seasoned" the way I wanted and the line up is often long probably due to them being understaffed
Atmosphere: 2
Food: 4
Service: 3
convenient location
Atmosphere: 5
Food: 3
Service: 4
Loading...