Do a mobile order, 10 min wait once I got inside. Nothing marked on the coffee, no receipt, order just placed on the counter and we're suppose to guess it's ours? You guys make coffee and sandwiches, it aint rocket science. Oh and coffee taste like water...
Atmosphere: 1
Food: 2
Service: 1
Poco Loco
Great staff. Shout out to Bashir! Order is right most of the time but too many errors. Manager is very strange.
Atmosphere: 3
Food: 3
Service: 3
Ann Marie Paquette Bainbridge
@6pm on a Friday and really any time at 5pm or later walk in or drive thru. Slow or next to no service. How can you advertise food and be out of chilli buns soup its dinner time?
Food: 1
Service: 1
S Alexandra
Never gets any order right. Nobody cares anymore. Your store SUCKS and you ruin peoples days. 👍🏼
Atmosphere: 1
Food: 1
Service: 1
Asheley Jolicoeur
Great food horrible customer service. Timmies has gone down with their customer service.
Atmosphere: 3
Food: 4
Service: 1
alpha x-ray zulu
It shouldn't take more than 15 minutes to get through the drive thru when there's only 3 other cars, at 8 o'clock on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Lauri Double ewe
Be careful out there! My everything bagel had beads not seeds!
Atmosphere: 3
Food: 2
Service: 3
RJ bedard
Good normal service 👍
Ben A
Poor customer service
Teresa Macklem
How frustrating. I’ve tried calling the business number multiple times to place an order, but no one ever answers. Unfortunately, this isn’t the first time I’ve had this experience.
Every time I visit Ottawa, I make an effort to call this location in advance to place a larger order — but I’m consistently unable to get through. The last time I was here, I had to drive to the store the night before just to place my order in person, which really shouldn’t be necessary.
It’s genuinely disappointing, especially as a returning customer who wants to support your business. I know there’s a Tim Hortons on nearly every corner, but this location is conveniently close to where I’m headed in the morning, and I always try to give notice to help your team manage a larger order during what I assume is a peak time.
I realize I could place an order online or through the app, but unfortunately, some of the items I need — like multiple Take 12s — aren’t available through those platforms. This is exactly why I try to call ahead.
I hope the store can look into this issue — I’d really like to keep coming back.
WiFi is very good there! And coffee is always fresh and delicious there! Workers are friendly there!
Atmosphere: 5
Food: 5
Service: 5
Basherah Osman
I ordered a small Caramel Toffee with infused foam. I do not like it with too much foam so I asked the cashier if they can make it with not too much foam and he said of course I will try. He ended up making me one of the best drinks I've had at Tim Horton's. Thank you Ashraf for the wonderful experience! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
M Z
Somethings up with this Timmy's. The bathrooms are dirty and the stalls don't lock closed. Wild! This place is more like a truck stop, the Muslim Lady yelling at me, and the rest of them had no idea what kind of bagels they had. I walked out with the wrong order and I immediately had to go somewhere else to get my breakfast.
Aladdin Daher
Great place, I always grab food, drink items, and coffee from here and it's always good quality! Never had an issue.
Debbie Greene
Great coffee dark roast. I especially like the fruit explosion muffin and old fashion plain tim bits.
Do a mobile order, 10 min wait once I got inside. Nothing marked on the coffee, no receipt, order just placed on the counter and we're suppose to guess it's ours? You guys make coffee and sandwiches, it aint rocket science. Oh and coffee taste like water...
Atmosphere: 1
Food: 2
Service: 1
Great staff. Shout out to Bashir! Order is right most of the time but too many errors. Manager is very strange.
Atmosphere: 3
Food: 3
Service: 3
@6pm on a Friday and really any time at 5pm or later walk in or drive thru. Slow or next to no service. How can you advertise food and be out of chilli buns soup its dinner time?
Food: 1
Service: 1
Never gets any order right. Nobody cares anymore. Your store SUCKS and you ruin peoples days. 👍🏼
Atmosphere: 1
Food: 1
Service: 1
Great food horrible customer service. Timmies has gone down with their customer service.
Atmosphere: 3
Food: 4
Service: 1
It shouldn't take more than 15 minutes to get through the drive thru when there's only 3 other cars, at 8 o'clock on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Be careful out there! My everything bagel had beads not seeds!
Atmosphere: 3
Food: 2
Service: 3
Good normal service 👍
Poor customer service
How frustrating. I’ve tried calling the business number multiple times to place an order, but no one ever answers. Unfortunately, this isn’t the first time I’ve had this experience.
Every time I visit Ottawa, I make an effort to call this location in advance to place a larger order — but I’m consistently unable to get through. The last time I was here, I had to drive to the store the night before just to place my order in person, which really shouldn’t be necessary.
It’s genuinely disappointing, especially as a returning customer who wants to support your business. I know there’s a Tim Hortons on nearly every corner, but this location is conveniently close to where I’m headed in the morning, and I always try to give notice to help your team manage a larger order during what I assume is a peak time.
I realize I could place an order online or through the app, but unfortunately, some of the items I need — like multiple Take 12s — aren’t available through those platforms. This is exactly why I try to call ahead.
I hope the store can look into this issue — I’d really like to keep coming back.
Restaurantji Recommends
WiFi is very good there! And coffee is always fresh and delicious there! Workers are friendly there!
Atmosphere: 5
Food: 5
Service: 5
I ordered a small Caramel Toffee with infused foam. I do not like it with too much foam so I asked the cashier if they can make it with not too much foam and he said of course I will try. He ended up making me one of the best drinks I've had at Tim Horton's. Thank you Ashraf for the wonderful experience! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Somethings up with this Timmy's. The bathrooms are dirty and the stalls don't lock closed. Wild! This place is more like a truck stop, the Muslim Lady yelling at me, and the rest of them had no idea what kind of bagels they had. I walked out with the wrong order and I immediately had to go somewhere else to get my breakfast.
Great place, I always grab food, drink items, and coffee from here and it's always good quality! Never had an issue.
Great coffee dark roast. I especially like the fruit explosion muffin and old fashion plain tim bits.
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