Tim Hortons

423 Cumberland St, Ottawa
(613) 789-6444

Recent Reviews

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Wanda

Don't like that a couple tables don't remain to sit and have a coffee not have to walk home in the pouring rain give ppl with walking disability a chance to rest there feet and legs

Atmosphere: 2

Food: 3

Service: 5

J.S Zhu

Fly loves their donuts 😋

Atmosphere: 1

Food: 1

Service: 3

Jonathon Newell-Porter

I have never written a review before, but the service here is so great i feel compelled to do so.

I come here quite regularly, and the staff here are better than any other location I have visited. They are always fast, yet remain friendly and professional. When huge orders are made, they never show signs of frustration or anger which i sometimes see elsewhere. I always feel welcome here. Couldn't recommend it more

Atmosphere: 5

Food: 5

Service: 5

Téa Jenkins

(Almost) Every morning I’m in a rush I stop in this Tim Hortons for coffee and a bagel, while the food is always the same (great bagel, great coffee) the staff never fail to make my day better. They always greet everyone with a smile and are so kind that it makes you want to come back. Especially the lady (I think one of the managers?) is especially kind and welcoming and is definitely one of the main reasons I go to this location! Great way to start my day and lots of thanks to them for always having such a positive attitude towards everyone.

Atmosphere: 5

Food: 5

Service: 5

Nika Jo

Slow service, nasty environment, rude staff.

This staff is absolutely rude and disrespect disrespectful. I asked for a manager many of times, and they simply lie and have flat out refused to let me speak to a manager, one even posed as a fake manager and laugh about it thinking I wouldn’t notice. They will disrespect you in their language, right in your face. Outside is littered with vagrants who come inside and hustle and aggressively beg you for your the little change or for you to buy them something.

This has to be the worst Tim Hortons I’ve ever been to and I’m there almost every day for a simple cup of ice and receive the most attitude from their staff as if I’m not paying for a cup of ice or as if they have to go to Iceland to fetch it.

They need a hand sanitizer stand, so you can disinfect your hands after touching that front door from all the vagrants who’ve touched it.

RIDEAU TIM HORTONS FOR THE WIN!

Atmosphere: 1

Food: 1

Service: 1

Andrew Eade

Awesome experience! They even have Flatbread Pizza

Atmosphere: 5

Food: 5

Service: 5

Austin

Put my farmers wraps in an oven and didn't grill them, won't be back at this location

Heureux Zazar

Try to open more then a couple.hours a day , uh hiwnabkut that

Food: 1

Service: 1

Qainaait Udin

I own a business near for 30+ years the added item that I didn't order, I said no hot sauce they like several times before put the hot sauce. I asked for a refund will giving me a refund Mr Kumar his telling me to shut up that I didn't say no hot sauce in the eggs just the wrap I was very clear no hot sauce anywhere. Staff are rude never get the order correct.
I hope that the owner see that review as we me my family and employees will no longer go to your store your staff are more then disrespectful.....

Atmosphere: 1

Food: 1

Service: 1

Lu-Anne Newell

Great place. Clean and busy!

Atmosphere: 5

Food: 5

Service: 5

Leroi Hank Williams

Considering the location and how busy the store is, the staff does a great job with orders and being friendly. Only gripe would be that I feel they deserve another 1 or 2 staff members to help them out, and sometimes mobile ordering is not available

Atmosphere: 3

Food: 5

Service: 5

Ahsan Akhlaque

I was followed once by a creepy old man to this place. He looked more like a pathetic killer. Please install a security system.

Atmosphere: 1

Food: 5

Service: 5

Mikel Rollet

service is good and fast, food is pretty decent. This place really needs security though…..people be acting crazy in this neighborhood

Atmosphere: 1

Food: 5

Service: 5

Samantha Liu

Smelled like piss in there

Atmosphere: 1

Sarojane Bernard

Was at the store on June 7th at 11:10. Did not get out of the store until 11: 40. There was one person in front of me ordering three drinks and one sandwich. When I left she was still waiting for her items. There was one girl working the cash and was slow as possible. When I entered the coffee shop a stack of clear cups fell on the floor and the girl just put it back on the counter. I kept an eye on it and as time went on she took the clear cups and she put it back on the counter with the other cups. I did let her know that those cups were unsanitary and she needed to throw them away and she went yes yes okay no problem. Then I ordered a sandwich with no cheese. I watched the girl make my sandwich halfway making the sandwich. She read the board notice. It said no cheese pulled off the cheese finish making the sandwich and I asked her to remake it because she had put cheese on there and I cannot have cheese. She was so pissed off that she had to make it again said thank you and the look she gave me. I was scared to eat my sandwich if I hadn't watched her make it myself.

Atmosphere: 1

Food: 1

Service: 1

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