Wendy's
3880 Innes Rd, Ottawa
(613) 220-3009
Recent Reviews
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I was disappointed with my breakfast. I had the breakfast baconator. The egg was over cooked, the sausage patty was over cooked-dry and too peppery. I found the bun used was too much bread. I liked the potatoes wedges. They were thin, and nicely cooked, unfortunately mine were cold. Overall I would not go again.
Atmosphere: 5
Food: 2
Service: 5
terrible got a item i asked for out of the 3 and received someone else’s food instead definitely recommend a different fast food place
Atmosphere: 1
Food: 1
Service: 1
It’s breakfast (0900) on a close to Christmas weekend, so no real issue with the new staff getting their reps in.
Language, or at the very least understanding was an issue. Don’t think there was much background noise, and I was fairly certain I projected sufficiently.
Bit of a lesson learned:
Wandering through Orleans, and don’t know your establishment. You definitely have a couple signs out mentioning breakfast hours, but nothing inside the shop looks like a “Breakfast Menu”. So when I go to the counter, see a Baconator, order the Baconator, receive combo appropriately, and open it up, I can still be surprised to find the egg. The receipt was correct, not a foul on the staff here.
I see you have the card-menus, and so understand it’s a pain to swap. I might have avoided this problem had I gone to the drive-thru (assuming the menu is complete or digital out there), but I certainly could not have known that walking in.
Recommending a small tweak and some more practice.
Atmosphere: 3
Food: 4
Service: 2
This place smells horrible inside. Workers don’t know what they are doing half of the time.
Atmosphere: 2
Food: 4
Service: 2
Very bad experience with my three kids, I ordered at 16h58 and got my order at 17h46. The burgers were ready but the guy on the front was very confused with customers, I don't think he knows how to do his job. Many other customers were upset.... there was a lady behind him, I assume she was his supervisor, she told him what are you waiting for ? Add fries and give them their order ! I hope the manager will read this comment and do something to make things go faster, it's called FAST FOOD not turtle food.
Atmosphere: 1
Food: 3
Service: 1
This is the only Wendy's in the city that consistently doesn't salt their fries
Food: 3
Make me pay out of pocket for a drink that’s more than 3quarters full of ICE. finished it before I knew in under 5 minutes while driving.
Atmosphere: 1
Food: 1
Service: 1
There at around 3 pm fries tastes like they were leftover from lunch rush and kept warm under the heat lights
Same as the burger , bread was a little stale
Person at the cash was super nice
Most other Wendy’s serve the food “hot” and “freshly made “
I would recommend for you to go to a different Wendy’s and for the guy who was super nice to change locations !!!
Atmosphere: 3
Food: 1
Service: 5
The place is really dirty .All the tables are not cleaned .
Food: 1
Service: 1
Food is great (love their fries 🍟) and they offer a lot of seats! Staff are really really nice 😊 Shout out to the people who worked on Friday night and Saturday noon!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
never come back to store, fries was cold, no smile no thank you, customer service not good at all.
Atmosphere: 1
Food: 1
Service: 1
Me and my friend went here and we loved it. Their chicken strips and baked potato were really good. Nice and quiet and a nice place to enjoy your food and quality time with friends and family.
Atmosphere: 5
Food: 5
Service: 4
Innes location near Walmart, the food is not fresh and more in the warm side. Slow service, not because it's busy but because only half of the staff are actually working and the other half is just chatting more than helping the other staff.
I switch to the one near the Place d'Orleans even if it's a bit further from me.
They gave us no ketchup the line was way to long and they were out of straws really bad experience but at least the food was good
Atmosphere: 1
Food: 4
Service: 1
Burgers were COLD - have had warmer food delivered through uber. When I asked to have them remade they weren't even that hot the second time.
Fries are also cold, again better luck with Uber..
Drink machine doesn't want to function properly and is dirty, there's several tables in the lobby portion that are still dirty from previous guests despite it not being terribly busy - drive thru or inside.
Staff seem nice food was not what I expect of Wendy's.
Atmosphere: 2
Food: 1
Service: 3
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