The food is great! However the wait time could possibly reach 1 hour 30 mins as in my case.
Mousa
Insanely good.
Atmosphere: 5
Food: 5
Service: 5
Catherine Oliver
The most delicious BBQ chicken!
Food: 5
Service: 5
Nathalie M
Extremely slow and horrible service. Waited behind someone for at least 30 minutes while the employees were in the back talking extremely loud and listening to music and ignoring the customers. An employee came to the front, took one order and went back to the back without giving any sort of wait time to the line up of people. I just left and went to the YKO on Dalhousie and They took my order and made it all within 30 minutes.
Been going here for a very long time but enough is EMOUGH. Worst customer service I have ever seen. Employees are rude and have no respect. The young lady cashier is always rolling her eyes at customers. And the men are also rude. I have never walked into this place and seen any of the employees smiling , greeting you properly or the least talking with respect. You ask for something and they always make it seem like it’s a burden and as if you’re asking for the whole world. If you don’t want to work here just find another job!!!!. They do phone orders but you still have to wait at the end of the line when you come to pick up your food so pointless for taking phone orders. Very disorganized and disrespectful establishment. After every order they take it takes 15-20 mins for them to take the next person in line. It’s sad because their food is great but the customer service is really hurting their business. The owner needs to make some changes ASAP. Until than I am Definitely NOT COMING BACK!!!!
Atmosphere: 1
Service: 1
T
The chicken is one of the best in the city. The service however is terrible. One of the worst if not the worst I’ve seen in Ottawa.
Atmosphere: 1
Food: 5
Service: 1
amadou sogore
best place for chicken in canada
Chef MatSeg
Very disappointed. A really big lack of customer service. Very dry chicken. Very messy immediately upon returning. A long wait that really isn't necessary. Maybe it's time to think about a new system or people aren't waiting so long?
It’s such a shame because they make the best chicken in the city, but their service has to be one of the worst. You can order on the phone , they will say it’s ready in 10 minutes and when you get there you’re waiting 30 minutes later. They shouldn’t rely on the good quality of the food to keep customers coming because eventually people will stop going because of their disorganization. I’m seriously thinking of opening one to compete because there aren’t enough African restaurants in the city with this type of quality that offer good customer service
Atmosphere: 1
Food: 5
Service: 1
Milad Abolhassani
I have ordered at 5 pm And it is not ready even now
Atmosphere: 1
Food: 3
Service: 1
Sem HOUNTON
Zero customer service for a chicken that is not even cooked inside I placed an order for 1 hour I am told we will check if it is ready at the base I am told to wait 20min I do not recommend
A. Bello
Service is just poor. I understand they’re usually busy but a better management needs to be in place. Understandably as they don’t have much competition now, they can get away with things but in the long haul, it will affect them if they don’t change. The other location downtown is a bit better in terms of service and quality I find.
No use in calling ahead at this location Cos you’ll still wait 30mins or so for your food. Only good thing going for them is the food is good, if you’re ready to wait and manage the hassle.
absolutely terrible terrible terrible experience. if i could give this a 0 i would. my husband ordered a ahead of time and was told 15-20mins and it would be ready. i went to pick it up and waited an HOUR before i got it. once i got home i realized i was missing a whole chicken. we called and the girl was extremely rude and said she wouldn’t charge us for the chicken (as we already paid) and said we can either pick it up or she can get someone to deliver, she then offered some random persons number and said we had to pay him for delivery. i drove 30mins back to them and she changed her story from the conversation she had with my husband and charged me again for the chicken. NEVER again will i be going back, they were completely unorganized and unprofessional
Great food, very delicious
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken & Plantains & Attiéké
The food is great! However the wait time could possibly reach 1 hour 30 mins as in my case.
Insanely good.
Atmosphere: 5
Food: 5
Service: 5
The most delicious BBQ chicken!
Food: 5
Service: 5
Extremely slow and horrible service. Waited behind someone for at least 30 minutes while the employees were in the back talking extremely loud and listening to music and ignoring the customers. An employee came to the front, took one order and went back to the back without giving any sort of wait time to the line up of people. I just left and went to the YKO on Dalhousie and They took my order and made it all within 30 minutes.
Atmosphere: 1
Service: 1
Recommended dishes: Half BBQ Chicken, Seasoned Rice, Fries
Been going here for a very long time but enough is EMOUGH. Worst customer service I have ever seen. Employees are rude and have no respect. The young lady cashier is always rolling her eyes at customers. And the men are also rude. I have never walked into this place and seen any of the employees smiling , greeting you properly or the least talking with respect. You ask for something and they always make it seem like it’s a burden and as if you’re asking for the whole world. If you don’t want to work here just find another job!!!!. They do phone orders but you still have to wait at the end of the line when you come to pick up your food so pointless for taking phone orders. Very disorganized and disrespectful establishment. After every order they take it takes 15-20 mins for them to take the next person in line. It’s sad because their food is great but the customer service is really hurting their business. The owner needs to make some changes ASAP. Until than I am Definitely NOT COMING BACK!!!!
Atmosphere: 1
Service: 1
The chicken is one of the best in the city. The service however is terrible. One of the worst if not the worst I’ve seen in Ottawa.
Atmosphere: 1
Food: 5
Service: 1
best place for chicken in canada
Very disappointed. A really big lack of customer service. Very dry chicken. Very messy immediately upon returning. A long wait that really isn't necessary. Maybe it's time to think about a new system or people aren't waiting so long?
Atmosphere: 1
Food: 1
Service: 1
Bad service
Atmosphere: 1
Service: 1
Restaurantji Recommends
It’s such a shame because they make the best chicken in the city, but their service has to be one of the worst. You can order on the phone , they will say it’s ready in 10 minutes and when you get there you’re waiting 30 minutes later. They shouldn’t rely on the good quality of the food to keep customers coming because eventually people will stop going because of their disorganization. I’m seriously thinking of opening one to compete because there aren’t enough African restaurants in the city with this type of quality that offer good customer service
Atmosphere: 1
Food: 5
Service: 1
I have ordered at 5 pm
And it is not ready even now
Atmosphere: 1
Food: 3
Service: 1
Zero customer service for a chicken that is not even cooked inside I placed an order for 1 hour I am told we will check if it is ready at the base I am told to wait 20min I do not recommend
Service is just poor. I understand they’re usually busy but a better management needs to be in place. Understandably as they don’t have much competition now, they can get away with things but in the long haul, it will affect them if they don’t change. The other location downtown is a bit better in terms of service and quality I find.
No use in calling ahead at this location Cos you’ll still wait 30mins or so for your food. Only good thing going for them is the food is good, if you’re ready to wait and manage the hassle.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chicken & Rice, Spicy Goat Meat, Grilled Whole Chicken
absolutely terrible terrible terrible experience. if i could give this a 0 i would. my husband ordered a ahead of time and was told 15-20mins and it would be ready. i went to pick it up and waited an HOUR before i got it. once i got home i realized i was missing a whole chicken. we called and the girl was extremely rude and said she wouldn’t charge us for the chicken (as we already paid) and said we can either pick it up or she can get someone to deliver, she then offered some random persons number and said we had to pay him for delivery. i drove 30mins back to them and she changed her story from the conversation she had with my husband and charged me again for the chicken. NEVER again will i be going back, they were completely unorganized and unprofessional
Atmosphere: 1
Food: 1
Service: 1
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