Tim Hortons

423 Cumberland St, Ottawa
(613) 789-6444

Recent Reviews

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Sarojane Bernard

Was at the store on June 7th at 11:10. Did not get out of the store until 11: 40. There was one person in front of me ordering three drinks and one sandwich. When I left she was still waiting for her items. There was one girl working the cash and was slow as possible. When I entered the coffee shop a stack of clear cups fell on the floor and the girl just put it back on the counter. I kept an eye on it and as time went on she took the clear cups and she put it back on the counter with the other cups. I did let her know that those cups were unsanitary and she needed to throw them away and she went yes yes okay no problem. Then I ordered a sandwich with no cheese. I watched the girl make my sandwich halfway making the sandwich. She read the board notice. It said no cheese pulled off the cheese finish making the sandwich and I asked her to remake it because she had put cheese on there and I cannot have cheese. She was so pissed off that she had to make it again said thank you and the look she gave me. I was scared to eat my sandwich if I hadn't watched her make it myself.

Shilo Veloso

It has taken 20 minutes to get my food. Somebody that came in before me got his food before me. When I went outside I came back in and nobody was preparing my food. It's now been 20 minutes. This is ridiculous, especially since there's nobody in here I really hope the food's good because the service is crap

kavitha neelangol

Food was stale and French vanilla tasted nothing like French vanilla. So disappointing 😰

Camille Alvarez

Had a great time at Tim Hortons this morning! The breakfast sandwich and hash browns were delicious such a perfect way to start the day. ☕🥪 #TimHortons

Randy Woodhouse

Good workers, busy, but fast service.

James B. Homuth

Friendly staff, great customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Dan

There are no names for food at shelves. Woman who has served me, didn't understand what I want to get after I said it 4 times, and gave me a wrong thing

Iz

If you want the staff to use their bare hands to put ice in your iced coffee then this is the place for you.

Service: 1

Brandon

Pretty slow service 99% of the time, I do wish this would improve. However, they are nice and constantly have to deal with the drug users in the area so I do applaud the workers for their efforts.

Atmosphere: 1

Food: 4

Service: 4

Zack Palmer

Was standing in the front of the line for 5 minutes, there were two that couldve helped and one hiding in the back. Decided to not bother as I was in a rush, just wanted a muffin.

Atmosphere: 1

Service: 1

Biakcin Tial

Tim Horton use to be very good and the food and the donut were fresh. The package were good before idk why but these day the package are horrible put the donut in a bag instead of a donut box. It all get messy and look ugly. No hate tho I just wish it can get better and I still love my ice cap ????

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Donuts

Tanya Baisoya

The customer service at this place is horrible. They gave me a wrong order and kept arguing with me instead of solving the problem. That’s definitely not the service you want. On top of that, the girls working that shift kept talking about me in front of me. The staff is very incompetent. Very disappointed!

Atmosphere: 1

Food: 1

Service: 1

mohammed tayeb naili

No cleanliness, no professionalism, it's a quick service (cuz there's no tables) but no enough employees and when people apply for a job, they say no !

Atmosphere: 1

Food: 1

Service: 1

Yvonne Mariane

Messy/dirty. No excuse ("oh we were busy all day"): Quick cleanups in a TH take LITERALLY 1-2 MINUTES often LESS and should be done WHENEVER NEEDED and usually ARE, but not in this place last time I went. I guess there are no trays, so you get served up in a bag. Luved the location and classy decor so came for a light meal and it felt like I was in a truck stop.

Mahmoud Altmmo

Not bad

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