horrible service, took 20 mins for me to get a black coffee. They gave me a coffee with cream and sweetener. Always gets the orders wrong. Place sucks
Atmosphere: 1
Food: 2
Service: 1
ABIDHARAN CHE
I know usually the place is so busy and its absolutely fine. But this time it was 8 am (04 Dec 2024) and hardly 4 -5 people were there and they had more employees than the customers at that time. I ordered one coffee. and it took more than 20 minutes and its only the waiting time because there was no queue. They completely ignored my ordered and they gave order to everyone other than me. they didn't gave me the receipt because its only a coffee. I told the cashier who took my order that I didn't get my coffee yet. once again they forget my order I was like how on earth people can work like this. I'm not saying they should work like a machine. But atleast look at the screen and work rather than forming a circle and chatting. At one point of time the cashier saw me still standing there and gave me the coffee. the way she treated me is unacceptable. she just kept the coffee and went. not even a sorry ??. Mam Look I'm not getting a free coffee. I think I paid for it. Please Don't do the same to anyone else.
THE MANAGER PLEASE PROVIDE PROPER TRAINING TO YOUR EMPLOYEES HOW TO WORK BY LOOK AT THAT DAMM SCREEN ENSURING THAT COSTUMER GOT SERVED.
And Kindly provide store number because I cant do the feedback since I didn't get my receipt.
Atmosphere: 1
Food: 1
Service: 1
Fazeel F
Fast service
Atmosphere: 5
Food: 5
Service: 5
Aïssatou Diome
J’ai du demander 5 fois pour de la Mayo sur mes patates et j’ai reçu un bout pour une patate le service est très mauvais. Les employés sont désagréable et fâchés pour
Atmosphere: 1
Service: 1
Noël De Sasio
Extremely, extremely slow. None of the employees move with any sense of speed or care
Eli
This Tim Hortons has your normal essential menu items but does not have many special items like some others! Also the lines are always extremely long like ~10-30 minute!
Kado Kodo
Never ever ordering any egg sandwiches from there. My bagel BELT was unedible and full of eggshells. If I could give 0 stars i would.
Cayan Lamanna
Its not open till 20:30 like it says
Dami Mafe
The food is good but the customer service from the lower staff is terrible.
Loki Reaper
The Tim hortens self serve is pretty good. If other students could make there drinks faster that would lovely. But the staff is alway communicating. And i am still amazed how many times they have to say \\\"excuse me\\\" because us students dont move out of the way so they can give us more coffee. Its always clean.
The food here is typical Timmie's food, but it is sooooo slow! I have never seen any fast food joint prepare food this slowly. It really shouldn't be called fast food. I order a BLT regularly and It typically takes 20 minutes, which would be expected if I was getting a full meal from a diner. The biggest problem is that there doesn't seem to be a floor manager or any floor organization. There are often staff standing around. The staff who make the sandwiches are sometimes handing out those sandwiches. This is incredibly inefficient and not how fast food is run. Tim Hortons corporate needs to come and train some management staff here.
Quinn Cooke Millard
One of the slowest locations in Ottawa. Consistently gets my order wrong (BLT on everything; I've gotten the wrong bagel, BELTs, etc.; coffee or tea with no sugar when sugar was ordered, the wrong baked good, etc.), and staff have been known to be frustrated. Sure it's not them, it's the tech and the circumstances they have. Really hope corporate does something about this.
Jean-Roch Bécart
If you wait too long they will give you a free coffee for your next visit. If not ask the manager.
Missay Flemmings
For what it provides, very good. Can get a bit busy but no more than 5 mins. Self-serve is the most effective satisfaction strategy. Love it!Also, before you review. This is the Tims IN the UCU not the one in CRX. So some of you might want to change your review lol
Ethan Chisamore-Johnston
Usually not the worst. Tends to be slow but the food is generally good. However today I ordered a large Ice Capp with chocolate milk instead of cream, they filled it halfway with chocolate milk and I think the ice machine was broken because there was no ice, just capp. I paid $4 for what was basically a chocolate milk
horrible service, took 20 mins for me to get a black coffee. They gave me a coffee with cream and sweetener. Always gets the orders wrong. Place sucks
Atmosphere: 1
Food: 2
Service: 1
I know usually the place is so busy and its absolutely fine. But this time it was 8 am (04 Dec 2024) and hardly 4 -5 people were there and they had more employees than the customers at that time. I ordered one coffee. and it took more than 20 minutes and its only the waiting time because there was no queue. They completely ignored my ordered and they gave order to everyone other than me. they didn't gave me the receipt because its only a coffee. I told the cashier who took my order that I didn't get my coffee yet. once again they forget my order I was like how on earth people can work like this. I'm not saying they should work like a machine. But atleast look at the screen and work rather than forming a circle and chatting. At one point of time the cashier saw me still standing there and gave me the coffee. the way she treated me is unacceptable. she just kept the coffee and went. not even a sorry ??. Mam Look I'm not getting a free coffee. I think I paid for it. Please Don't do the same to anyone else.
THE MANAGER PLEASE PROVIDE PROPER TRAINING TO YOUR EMPLOYEES HOW TO WORK BY LOOK AT THAT DAMM SCREEN ENSURING THAT COSTUMER GOT SERVED.
And Kindly provide store number because I cant do the feedback since I didn't get my receipt.
Atmosphere: 1
Food: 1
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
J’ai du demander 5 fois pour de la Mayo sur mes patates et j’ai reçu un bout pour une patate le service est très mauvais. Les employés sont désagréable et fâchés pour
Atmosphere: 1
Service: 1
Extremely, extremely slow. None of the employees move with any sense of speed or care
This Tim Hortons has your normal essential menu items but does not have many special items like some others! Also the lines are always extremely long like ~10-30 minute!
Never ever ordering any egg sandwiches from there. My bagel BELT was unedible and full of eggshells. If I could give 0 stars i would.
Its not open till 20:30 like it says
The food is good but the customer service from the lower staff is terrible.
The Tim hortens self serve is pretty good. If other students could make there drinks faster that would lovely. But the staff is alway communicating. And i am still amazed how many times they have to say \\\"excuse me\\\" because us students dont move out of the way so they can give us more coffee. Its always clean.
Restaurantji Recommends
The food here is typical Timmie's food, but it is sooooo slow! I have never seen any fast food joint prepare food this slowly. It really shouldn't be called fast food. I order a BLT regularly and It typically takes 20 minutes, which would be expected if I was getting a full meal from a diner. The biggest problem is that there doesn't seem to be a floor manager or any floor organization. There are often staff standing around. The staff who make the sandwiches are sometimes handing out those sandwiches. This is incredibly inefficient and not how fast food is run. Tim Hortons corporate needs to come and train some management staff here.
One of the slowest locations in Ottawa. Consistently gets my order wrong (BLT on everything; I've gotten the wrong bagel, BELTs, etc.; coffee or tea with no sugar when sugar was ordered, the wrong baked good, etc.), and staff have been known to be frustrated. Sure it's not them, it's the tech and the circumstances they have. Really hope corporate does something about this.
If you wait too long they will give you a free coffee for your next visit. If not ask the manager.
For what it provides, very good. Can get a bit busy but no more than 5 mins. Self-serve is the most effective satisfaction strategy. Love it!Also, before you review. This is the Tims IN the UCU not the one in CRX. So some of you might want to change your review lol
Usually not the worst. Tends to be slow but the food is generally good. However today I ordered a large Ice Capp with chocolate milk instead of cream, they filled it halfway with chocolate milk and I think the ice machine was broken because there was no ice, just capp. I paid $4 for what was basically a chocolate milk
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