Tim Hortons

Worst place ever they reinvented customer service all preorders that everyone touch your food and breuvage in a hospital totally disgusting and disrespectful to customer

Atmosphere: 1

Food: 5

Service: 1

What an absolute zoo at this location during lunch. FULL of students from a local high school. Poor hospital staff and patients having to navigate the whole mess. Won’t be back - hello hospital cafeteria!

Everywhere else, 20 tin bits is 20, there It was going to be 10 for the chocolate. Ten for bits for strawberry Even both are forty five cents each making the price mark expensive! Wanted twenty times not willing to pay ten timbits times two.

Hidayo made my day a little brighter. Considering how much my day was sucking, it really made a difference. Thank you Hidayo.

Waiting for a coffee for 15 to 20 minutes and being served by a rude staff, well, it's a nightmare and always a traumatized experience. I am not exaggerating, I always pray that if I get send to pick up a coffee, I always pray that she(cashier) will not gonna be there. And please don't even suggest me to contact the Guest care center, this issue can only resolve by the people who is managing this Tim Hortons' location.

Its always a nice and warm feeling when you visit Tim’s

Worst experience ever at your location. The employee that served me was unprofessional, rude.
Also, once I received the coffees. My coffee The cream was bad, to many floaters for my liking..
Went and informed the employee and same person, basically called me a liar and very rudely stated that never happens. I told it does happen, she did make me another coffee. She was the rudest employee I ever
came across at this location. I'm a regular at the hospital.
I will tell you that spoiled cream does happen.
ie: Tim's Bank and Heron
ie: Tim's Merivale and Central Park.
Going forward instruct the employees to be more professional and just say, sorry that happened let me make you another coffee.
Being courteous is what makes are experience relaxing.
PS the other Tim's are very courteous and no issues in replacing the coffee.

Coffee not proper wrong donuts in bag then ordered a bagle half of it had cheese on it barely toasted not cut never pre ordering again seems like they care less because there not being observed
The muffin was good

Considering how high stress and busy a hospital can be I’ve found this location to be really efficient, and cheerful. Coffee brought a smile to my dad’s face when he was going through a pretty rough medical diagnosis. I hope the staff knows that they bring joy to a really tough place.

Such friendly service!! They made my day!! 5 stars!!

Great spot for a quick lunch and coffee

Well its obvious , everyone needs coffee in the morning, but if you can’t follow protocol and serve from fresh pot , don’t do it.. apart from makeover , nothing good ..
burnt bagels , cold coffee’s , no tray to carry coffee.,
guys this in not convenience store, we paying for good product and better service..

Upon calling , whoever answered wants you to come back to hospital to pick right order … but sorry , after waiting 13 hours at CHEO for top notch service , no body wants to get back to hospital…

Vegetarian options: Nicely roasted (asked for toasted)2 bagels , till they turned black..

Atmosphere: 4

Food: 1

Service: 1

Staff are amazing. Very busy location !!

Atmosphere: 5

Food: 5

Service: 5

The new reno's of this place is amazing. the staff are great and fast. little crazy busy at lunch time but that's to be expected. love the new flow and looks very nice.

Atmosphere: 5

Food: 5

Service: 5

No flat bread pizza? No 5 star rating!!!

Atmosphere: 1

Food: 1

Service: 1